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ski holiday FAQs

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Your Holiday

What's included in my holiday?

  • Return travel and transfers if confirmed on your invoice
  • Flight baggage allowance as detailed on your itinerary
  • Accommodation and meals as detailed on your invoice:


European Chalets:
Evening meals in chalets (3 or 4 courses depending on the chalet grade with complimentary wine until coffee) will be served on 6 nights. Guests will enjoy a comprehensive continental breakfast for 7 mornings with delicious and varied hot options provided by our hosts on 5 days. On our chalet hosts’ day off, continental breakfast will be laid out and guests are free to enjoy dinner in resort.

If a standard package including flights has been booked, a Skiworld transfer (or private transfer if booked) arranged by us will drop off to, and collect guests from, resort accommodation (or as close as snow and/or local authorities will allow). We don't use scheduled bus or transfer services that pick up at a set time (resulting in substantial waits especially if flights are delayed) and drop at a bus stop in resort.
Please note that under exceptional circumstances we cannot get the transfer vehicle to the door (for example there has been very heavy snowfall and the access road is closed).

Airport/Airline taxes, Air Passenger Duty, APC for flight inclusive holidays at the amounts valid as of July 2016
Resort Host services (except in selected resorts or for tailor-made bookings)
Bed linen and towels in self-catering accommodation in North America
Bed linen where stated in European self-catering accommodation

What's not included?

  • Meals out on chalet staff night(s) off
  • Travel to/from your UK departure point
  • UK airport car parking/parking in resort
  • Excess luggage charges. The carriage of excess baggage cannot be guaranteed
  • Flight or travel supplements where applicable
  • Lift pass/ski school/ski hire unless stated on your invoice
  • Carriage of skis/snowboards on charter or no-frills flights unless stated on your invoice. (See travel information)
  • Carriage of skis/snowboards on scheduled flights to North America unless stated on your invoice
  • Tolls or national park entry fees or fuel for hired cars. NB Park entrance fees for Banff and Lake Louise are approx. CAN $150 per car per holiday
  • In-flight catering on some short haul flights
  • Meals and accommodation en route (except where specified)
  • Meals additional to those specified on your invoice
  • Accommodation deposits (see self-catering information)
  • Christmas or New Year meals in hotels, condominiums or apartments unless detailed on your invoice
  • Late booking fee (depending on when you book)
  • Ski racks and child seats for hire cars unless stated on your invoice
  • In self-catering apartments in Europe, bed linen, towels and cleaning, unless stated otherwise. Local expenses such as the hire of TVs and end of stay cleaning for some self-catering accommodation
  • Insurance for a winter sports holiday (which you must have)
  • Porterage
  • Locally collected taxes (arrival/departure taxes and taxe de sejour or kurtaxe)
  • Administration charges for changes to bookings

What changes are you making to your payments?

Whilst we will still be allowing payments by credit and debit cards for deposits, we will not be taking these for full payments and final balances (except for late bookings).

We will contact you when the time comes to pay any outstanding balance on your holiday, in the meantime please take some time to familiarise yourself with our updated payment procedures below.

  • No credit card charges on deposit payment
  • Simple balance payment options by bank transfer or cheque
  • Full protection, no matter how you pay. Your holiday is fully protected through ABTA and CAA

How do I pay for my Skiworld holiday?

Deposits can be paid using the following methods:

  • Bank transfer to Skiworld sort code: 20-36-08, account number: 20600504. Please be sure to quote your Skiworld booking reference number on your transfer
  • Cheque. Please make cheques payable to Skiworld Ltd and write your Skiworld booking reference on the back of the cheque
  • Credit or debit card. Please note we do not accept AMEX

  • Final balances or full payments (when bookings are made within 10 weeks of departure), can be paid by bank transfer or cheque. Please note we do not accept payments by debit or credit card for final balances or full payments up to 5 weeks before departure.

If other tour operators are accepting credit cards, why shouldn’t I book with them?

You are still able to pay your full balance by credit card if you book within 5 weeks of departure. Furthermore our deposit payments will be accepted by credit and debit card. By adjusting our payment processes, we will be able to give the same savings that we have always been able to offer whilst ensuring that we adhere to the new legislation, all without introducing a booking fee.

I prefer to pay by credit card so that I can get protection under Section 75 of the Consumer Credit Act. Does this mean I won’t be able to get the same protections if I pay by bank transfer?

No - All of our holidays are financially protected by either our ABTA bonding or our supplier’s ATOL. If the cost of the holiday is over £100.00 and less than £30,000, it is not necessary to pay for the whole holiday on your credit card, just part of it (even a small fraction) can qualify for protection under Section 75 of the Consumer Credit Act. At the point of sale, you will have the opportunity to make payment with your credit card for either a deposit or for the full balance if it’s a late booking.

What are the in-resort services?

Our Resort Managers are highly experienced people with excellent customer service skills. They are the team leaders who ensure that every aspect of your ski holiday exceeds your expectations.
  • Our Chalet Chefs, Head Chalet Hosts, Chalet Hosts follow our comprehensive training programme and in addition, complete Health and Hygiene certified training. They are selected for their culinary skills and their friendly, helpful personalities and professional attitudes.


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Late bookings and special offers

Below are our general terms and conditions for our special offers, as well as additional terms and conditions applicable to each offer. Click on the individual offers to find out more.

General Terms and Conditions regarding special offers

  1. All holidays and offers are subject to availability and are on a first come first served basis. Our online booking system will display live availability.
  2. Prices and offers are subject to change and may increase, decrease or be withdrawn. Our online booking system will display the most up to date prices and offers. Prices on property pages and in results summaries on the website will be updated once a day.
  3. All offers have an end date and these are displayed on the pertinent offer page of the website, or within the specific offer terms and conditions. Offers cannot be applied retrospectively and cannot be added to bookings made after the end date of the offer.
  4. All prices for holidays subject to discounts and offers include return flights and shared coach transfers unless otherwise stated. Regional flights are subject to availability and on a first come first served basis.
  5. Offers and prices for all accommodation types are based on the full occupancy of rooms e.g. 2 people in a twin room or apartments e.g. 4 people in a 4 person apartment. If the room/apartment is under-occupied, a supplement will be charged.
  6. Please note that where ‘from’ prices are displayed, discounts and offers will have been taken into consideration in the calculation of these prices.
  7. The discount applied to holidays has been arrived at in part by Skiworld absorbing the cost of several elements including Airport Passenger Duty for adults and children.
  8. Skiworld reserve the right to remove as well as change the discounts on offer and as well as the prices of holidays.
  9. The holidays forming part of any offer, special promotion (such as the January Sale) or discount cannot be combined with any other discount such as (but not limited to) a loyalty discount or friends/family discount, child discount etc unless otherwise stated on the pertinent web page or the offer specific details below.
  10. Child (2-11 years) discounts of any kind do not apply to any holidays already the subject of an offer, promotion or discount unless stated on the specific offer page(s).
  11. No options can be held holidays enjoying an offer, promotion, discount or which are part of a special promotion.
  12. Offers apply to package holidays i.e. holidays which include Skiworld flights and transfers and catered chalet accommodation run by Skiworld.

Terms and Conditions for the 2023/24 Winter Season

Ski-All-In 23/24

  1. Start Date - 01/10/23
  2. End Date - 29/04/24
  3. Ski-all-in offers include the cheapest flights and rooms available, a local area lift pass and silver ski and boot/board and boot hire for 1 day less than the duration of the holiday unless stated otherwise. Upgrades of these items may be available, in which case a supplement will be payable. All components of the package must be taken for the Ski-All-In discount to apply.
  4. This offer cannot be combined with any other offers, discounts and promotions unless stated on the specific offer page of the website.
  5. All items included in Ski-All-In deals will be outlined on your invoice individually. If items are not listed then they are not included.
  6. Ski pack items (lift passes, ski hire, etc.) on a Ski-All-In deal may be changed after booking, however admin charges may apply. Prices on changes are always calculated using the current prices which may have changed since time of booking.
  7. Discounts for Ski-All-In deals are arrived at by discounting all parts of the holiday (flights, transfers and accommodation), the lift passes and the ski hire. This discount is then shown as a total figure on your invoice. Removing elements of the ski-all-in deal will result in the discount being reduced or removed.
  8. Refunds are not available for un-used elements of ski-all-in deals.
  9. Ski-all-in is only available on selected European chalets, hotels and apartments where prices are listed on the property pages.
  10. All items must be added at time of booking for Ski-All-In discount to apply. Discount cannot be added retrospectively.

