Luxury concierge service
When you book one of our luxury ski chalets, you gain access to our dedicated concierge service, designed to help you plan, personalise and enjoy your holiday from the moment you book.
We take care of the details so you can focus on the experience.
A dedicated point of contact
Hi, I'm Lydia! I started skiing at the age of six, being lucky enough to travel to a variety of resorts in France, Italy, Austria and the USA. After finishing university, I spent three winter seasons in Morzine as a seasonnaire working in childcare, chalet hosting and transport operations. I love cruising blues and reds but I'm always on the lookout for untouched off-piste powder! As Senior Customer Operations Executive at Skiworld, I have the knowledge and experience to help you get the most from your holiday.
Before you travel
We help you get everything organised in advance so you can arrive fully prepared.
- Personal video or phone consultation with your concierge
- Ski lesson pre-booking service (subject to availability)
- Restaurant reservations arranged before arrival
- Expert advice on resort activities and experiences
- Menu planning and dietary requirements discussed in advance
- Support with special requests including birthdays and celebrations
Pre-arrival support
Around two weeks before departure, our resort team will be in touch to finalise your arrangements.
- Restaurant bookings for chalet host nights off
- Recommendations for activities in resort
- Confirmation of dietary requirements and menu preferences
- Arrival details and practical information
- Optional addition to our in-resort WhatsApp support group
In resort support
Once you arrive, our team is on hand throughout your stay to help you get the most from your holiday.
- Personalised piste advice and resort guidance
- In-resort WhatsApp support for any questions or requests
- Mid-week check-ins from the resort team
- Local recommendations based on snow conditions and your plans
Our UK concierge team and in-resort staff work closely together so every detail is shared and nothing is missed, ensuring a smooth and seamless experience from booking to departure.
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