Price Promise 23/24

  1. Start Date – 01/10/22
  2. End Date – 29/04/24
  3. Price matching applies to 7, 10, 11 and 14 night package holidays (including flights) to European, American or Canadian self-catering apartments, hotels or condos departing between 29/11/23 to 29/04/24.
  4. The flights included must be with the same airline and at the same departure time, to and from the same airport with the same shared transfers for the holiday to be considered like-for-like.
  5. The price promise only applies to an identical package holiday (flights, shared transfers, accommodation on the same board basis) and excludes any extras such (but not limited to) as lift passes or ski hire.
  6. All accommodation elements (such as room type and board basis) must be the same for the price promise to apply.
  7. A screen shot, URL, valid quote and telephone number of the supplier should be provided as evidence of a lower quote and this will need to be confirmed and authenticated by the Skiworld team.
  8. Only applicable to holidays booked before the ‘book by’ date displayed on the price match page of the website.
  9. Price matching is only available at the time of booking and cannot be applied retrospectively.
  10. The holiday you are asking for us to price match must be supplied by a legitimate ABTA member with and ATOL number available to book and must include all handling charges, booking fees and be available to the general public and cannot include any money-off coupons, promotions, corporate or loyalty discounts or exclusive promotions.
  11. Skiworld reserve the right to refuse to price match on a case by case basis.
  12. This offer cannot be combined with any other Skiworld discounts or promotions such as (but not limited to friends and family, Ski Club of Great Britain etc).

Free Case of Laithwaites Wine - Apartments, Hotels and Independent Chalets

  1. Start Date – 18/05/23
  2. End Date – 30/06/23
  3. Available for direct bookings only, for any Skiworld independent chalet, apartment or hotel holidays in Europe or North America.
  4. Bookings must be for groups of 4 persons minimum to qualify for the free case of wine.
  5. Details of the promotion will be highlighted on your booking invoice. If you have any questions please call the sales team on 0330 102 8004
  6. This promotion can be combined with other Skiworld offers such as loyalty discounts and Ski All-In deals.
  7. You will receive a 'Classic Mixed Case' consisting of 6 bottles of Laithwaites wine.
  8. Wine will be delivered to one UK mainland address only, on receipt of the final balance for your holiday.
  9. Subject to availability.
  10. New bookings only.

Free Case of Laithwaites Wine - Whole Catered Chalets

  1. Start Date – 01/07/23
  2. End Date – 31/07/23
  3. Available for direct bookings only, for any Skiworld catered caterd holiday in the 23/24 season.
  4. Bookings must be for the whole chalet to qualify for the free case of wine.
  5. Details of the promotion will be highlighted on your booking invoice. If you have any questions please call the sales team on 0330 102 8004
  6. This promotion can be combined with other Skiworld offers such as loyalty discounts and Ski All-In deals.
  7. You will receive a 'Classic Mixed Case' consisting of 6 bottles of Laithwaites wine.
  8. Wine will be delivered to one UK mainland address only, on receipt of the final balance for your holiday.
  9. Subject to availability as stocks are limited and offer is on a first come first served basis.
  10. New bookings only.

£100 Off Any North American Ski Holiday

  1. Start Date – 23/05/23
  2. End Date – 28/06/23
  3. £100pp OFF any Canada/USA holidays for the 2023/24 ski season only.
  4. Bookings must be made over the phone, quoting code "NA2324" to qualify for the discount.
  5. This offer cannot be combined with any other offers, discounts and promotions unless stated on the specific offer page of the website.

Free Wine & Lift Pass Offer (Loyal Customers Only)

  1. Start Date – 05/06/23
  2. End Date – While stocks last
  3. Available for direct bookings only, for any Skiworld exclusive catered chalet in the 2023/24 season.
  4. Bookings must be for the whole chalet to qualify.
  5. Details of the promotion will be highlighted on your booking invoice. If you have any questions please call the sales team on 0330 102 8004
  6. This promotion can be combined with other Skiworld offers such as loyalty discounts and Ski All-In deals.
  7. You will receive a 'Classic Mixed Case' consisting of 6 bottles of Laithwaites wine.
  8. Wine will be delivered to one UK mainland address only, on receipt of the final balance for your holiday.
  9. The whole group needs to book their lift passes through Skiworld for the lead booker to qualify for their free local area lift pass.
  10. Holidays departing on 30/12/23 (New Year) and 10/02/24 (Feb Half-Term) are EXCLUDED from this offer.
  11. Subject to availability.
  12. New bookings only.

Flash Sale - Free Lift Pass & Ski Hire Offer

  1. Start Date – 03/08/23
  2. End Date – 14/08/23
  3. Applies to featured 7 night European Catered Chalet only.
  4. Offer includes the cheapest flights and rooms available, a 6 day local area lift pass and 6 day silver ski and boot/board and boot hire unless stated otherwise. Upgrades of these items may be available, in which case a supplement will be payable. All components of the package must be taken for the discount to apply.
  5. This offer cannot be combined with any other offers, discounts and promotions unless stated on the specific offer page of the website.
  6. All items included in this deal will be outlined on your invoice individually. If items are not listed then they are not included.
  7. Ski pack items (lift passes, ski hire, etc.) on a this deal may be changed after booking, however admin charges may apply. Prices on changes are always calculated using the current prices which may have changed since time of booking.
  8. Discounts for these deals are arrived at by discounting all parts of the holiday (flights, transfers and accommodation), the lift passes and the ski hire. This discount is then shown as a total figure on your invoice. Removing elements of the ski-all-in deal will result in the discount being reduced or removed.
  9. Refunds are not available for un-used elements of this offer.
  10. All items must be added at time of booking for the discount to apply. Discount cannot be added retrospectively.
  11. Subject to availability.
  12. New bookings only.

Flash Sale - Free & Half Price Lift Pass Offer

  1. Start Date – 18/08/23
  2. End Date – 01/09/23
  3. Applies to featured 7 night European catered chalet, apartment and hotel holidays only.
  4. Offer includes the cheapest flights and rooms available, a 6 day local area lift pass unless stated otherwise. Upgrades of these items may be available, in which case a supplement will be payable. All components of the package must be taken for the discount to apply. Not available for accommodation-only bookings.
  5. Free and half price lift passes are ONLY valid for holidays listed including Skiworld charter flights.
  6. This offer cannot be combined with any other offers, discounts and promotions unless stated on the specific offer page of the website.
  7. All items included in this deal will be outlined on your invoice individually. If items are not listed then they are not included.
  8. Lift passes on a this deal may be changed after booking, however admin charges may apply. Prices on changes are always calculated using the current prices which may have changed since time of booking.
  9. Discounts for these deals are arrived at by discounting all parts of the holiday (flights, transfers and accommodation)and the lift passes. This discount is then shown as a total figure on your invoice. Removing elements of the deal will result in the discount being reduced or removed.
  10. Refunds are not available for un-used elements of this offer.
  11. All items must be added at time of booking for the discount to apply. Discount cannot be added retrospectively.
  12. Subject to availability.
  13. New bookings only.

All Inclusive Chalet Sale (Flash Sale)

  1. Start Date - 04/09/23
  2. End Date - 18/09/23
  3. Ski-all-in offers include the cheapest flights and rooms available, a local area lift pass and silver ski and boot/board and boot hire for 1 day less than the duration of the holiday unless stated otherwise. Upgrades of these items may be available, in which case a supplement will be payable. All components of the package must be taken for the Ski-All-In discount to apply.
  4. This offer cannot be combined with any other offers, discounts and promotions unless stated on the specific offer page of the website.
  5. All items included in Ski-All-In deals will be outlined on your invoice individually. If items are not listed then they are not included.
  6. Ski pack items (lift passes, ski hire, etc.) on a Ski-All-In deal may be changed after booking, however admin charges may apply. Prices on changes are always calculated using the current prices which may have changed since time of booking.
  7. Discounts for Ski-All-In deals are arrived at by discounting all parts of the holiday (flights, transfers and accommodation), the lift passes and the ski hire. This discount is then shown as a total figure on your invoice. Removing elements of the ski-all-in deal will result in the discount being reduced or removed.
  8. Refunds are not available for un-used elements of ski-all-in deals.
  9. This Ski-all-in offer is only available on selected European chalets where prices are listed on the property pages.
  10. All items must be added at time of booking for Ski-All-In discount to apply. Discount cannot be added retrospectively.
  11. Refunds are not available for un-used elements of this offer.
  12. All items must be added at time of booking for the discount to apply. Discount cannot be added retrospectively.
  13. Subject to availability.
  14. New bookings only.

Beginners Week “Refer a Friend” Discounts

  1. Start Date - 13/09/23
  2. End Date - 31/10/23
  3. The referrer (person referring the new customer) must have booked with Skiworld prior to the new customer’s booking being made.
  4. The referee (person being referred) must never have booked, or travelled on, a Skiworld trip previously and must book by 31 October 2023.
  5. The referee will be given £100 off Skiworld’s 2023/24 Beginners Week holiday when they provide the name and email address (that matches the one held by Skiworld) of a friend who has previously booked with Skiworld when they are making the booking.
  6. Discounts cannot be applied retrospectively if not mentioned at the time of booking.
  7. If there is more than one person on a new booking then the discount can be applied only to those customers who have not travelled with Skiworld before.
  8. The referrer may refer multiple new customers, and will be credited £100 for each one. Skiworld may limit the number of referees any particular customer refers if it sees fit.
  9. “Refer a Friend” discounts may be used in conjunction with other discounts including the loyalty discount (for the referrer).
  10. “Refer a Friend” discounts are only available on bookings made by residents of the UK, directly with Skiworld.
  11. “Refer a Friend” credits on the referrer’s account must be applied to a booking (with the deposit paid) within 18 months of receiving them, or they will expire.
  12. Skiworld may change the rules or mechanism of the “Refer a Friend” programme at any time, but all credits received whilst the system is in place will be honoured until they expire as above.

January Sale 2024

  1. Start Date - 20/12/23
  2. End Date - 15/1/24
  3. Available for a selection of 2023/24 season catered chalet bookings only (see the January Sale webpage for the full list of included properties).
  4. Details of the promotion will be highlighted on your booking invoice. If you have any questions please call the sales team on 0330 102 8004
  5. Prices and offers are subject to change and may increase, decrease or be withdrawn. Our online booking system will display the most up to date prices and offers. Prices on property pages and in results summaries on the website will be updated once a day.
  6. This offer can be combined with our Ski All-In deal, but cannot be combined with any other offers, discounts and promotions unless stated on the specific offer page of the website.
  7. Refunds are not available for un-used elements of this offer.
  8. Each person on the booking will receive a free six day local area or six day full area lift pass and these must be added at the time of booking. Any lift passes added after the booking date must be paid in full
  9. Skiworld reserve the right to remove as well as change the discounts on offer and as well as the prices of holidays.
  10. Offers apply to specific package holidays only. These are holidays which include Skiworld charter flights and transfers and Skiworld catered chalet accommodation.
  11. Subject to availability – website will be updated daily in the mornings. For updated availability please use the online booking or call us.
  12. No cash exchange for any items that are free as part of this offer.
  13. New bookings only.

Free Ski Hire Offer

  1. Start Date - 16/1/24
  2. End Date - 31/1/24
  3. Offer page = https://www.skiworld.co.uk/ski-deals/ski-hire-offer
  4. This Free Ski Hire offer only applies to new bookings and cannot be applied retrospectively.
  5. Ski hire must be added at the time of booking for the discount to apply.
  6. This offer is for 6 days Silver level skis and poles or boards only. Boots, helmets and upgrades to Gold or Platinum equipment may be available in which case the difference in cost is payable.
  7. Offer only applies to the selected 7 night Skiworld catered chalet holidays on 6th April 2024 as shown on the offer landing page, using Skiworld charter flights.
  8. Offer only applies to the selected 7 day self catering apartment holidays shown on the offer landing page, using Skiworld charter flights.
  9. This offer cannot be combined with any other offers, discounts and promotions unless specifically stated on the relevant offer page of the website.
  10. Ski hire items to which this offer applies may be changed after booking however admin charges will apply.
  11. Prices of changes (and upgrades) are always calculated using the prevailing selling prices which may have changed after booking.
  12. The Free Ski Hire offer will be shown as a discount on your booking. Removing Ski Hire will result in the discount being removed.
  13. Refunds are not available for unused elements of this offer.
  14. Basic prices of holidays may increase or decrease at any time. You will be informed of the most up to date holiday price at the time of booking.
  15. Subject to availability and on a first come first served basis.
  16. No monetary alternative.
  17. Offer may be withdrawn at any time

We Love to Ski Sale

  1. Start Date - 5/2/24
  2. End Date - TBC
  3. Offer page = https://www.skiworld.co.uk/ski-deals/lift-pass-offers
  4. The offer applies to all Skiworld catered chalet holidays with charter flights, excluding any listed on the Last Minute Deals page.
  5. Lift passes must be added at the time of booking for the offer to apply.
  6. The offer is only applicable to parties of even numbers of 2 or more.
  7. This offer cannot be combined with any other offer unless otherwise stated.
  8. The 'Buy One Get One Free' (BOGOF) lift pass offer will be shown as a discount on your booking. Removing any lift passes will result in the discount being removed.
  9. Discounts are not available for unused elements of this offer.
  10. Offer may be withdrawn at any time.
  11. There is no monetary alternative.
  12. Chalet prices and additional discounts subject to change. They will be confirmed at the time of booking.
  13. No holds allowed.
  14. Offer cannot be applied retrospectively to existing bookings.
  15. BOGOF Lift Pass will be automatically added to the booking when adding Lift Passes.
  16. The discount will be based on cheapest Lift Pass. So if you book one full area and 1 local area lift pass, you will get the local area pass free.


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Accommodation

General

Is there wheelchair access?

Wheelchair access can vary extensively across our programme and from country  to country. It is important that you discuss with us (and ideally provide in writing) your specific needs and the type of mobility and/access you require so that we can check precisely the facilities our suppliers and chalets can provide.

Chalets

As chalets are a different type of holiday, please read these pages and comprehensive information on our website carefully so that you know what to expect. skiworld.co.uk/ski-chalets

What is a Chalet like?

A chalet is your mountain home for your stay. You can either book one room or a few rooms and meet other skiers, or take over a whole chalet for yourselves and your party.

More informal and relaxed than a hotel (yes, you can come to dinner in your slippers), one of the attractions of chalet accommodation is the individuality or uniqueness of the property and its rooms. All our chalets are selected with care on the basis of general comfort, character, convenience and facilities.

Chalets vary in size and can be larger purpose-built properties, apartments within complexes or local people’s alpine homes. As such, chalets are very different from hotels. Occasionally beds may be against a wall, there may not always be a WC on each floor, room sizes may vary (even when priced similarly), rooms may not all have lockable doors and bathrooms may be shared with other guests or resident staff. Chalet apartments within complexes may be accessed by stairs and/or lifts. The majority of chalets have lounge areas although, in some cases, seating may be limited. If in doubt, please call us.

Perhaps the nicest thing about a chalet holiday, though, is the individual service you will receive from your own dedicated chalet host(s). You will return after a great day on the slopes to a delicious cake and afternoon tea or coffee and then a three or four course evening set menu with wine served until coffee and the best thing of all - no cleaning or washing up as your hosts will take care of all of this for you.

Where are chalets located?

Access to many chalets in the Alps is often difficult due to location and weather conditions. Where this is particularly the case we have mentioned it in the chalet text. If you are at all concerned please ask for details. Ski-in/ski-out means to within 50 – 70 metres of the chalet in normal snow conditions.

For any mountain holiday, easy to carry bags and appropriate footwear are essential. Snow conditions may also make access to chalets more difficult at some times of the season and we may not be able to get transfer vehicles close to the chalet and therefore there may be a short walk involved.

What time can I check-in?

For those on Skiworld transfers, check-in to accommodation will normally be on arrival in resort although it may not be possible to guarantee your room is ready if you are arriving early or on a Eurostar. Check-out is normally 09.00 hrs. Otherwise accommodation is usually available from 17.00 hours.

On arrival/departure day we try to provide changing/storage facilities for all guests (although this cannot be guaranteed). These may be shared with arriving/departing Eurostar passengers with whom there may be an overlap, as these guests normally have the added advantage of being able to ski on arrival/departure day. We ask you to be patient during this transition.

If your arrival is late, your first evening meal may be a hot soup and/or a cold buffet. If your arrival is even later, we reserve the right to substitute this for a packed lunch on your day of departure. Our staff will wait up for you as long as they can, but if your arrival is very late they will leave directions to your room and refreshments out for when you do arrive.

If you are not arriving on a Skiworld transfer it is very important that you notify us of your estimated arrival time and, if possible, provide us with a mobile contact number. Should you fail to do this in advance, we cannot guarantee that your room will be ready for you on your arrival.

Do I get free wifi?

We are pleased to provide WiFi in all our chalets. In some instances this is provided by the accommodation supplier and we have no control over it at all. Please be aware that in the event that technical or other issues curtail or interrupt service/connection, no refund or compensation will be paid. We cannot guarantee that Wifi will be available in all bedrooms and it may be restricted to communal areas only.

We ask for your understanding and patience in remembering that the connections in the mountains are not as reliable or as strong as you may be used to in the UK. The connections will, in normal circumstances, be suitable for the checking of emails and basic web-browsing, but the downloading and streaming of films and other media will not be possible. If accessing or downloading are essential whilst you are on holiday we strongly recommend you ask our Resort Hosts to recommend a local internet shop. We also request that you limit usage to one device per person, to avoid overloading the system and thereby restricting its availability to other guests.

In some mountain resorts, signal strength is limited throughout the village, not just in our properties. Our Wifi is monitored and filtered to prevent illegal activity. In most cases we will ask you to log in with your personal details. We accept no responsibility to for the safety and security of your electronic devices for damage or loss, no matter the cause.

Can you explain the ratings?

To help you find your ideal mountain home-from-home we have our own property rating system. The ratings are not an official classification but are subjective and are based on scores allocated by our senior managers and guest feedback. To give you a ‘true’ reflection of the property, we do not take location into account. We have rated our properties in the following separate categories: European Chalets, European Self-Catering Apartments and North American Hotels and Condominiums. This is because each category represents a slightly different type of holiday. For example, chalets in Canada and the States are more spacious and generally offer more facilities than their European counterparts. In all cases chalet ratings allow comparisons with other chalets but they are not like for like comparisons with the ratings of full service hotels or condominiums.

Chalets
Enjoy our excellent chalet menus with a selection of hand-picked wines to choose from (red, white and rose), served until coffee on 5 nights.

Grade 3 chalets:
Comfortable ratio of bathrooms to bedrooms and meets most people’s perception of a ‘standard’ chalet.

Grade 3+ chalets:
Slightly higher standard of décor and facilities.

Grade 4 chalets:
Increased levels of comfort and/or character, with more bathrooms, possibly all en suite and a higher standard of décor.

Grade 4+ chalet:
Most, if not all, rooms en suite, superior décor and in some cases a sauna and/or hot tub in the chalet or access to these and/or a pool.

Grade 5 chalets:
These are superior properties for their décor, comfort and facilities. They are beautiful home-from-homes, some of the best you will find.

Signature Chalets
Grade 5+ chalet:
Every once in a while we come across chalets which are exceptional in their decor and facilities. These have become Skiworld’s Signature chalets and as such, guests will be treated to additional privileges to those found in our grade 3 -5 chalets. These benefits include: L’Occitane (or equivalent) shower gel and soap, wellness facilities, bath and hand towels changed mid-week, bathrobes and slippers, hairdryers in all rooms, a TV, iPod docks or Bluetooth speakers, DVD, lift pass delivery to the chalet.

Room numbers: To help with your choice we have detailed the room breakdown for each and every one of our chalets. We also provide room numbers, which are shown on your invoice, so you can be sure of exactly what has been booked. Further information (in addition to that on our website and in our brochure) is available on request.

What's the menu like?

All our delicious chalet menus are freshly prepared set menus intended to be home-from-home style cooking which also incorporates local ingredients so as to give you a flavour of the country you are visiting. In all our chalets we create a dinner party atmosphere by serving the evening meal for everyone at a set time. Afternoon tea is laid out ready for when you return from the slopes and is on a first come first served basis.

Chalets:
In all our chalets with a grade of 2 to 5 our chalet board consists of breakfast (fresh bread, choice of preserves, cereals, porridge, yoghurts, fresh fruit, fruit juice and unlimited tea and coffee), PLUS a cooked option, afternoon tea and cake and a delicious three course evening menu with a selection of hand-picked silver level wines to choose from (red, white and rosé), served until coffee on 6 nights (once coffee is served, wine is no longer available).

Signature Chalets:
In our Signature chalets our standard chalet board is offered with even more extras including a coffee and tea station in your room, a cooked breakfast including daily specialities such as freshly made pancakes, plus French patisseries (or local breads, ham and cheese in Austria), champagne and canapés on arrival, apéritifs and canapés for 6 nights, a selection of hand-picked gold level wines to choose from (red, white and rose) served until coffee on 6 nights, a fresh fruit bowl throughout your stay and a four course evening menu with port to accompany the cheeseboard, after dinner chocolates and freshly made coffee.


Children:
Please advise your children’s ages at the time of booking so that we can be prepared for their arrival. If you require high tea for children, it will be organised for them every evening. This must be requested at the time of booking and please make sure it is noted on your invoice.

Dietary Requests:
Our chalet menus are set menus based on local ingredients. Therefore it is very important you discuss any dietary requirements with our team before booking. If you have a dietary request which necessitates the preparation of separate dishes outside of our normal menu provision, your booking cannot be confirmed until we have been able to confirm in writing that this is possible. This is especially the case where allergies are concerned (see below). Please also note that we are not responsible for food provided on airlines or restaurants.

Please ensure you read our dietary requests page.

If we are able to cater for your request, there will be a charge as detailed below to contribute to the cost of additional ingredients and deliveries. All such requests should be noted on your invoice. If you arrive in resort without having discussed and had noted and confirmed any special dietary requests with us, we cannot guarantee we will be able to cater for your needs. If we are able to do so, there will be a charge of €60 in resort.

Food allergies:
We cannot guarantee the complete avoidance of specific foodstuffs and therefore cannot accept any liability in the event of an allergic reaction. When you travel with us you accept that our chalet teams, whilst trained, are not always qualified professionals and despite their best efforts we cannot guarantee zero contact with specified foodstuffs. Cross-contamination cannot be ruled out, and we have no control over items of food brought in by other guests and that we cannot always be aware of precise food contents of ingredients.

It is important you discuss any requests with us before you book as a chalet holiday may not be right for you. 

Dietary Request Charges
Pre Booked In resort
Vegetarian None 40 Euros in Resort
Vegan £29 per person per week 75 Euros in Resort
No fish / seafood None 40 Euros in Resort
No pork None 40 Euros in Resort
Fish eating vegetarian None 40 Euros in Resort
Gluten free diet £29 per person per week 75 Euros in Resort
Dairy free diet £29 per person per week 75 Euros in Resort
Gluten & Dairy free diet £29 per person per week 75 Euros in Resort
High Tea for Children None 40 Euros in Resort

Any payments in resort must be in Euros. For full details of our chalet inclusions please see our chalet menus page. 
To discuss a dietary request please contact our Ski Specialists on 0330 102 8004 

Anything else I should know about Chalets?

The majority of our chalets are privately owned and, similar toyour own home, from time to time things may go wrong. We ask that you be patient as it may not always be possible to repair or replace items immediately due to the mountain locations.

Hot water:
Please bear in mind that chalets have a reliable but not endless supply of hot water. Please stagger your bath/shower times if possible and consider other guests in the chalet.

Chalet rooms:
As many of our chalets are family homes, room sizes vary and not every room will have a lock on it. Furnishing and storage space may also vary. Storage space is limited often to a small wardrobe (rarely drawers). Cabin beds are those built into or against a wall.

Austrian twins:
Austrian twin beds in our chalets are a double base with two single mattresses and two single quilts. These are very common in Austria in hotels and Gasthofs as well as chalets.

Rooms with eaves or sloping ceiling:
We notify you of these in room descriptions as whilst characterful, these rooms often have reduced headroom and skylight windows.

Extra beds:
Some rooms in chalets can accommodate an extra bed. Please enquire at the time of booking. If this is the case these beds are likely to be fold-away beds or mattresses.

Bathrooms and shower rooms:
Will comprise a bath or shower and basin. A WC will not always be in the bathroom and will be listed separately.

Private facilities:
Are not en suite but are a bathroom for the sole use of the bedroom nearby.

Drinks:
In Skiworld chalets only, a selection of hand-picked wines (red, white and rose), are served with your meal until coffee (except on staff day off). 

Satellite TV:
In chalets where available, Satellite TV may have a very limited choice of channels – sometimes only BBC World Service or BBC 24. This is also the case with terrestrial channels.

Hot Tubs:
Outdoor hot tubs cannot be used after 10pm. If a hot tub breaks down, we always try to have it repaired as quickly as possible. However, as their repair is a specialist task, these technicians are often in high demand. Delays may also occur if parts need to be ordered. We always do our utmost to minimise such delays.

Smoking:
In the interest of fire and safety regulations and for our owners, our chalets are all non-smoking. Smoking areas outside of the property will be provided.

Cots and high chairs:
In North America, parents must bring their own for children under 2 years of age or we can supply details of local suppliers. In Europe a cot and highchair are provided for infants under 2 years of age paying the £79 ticketing charge. Please bring your own cot linen.

Slippers:
We strongly recommend that you bring slippers or suitable indoor footwear for use in the chalet, as for the comfort of all guests, outdoor shoes are often not permitted indoors in the chalets.

Staff days off:
Staff in chalets have one day off a week (2 days on 10 and 14 night holidays) for the 22/23 season. The exact day(s) they get off will be confirmed once you arrive. On their day off, breakfast and afternoon tea will be laid out for you. In the evening you are free to try a local restaurant. Please ask our resort team for their recommendations or ideas as they have often either visited restaurants themselves or had feedback from previous guests. Guests are requested not to help themselves to items in the fridge or cupboards as these items are part of menus for later in the week. We do not supply wine on staff day off. Bathroom facilities: In a small number of instances, chalet hosts may be sharing some of the bathroom facilities – this is noted in the description so that you are aware.

Cleaning:
Chalet communal areas will be cleaned and tided daily, except for staff days off. Bathrooms will be cleaned once mid-week and bins will be emptied. In our Signature Chalets, bedrooms will also be cleaned and tidied daily, except for staff days off.

DVD players:
DVD players in the USA do not accept British DVDs. Some resorts have stores from which DVDs can be hired.

Keys:
We cannot guarantee that guests will have their own room or chalet keys, or that the chalet will be locked during the day/evening. We are unable to accept responsibility for valuables. A small refundable deposit for chalet keys is required and if keys are lost there is a replacement charge of between 10 Euros and 50 Euros depending on your property. Your host will inform you of this on arrival. Many chalets have entry code systems.

N.B: For your comfort and safety, Skiworld reserves the right to allow access to approved third party suppliers offering goods and services within our properties.

Can you explain how prices work for chalets?

Accommodation only holidays:
On certain dates and departures we are able to offer accommodation only chalet holidays. We may not always be able to offer a reduction on these holidays compared to packages including flights and transfers so please enquire.

If we are able to offer a reduction for accommodation only, we reserve the right to increase or decrease this reduction at any time prior to booking. Our reservations team will have the most up-to-date information. Accommodation only holidays do not qualify for Ski-All-In deals, group discounts, or similar offers and promotions.

Empty beds/sole occupancy of a chalet:
There are several ways you can benefit from the unique home-from-home comforts of a Skiworld chalet:

Book the chalet for you and your party. You pay one price and it is up to you how you divide this across the people in your party. You can choose to have one person in each of the 4 bedrooms of a chalet that sleeps 8 and divide the cost amongst 4, or to have 2 people in each room and divide the cost across more of you. The choice is entirely yours.

If you wish to book a whole chalet to yourselves, you may prefer the complete independence offered by one of our self-catered chalets. Or you may prefer a fully catered and hosted chalet to enjoy being pampered with complete service (and no washing up!). One of our chalets offering flexible catering may suit you best; Prebook menu delivery on one or every evening as well as ordering a host of extras (essentials such as wine or beer) to be delivered to your chalet.

Book a room in a catered chalet. We have chalets in our programme where you can book a room and share the chalet with others of a like mind. This is perfect if there are 2 or 4 of you and you all still prefer the home-from-home catered experience of a catered chalet.  In this case each room sleeps a minimum number of people. If you would like to book a room and you do not have the minimum number, you can choose to pay for any empty beds to ensure you have sole occupancy of the room. Please call our Ski Specialists who will be able to confirm the amount of any empty bed supplement.

What are self-catered chalets?

We offer the opportunity of taking a whole chalet to yourselves. You pay one price and can sleep any number of people up to the maximum specified.

Please visit our website for more details: skiworld.co.uk/ski-chalets/self-catered-chalets

For self-catered chalet holidays a non-refundable deposit of £175 per person is payable at the time of booking. If booking within 10 weeks of departure, full payment is required. In addition, a caution deposit of £400 is required 4 weeks before arrival. This is usually paid by credit card and will be refunded 2 weeks after the end of your holiday, as long as the chalet and its contents are returned undamaged. Self-catered chalets include an end of stay cleaning apart from the kitchen area. The kitchen area (including any bins and fridges) must be left clean at the end of your stay otherwise part of your security deposit may be forfeited for the additional cleaning.

When you arrive in your chalet please inform us if anything is broken or missing as you may otherwise be charged for this at the end of your holiday. We will do our best to replace or repair things brought to our attention as soon as possible.

All our chalets are non-smoking. Please treat the chalet and its contents with care.

Skiworld reserves the right to recover the cost of breakages or damage caused by you and your party regardless of whether these are accidental or not. If you have caused any damage you will be invoiced for the cost of replacement or repair and this amount will be payable by the party leader prior to departure from resort or deducted from your caution deposit.

You must inform Skiworld if there are children and infants in your party and provide us with their ages (as of the final day of the holiday).

Self-Catered Chalet maximum occupancies are based on adults and children. Additional infants above the maximum occupancy may potentially be accommodated however this may reduce space and we cannot guarantee the suitability of self-catered chalets for infants. Cots and highchairs are not provided as standard and must be requested prior to travel.

Saunas, hot tubs and steam rooms are used at guests own risk and we cannot accept any liability for accidents, injuries or illness sustained whilst using these facilities. Children must be supervised at all times.

If you are not using Skiworld flights or transfers and are making your own travel arrangements, you must inform Skiworld of your arrival time and provide 2 contact mobile numbers 4 weeks before departure. We will provide you with an emergency contact number should your arrival time be delayed or changed.

Chalets must be vacated by 9.00am on your day of departure, and as we clean the chalet thoroughly, keys are not usually available before 5pm on the day of arrival. Due to these check-in and out times we are unable to offer any self-catered chalets with overnight Eurostar.

Additional options can be added to your booking up to 14 days before departure as long we have received these requests in writing and they are paid in advance. Pre-bookable options may not be available in resort if not ordered before departure.

Group discounts and early booking offers or special promotions do not apply to self-catered chalets unless otherwise stated.

The following are not included in the basic price of your Self-Catered Chalet unless stated on your invoice:, insurance (required), Taxe de Sejour or Kutaxe (paid locally), daily cleaning, meals and wine, lift passes, ski hire or ski school (bookable in advance).

What are group bookings?

We make it easy for you:
We have a specialised team to help you not only choose the resort and accommodation to suit your needs, but also to help you organise your trip and make the most of our lift pass and ski hire offers and discounts.

We have some of the very best group offers – you will find it hard to beat them especially with our already great value prices. And don’t forget to check the website for special features, offers or information – especially our up-to-date independent snow reports. Whatever accommodation you are looking for, don’t hesitate to call our Ski Specialists if you need to discuss your requirements.

Group discounts:
The more people you book, the better value it is. We offer special discounts for your group, starting from just 7 people. In addition, when you take over a whole chalet on certain dates, we often have special offers for ski hire and lift passes

To view our most up to date group discounts in Europe and North America, please visit the Groups page

What you need to know about group discounts:
(i) European group discounts only apply to 7 night charter flight based Skiworld catered chalet accommodation holidays. They do not apply to weekend breaks, self-catering, hotel accommodation, late availability prices (within 5 weeks of departure and listed on our late deals page) or any special offers unless otherwise specified.

(ii) We reserve the right to amend or withdraw group discounts at any time and to limit the number of such discounts across several groups in the same property at the same time. Discounts will be confirmed at the time of booking.

(iii) All communication and payment must come from one party leader or agent and all amendments must be in writing from the group leader. In addition it is the responsibility of the group leader to ensure that all group members have read these important information sections and that they all have adequate insurance.

(iv) The group leader must ensure that payment is made by one cheque, debit or credit card for both the deposit and the final balance. If you have enjoyed a group discount a condition of which is that payment must come from one source, if this condition is not adhered to, a charge will be made for multiple card payments or transfers. Failure to pay the balance on the specified due date will result in free places or group reductions being withdrawn.

Following a change in legislation on 13th January 2018, we have revised our policies relating to the way you pay for your 2018/19 holiday with us. We offer the facility to pay by cheque, bank transfer (payments should be made to Skiworld. Sort Code 20-36-08, Account No. 20600504, quoting booking reference and surname), credit card or debit card. We also offer the option of a direct debit facility enabling you to spread the cost of your payments. Please contact us on 0330 102 8004 for more details. We do not take Amex cards.

For bookings for the 19/20 season, final balances or full payments (when bookings are made within 10 weeks of departure), can be paid by bank transfer, direct debit which can be accessed online and cheque. Please note we do not accept payments by debit or credit card for final balances or full payments up to 5 weeks before departure. We reserve the right to amend this and our sales team will be able to advise you as to the dates applicable for various payment methods for your booking. Please see the 2019/20 Booking Contract for more details.

(v) For European and North American chalet holidays, the whole group must travel on the same date, though you may book different methods of travel separately.

(vi) For bookings to Europe travelling on charter flights, names of those in the group as per their passport must be supplied at least 10 weeks before departure.

(vii) For scheduled flights, correct names must be supplied in writing at the time of booking and cancellation charges of up to 100% may be applied by the airline if changes are made after this. Deposits for holidays including scheduled flights will also be higher as full payment for such flights is often required at the time of booking.

(viii) Group discounts are the maximum offered and only apply to chalets at full price. In North America they are applied to the 7 night basic holiday price only in our chalets. Discounts apply to the basic package price per person and do not include room or flight supplements, insurance, ski packs or other supplements.

(ix) Group discounts apply to initial numbers booked and not to subsequent additions. If the group size reduces after booking, the amount of discount will also be reduced accordingly and may be forfeited if all conditions are not complied with.

(x) Half price places are calculated by dividing the full adult room price by 2.

If someone in your group cancels...
Please remember that if a member of your group cancels, you may incur an empty bed charge, group discounts may be affected and the change will carry a cancellation charge (see Cancellations and Amendments by You). Having a standby list of people to come on your holiday is often the best solution. If you find a substitute they naturally take on the holiday cost of the person they are replacing. There may be an amendment fee for a name change or even a 100% cancellation charge for scheduled flight services. Please check with our Ski Specialists.

Can you tell me more about children and families in chalets?

We have some superb offers for children and our chalets represent particularly good value. Prices include breakfast, afternoon tea and cake and a delicious freshly prepared evening meal – all this helps you budget your holiday and enjoy the lovely informal home-from-home chalet atmosphere.

Our North American ski resorts have excellent mother-tongue ski schools - our regulars rave about them and that’s just the children! In many resorts, children can ski for free – please call our North American Ski Specialists for more information.

Half Price places for children and child discounts:
We are pleased to offer half price places for children aged 2 – 11 years in selected chalets in our programme. These offers are valid ALL season including Christmas, New Year, Half Term and Easter. Early booking is recommended as these places go fast! See family ski holiday page for a full list of these chalets.

Skiworld is one of the few operators offering a discount on our prices (except late availability holidays) for all children aged 2 – 11 years ALL season in our European chalets. Please see Skiworld.co.uk/family-ski-holidays for details of what is on offer.

What you need to know about child discounts and half price places:
(i) These discounts apply to the full room price and do not apply to other costs such as flight supplements and these are paid in full.

(ii) These reductions do not apply where children aged 2 – 11 are already enjoying half price places.

(iv) Reductions cannot be combined with any other offer or discount unless specified.

(v) Child discounts and half price places in Europe only apply to Skiworld catered chalet holidays which include charter flights. They do not apply to self- catered chalets.

(vi) Child discounts do not apply to late availability prices. Family room discounts (half price places) or children’s discounts do not apply to self-catering accommodation, hotels, short break holidays or late availability holidays.

(vii) There are a limited number of discounted places and half price places and so all are subject to availability and on a first come first served basis. They may be withdrawn or changed at any time. The availability or not of half price places or discounts will be confirmed at the time of booking.

(viii) Children’s reductions in North America will be confirmed at the time of booking. They often enjoy a 50% reduction when sharing with 2 adults unless otherwise stated.

Children’s ages and infants in chalets:
The child’s age on the date of return must not exceed that stated when booking. Infants under 2 years travelling free or paying the flight ticketing charge of £79 in Europe or approximately 10% of the adult fare in USA and Canada do not have a seat on flights or transfers unless they are classified as children, in which case the child prices apply.

Infants are children under two years of age on the return date of travel and this charge applies provided that no flight, coach or train seat is used and provided a cot is used in resort.

Childcare:
Please note that childcare, especially our private nanny service, is very popular and, as places are limited, it is very important that you check availability of children’s places at the time of booking and secure your place(s) immediately.

Private Nanny Service: We are delighted to be working with the highly regarded T4 Nannies who provide our private nanny service in selected European resorts. All nannies are qualified and experienced.

Our Ski Specialists will be able to advise you on how their service works and what you will be required to provide. One nanny can look after up to 4 children if all are over 2 years of age and up to 2 children if any are aged between 3 months and 2 years. Costs for this service are per nanny. For more information, please don’t hesitate to call our Ski Specialists.

A non-refundable deposit of £200 is required on booking childcare with the balance due 10 weeks before departure. Cancellation charges are 100%. No refund will be given if the child(ren) develop an infectious illness and T4 Nannies are no longer able to care for the child(ren).

Should a nanny become ill and unable to continue caring for the child(ren), every effort will be made to replace the nanny with another from the T4 Nanny Service. Should this not prove possible a refund for any time missed will be given.

It is the parent’s responsibility to inform Skiworld/T4 Nannies of any dietary requirements, allergies or medication in writing. Costs of all food are to be met by parents.

Please note that T4 Nannies terms and conditions apply and are available on request. We act as an agent for this service and are not liable for the services they provide.

Resort kindergartens: You may be able to pre-book locally run kindergartens and we will be happy to provide you with contact telephone numbers. Please note that such facilities will meet local regulations and may not be the same as British standards. We have not inspected these facilities and are therefore not able to guarantee the level of care provided.

Cots, high chairs and high tea:
In Skiworld chalets in Europe, a cot and highchair are provided for infants under 2 years of age paying the £79 ticketing charge. Cot linen is not provided. In North American resorts, baby equipment rental services are available on request, please ask our Ski Specialists for details.

For European self-catering and North American hotels and condominiums, cots and high chairs are available on request upon booking. Charges may be incurred and details of these will be given at time of request. Confirmation of requests will be received up to 48 hours after initial request.

We are pleased to be able to provide high tea for your children in all of our chalets. Please advise us at the time of booking and check that this has been recorded on your invoice, as this enables us to make the appropriate catering arrangements.

Hotels, Condominiums and Apartments

What should I expect?

In all resorts where we have chalets we are pleased to offer a Resort Host service for our guests in hotels and apartments. Our team will be there to help with lift pass, ski hire and ski school (if not pre-booked) and offer any other assistance required.

Where we do not have a Skiworld team in the resort (such as for our short break or tailor-made programmes), we will provide you with a contact either in a neighbouring resort or our nearest local office which may be the UK. Please check with one of our ski specialists. We do not operate a social skiing service in resorts in which we do not have a Skiworld Representative (or where it has been forbidden).

What time can I check in?

Hotel rooms and condominiums in North America are available for check-in from 4pm and apartments in France from 5pm. Availability of hotel rooms or apartments before these times is at the discretion of the owners.

If you are arriving at your accommodation earlier than your check-in time, please ensure that you are aware of the facilities available to you for your wait to enable you to plan your arrival in advance. If you are organising your own transport to resort, please notify us before departure and alert us to your estimated arrival time to ensure that you are able to check-in at this time. Failure to do so may result in you not being able to get in to your hotel or apartment on arrival.

Reception opening hours:
There may be specific and limited opening times for your apartment or hotel reception and Skiworld cannot take responsibility for failure to obtain keys from reception before it closes if guests have, on their own, arrived too late. We cannot take responsibility for any delay in your check-in if the check-in desk is very busy but we work closely with our hotels and apartments to ensure that we can make it as smooth an operation as possible. Receptions are not always in the same building as your lodging so please be aware of your designated reception desk. If you are delayed en route to your accommodation, please check with the hotel, apartment or Skiworld representative to ensure you can obtain keys to secure access to your accommodation.

Deposit:
A cash or card deposit is required on arrival per apartment/condominium/hotel room in exchange for the key to cover incidentals throughout your stay. This can be around €/$70 per bed i.e. for a 4 person apartment it could cost €/$280. In some cases, cash is preferred as it can take a few working days to refund money back on to a card. Charges will be deducted from deposits by the apartment management in the event of damage to the apartment, non return of linen or towels or failure to clean the apartment or remove rubbish bags.

Check-out:
Check-out is usually between 09:00-11:00 irrespective of your time of departure. You will be notified of this during your stay but please ask at reception for confirmation if you do not receive information or you are unsure.

What are the different ratings?

In European resorts we have used the official resort hotel star ratings. In America and Canada, where a resort has an official rating we have used this. If not, we have used our own assessment. For apartments we have applied our own ratings based on the opinions of senior managers and guest feedback. Please contact our Ski Specialists on 0330 102 8004 for any specific information you require.

North American hotels and condominiums are usually very spacious compared to their European counterparts and most French apartments are compact compared to their American counterparts. Our Ski Specialists often have up to date information on the square footage of different accommodations to answer any queries.

What is the layout like?

The number of bedrooms and types of beds in any apartment are detailed on the specific property pages of the website and/or in our brochure. Do bear in mind that the number of bedrooms is not relative to the number of beds in the apartment as sofas in living areas convert to beds and these are generally counted in the standard occupancy of the apartment.

Bunk beds are common in apartments and condominiums and we detail these in the ‘LAYOUT’ section on the specific property pages. French law prohibits the use of the top bunk for children under 6.

Where there are two beds in a room, these are more often than not twin beds unless specified otherwise. Double beds are not guaranteed unless stated but can be requested. Confirmation of bed configurations can take up to 48 hours from our suppliers and it is not often possible to change these after your booking has been confirmed.

North American beds are often a size larger than their UK counterparts. It is not as common to have single beds in North America and therefore a twin is often called a ‘double queen’.

What facilities are there?

The use of some facilities in hotels and apartment complexes, such as swimming pools, saunas and fitness centres, may incur a charge. They may also only be open for limited times of the day. Where we have been informed of this, it is stated in the text but sometimes this will be a decision taken in resort by the owners. There may also be restrictions on children using the facilities. If in doubt, please check at the time of booking.

Baths and showers in both Europe and North America may not be full size or have a curtain. Hair dryers are not always provided in hotels, apartments and condominiums, where they are available it is detailed on the specific property information page of the website or in the brochure.

All our North American condominiums and French apartments provide cooking facilities and equipment. In North America, full kitchens are normally supplied in larger condominiums. This includes 4 rings, a full size fridge freezer, microwave, oven and dishwasher as well as all crockery, cutlery, pots, pans and utensils.

Kitchens in European apartments are usually kitchenettes (unless otherwise stated). Kettles and toasters are rare in Europe. So too are mugs larger than an espresso cup. Some Signature properties offer larger kitchenettes or full kitchens as well as coffee machines. Please check specific property pages for more information or ask one of our Ski Specialists.

TVs are not a standard in all hotels, condominiums and apartments although they are present in many. Please see the specific property page for details. TVs are not always flat screen and in Europe there may not be any English speaking channels/programs available. In some cases TV remote controls are retained at reception and require a deposit to release them. Deposits are refundable when the remote is returned.

What is provided?

French apartments do not provide anything consumable; washing-up liquid, toilet paper, tea and coffee, salt and pepper, dishwasher tablets, bathroom toiletries, soap or cleaning cloths are all to be provided by the guest.

North American condominiums usually provide toilet paper, some cleaning products and a cloth.

Linen and towels: In North American condominiums and hotels bed linen and towels are included. All free-standing beds will be made up for your arrival and all temporary beds such as sofa beds or pull-down beds will be left as their primary function i.e. a sofa. On request when booking, these can also be made up on arrival. Please make our Ski Specialist aware of any requests at the time of booking.

In most French apartments, one set of bed linen is provided per bed in an apartment. Bed linen packs consist of; 1 mattress flat sheet, 1 pillow case and 1 sheet for the duvet or blanket. Beds are NOT made up for the guests on arrival except where specified. Bed linen is rented to the guest for the duration of their stay and extra sets are not always available to rent once in resort, so if you require extra linen please request it upon booking. Extra linen incurs a fee of around €20 per set. Damage or failure to return linen will incur charges on departure.1 blanket and 1 pillow is provided per bed in an apartment.

Towels and tea towels are not always provided by the residence (unless specified) and are also not always available to buy or rent in resort. If in doubt please ask one of our Ski Specialists.

Cots and high chairs: If cots and high chairs are required, they MUST be requested at the time of booking and a small fee may be payable. This will be confirmed at the time of booking. Whilst such items will meet local safety standards we cannot guarantee that they will meet British safety standards.

Our hotel, apartment and condominium prices:
Our hotel, apartment and condominium prices do not include lift passes or ski hire unless specified. Do bear in mind there are great savings by pre-booking these compared to buying in resort. Please don’t hesitate to ask our Ski Specialists. The board basis of your hotel will be as specified on your invoice.

North American condominium and hotel rooms are priced per person based on the maximum occupancy or that requested or specified.

European self-catering prices are based on full occupancy of all beds in an apartment. An empty bed supplement is applied for every bed that is not used for the duration of the stay. Double beds, sofa beds and bunk beds are all classified as two beds and often the sofa bed in the living area also counts as 2 beds. If you do not occupy all the beds in the apartment we will inform you of the under occupancy cost at the time of booking.

In many of our apartments, hotels and condominiums we receive special rates and offers based on allocations and conditions of booking. When our allocation is full, we may not be able to obtain more rooms at the same rate and terms and therefore supplements or different prices/offers may apply. You will be notified of any differences and supplements at the time of booking. Requested rooms, over and above our allocation, will not always qualify for online discounts.

European hotel and apartment prices are exclusive of local taxes such as ‘Taxe de Sejour’ or ‘Kurtaxe’ as these are levied locally, collected by the apartment or agency and given to the local council. Where we offer a Resort Host Service, these may be collected by them to pass on. You will receive an official receipt for your payment.

1.8 Full and half board arrangements in hotels Half and Full board usually starts with dinner on the day of arrival and finishes with breakfast on your day of departure – this may be a packed breakfast if your departure is early. Similarly, if your arrival is late (please notify us in advance) you may be provided with a cold platter on the day of arrival.

A table d’hôte menu is usually provided for those who have booked meal arrangements in advance with limited or no choice of menu. Please note that sometimes hotels may allocate tables on a shared basis. An a la Carte menu is available at some hotels at a supplement payable to the hotel locally.

It is important that you check your invoice to ensure the board arrangement details meet your requirements.

Please note that vegetarianism and other dietary requirements are still not widespread in Europe and some hotels may only be able to offer a very limited choice. Some hotels may also charge a supplement for specific dietary requests. It is essential that you notify us at the time of booking of any special dietary needs so that we can advise you and that this request is noted on your invoice.

What are Starter Packs?

As a service to our guests we offer the option of pre-booking starter packs of basic essentials for your stay in your apartment in our French resorts. These offer the convenience of not having to shop as soon as you arrive or to have to carry some heavy items in your luggage. We cannot guarantee that these packs are cheaper than if purchased in resort and we reserve the right to amend prices if they rise but you will be advised of the correct prices at the time of booking. These are only available when pre-booked. Your pack will be delivered on the day of your arrival.

Due to operational reasons starter packs are not available in Switzerland or Austria. Enhanced starter packs are available in Tignes, Val d’Isère, Les Arcs, La Plagne and Meribel only. For details of what is included in a basic and enhanced starter pack please see our website: skiworld.co.uk/ski-apartments/apartments-starter-packs

Due to operational reasons starter packs are not available in Switzerland or Austria. Enhanced starter packs are available in Tignes, Val d’Isère, Les Arcs, La Plagne and Meribel only. For details of what is included in a basic and enhanced starter pack please see our website: skiworld.co.uk/ski-apartments/apartments-starter-packs

Is there cleaning?

North America:
In North America, cleaning of your condominium at the end of your stay is included. However, you may be asked to dispose of waste bags. In most cases cleaning during your stay is not included. Please ask a Ski Specialist for details.

Europe:
In European apartments, housekeeping throughout your stay or cleaning at the end of your holiday are not included unless specified. In these instances you are responsible for leaving your apartment clean. This also means that you are responsible for removing your own rubbish (which means to dispose of it in public bins located in specified areas outside your apartment). Some suppliers offer an end of stay cleaning service for a fee, please check with your ski specialist when you book.

Anything else I should know?

Luggage Storage:
Some hotels and apartments are able to provide luggage storage on arrival or departure. Where we have been informed that this is provided, it has been stated in the text on the specific property page. If it is not stated, there is no permanent facility available. Luggage storage can incur charges and they are usually shared with other guests. Skiworld do not oversee any luggage storage facilities and cannot guarantee that such facilities are locked, secure or tended to by a member of the hotel or apartment staff.

Smoking:
Many properties operate a non-smoking policy on their property which can include external as well as internal areas. Some properties will charge a hefty fee for smoking in rooms, apartments or on their premises. For specific information on this, please ask at the time of booking.

Christmas and New Year:
During the Christmas and New Year period a minimum stay may be imposed and meals in hotels may carry a supplement due to special celebrations. Please note that formal dress is often expected at these occasions. Please ask at time of booking for specific details.

Bars in hotels may not be open after 11.00pm and children may not be allowed into hotel bars, particularly in North America.

Parking facilities:
Availability and charges differ across all accommodations. Some may require booking and pre-paying before travel. Please check parking availability and charges at time of booking.

Other guests:
On peak weeks, accommodation is likely to be busier and self-catering accommodation is popular with large groups of skiers. We do not and cannot provide details of other guests staying in certain accommodation on certain weeks. We have no control over the behaviour of other guests but should any behaviour become disruptive, Skiworld Hosts will assist, where possible.

Lifts:
We cannot guarantee that all of our hotels, condominiums and apartments offer a lift to every floor. For more details please speak to one of our Ski Specialists.

WiFi:
WiFi is not guaranteed in hotels, condos or apartments. Where it is provided, it is not always guaranteed throughout the whole building, often only in communal areas. Most hotels and apartment or condominiums make a small charge for WiFi payable locally.

Ski locker rooms:
Ski locker rooms are usually provided in most hotels, condominiums and apartments but are not guaranteed. Please check with our Ski Specialists for details. Please note: Ski lockers can be a target for thieves and Skiworld cannot be held responsible for the loss, damage or theft to any equipment left in the lockers throughout your stay. We do not guarantee that the lockers will be safe to lock your equipment in or that the hotels, condominiums and apartment management oversee or attend to them in anyway.

Lost Property

What should I do about Lost Property?

Whilst we do everything possible to locate lost property, we cannot guarantee to do so or to be able to arrange for your property to be returned. Guests will need to contact our overseas office (lostproperty@skiworld.co.uk). If we are able to locate lost property and arrange for its return, all costs of so doing must be paid in advance along with an administration charge of £35.


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Ski Packs, Excursions and Apres Ski

What are ski packs and excursions?

We offer the facility to book ski packs (lift passes, equipment or tuition) in advance of your arrival in resort. In doing so we act solely as an agent on behalf of the providers of these services. We have no control over the service provided and have no liability for the act(s) or omissions of any of the service providers.

All the information in this section along with the descriptions of our ski pack elements contained in this brochure and on our website form the basis of your agreement with the service providers. All the information on the elements of the services (such as ski packs) has been provided by the service providers themselves and we cannot accept any liability for errors on their part.

The service providers agree that these conditions are the basis of your agreement with them. All service providers reserve the right to revise elements of these conditions as necessary and we will notify you, on their behalf, of any such amendments. The contract between you and the service provider is governed by the law of the country where the service is performed.

When you book any ski pack element, we will on behalf of the service provider, issue a written confirmation to you usually by post or email. Please be aware that it is your responsibility to check your emails regularly.

The written confirmation signifies that the service provider has entered into a contract with you which is subject to both these terms and conditions and those of the service provider. Any monies paid to us have been taken on behalf of the service provider.

All service providers reserve the right to refuse any booking or to alter when operationally necessary their provision (for example but not limited to an alteration to the area covered by a lift pass). This is entirely beyond our control and in this instance service providers will have no further liability to you. If you are not satisfied with the service provided, you must in the very first instance contact the service provider. This ensures that they have the opportunity there and then to understand the nature of your concerns and to respond accordingly. Failure to register any issues with the service provider means they will not have had the opportunity to rectify the situation and they will be unlikely to accept any claims thereafter. Where you have been unable to rectify the situation with the service provider our Resort Hosts may be able to assist. We will try to help resolve any dissatisfaction on a goodwill basis and without any responsibility for any claims or complaints.

If you wish to pre-book (or make changes to) your ski pack prior to departure we can in most instances accommodate this request providing we are informed and receive payment at least 7 days prior to departure. However this cannot be guaranteed. In this instance ski packs can be purchased in resort.

All ski packs are subject to availability and all offers are on a first come first served basis. Ski packs can be purchased in resort through your Resort Hosts.

Price differences: In all cases, no refunds can be given in resort for differences in price between pre-booked items and those in resort.Our ski hire return service, where offered, applies only to those staying in a Skiworld chalet.

Excursions or other tours not run by Skiworld that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator (service provider) of the excursion or tour and not with us. The decision to take part in any such activity is entirely at your own discretion and risk. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

Après-ski:
The events we offer are often dependent on weather conditions and achieving a minimum number of participants. Therefore the programmes offered may not always be available.

Heli-skiing:
As with all adventure sports you must ensure you have adequate insurance and partake at your own risk. Most operators of such activities will require that you sign a disclaimer. If due to weather conditions or other circumstances beyond our control the package or alternative is unavailable during your stay, our liability will be limited to a refund of the cost paid for the excursion, subject to the terms and conditions of the supplier. We will inform you at the time of booking.

What happens if I want to change or cancel?

Should you wish to cancel a pre-booked ski pack element, please be aware that in most instances cancellation fees are levied by the service providers and generally refunds of pre-booked items are not made. These cancellation fees can be 100% depending on the resort and the service provider. As these vary depending on the departure date please ask our office or the service provider for details. Changes to bookings may not always be possible and may incur amendment fees.

The service providers will try to ensure that once confirmed, your booking is not changed or cancelled. However, as these details are prepared many months in advance of the start of the ski season, occasionally changes may occur. We are not liable for these changes. Where a service provider is forced to cancel a booking they will endeavour to offer an alternative and, if accepted, any monies paid will be credited to this revised service.

What are your prices?

All prices are correct at the time of publication. However, as prices are in sterling, the service providers reserve the right to amend their prices in line with changes in exchange rates. Such changes may apply prior to or at the time of booking or a surcharge may be applied to any pre-booked items to compensate them for alterations in currency exchange rates. We will notify you of such increases or surcharges. If any surcharge is greater than 10% of the cost of the booking, the service provider agrees that you will be entitled to cancel your booking with them and receive a full refund. You will have 7 days from the date of the issue of a surcharge notice to tell us if you wish to cancel your booking. Otherwise it will be assumed that you will pay the surcharge.

The prices of pre-booked items may be less or more than those in resort. Service providers do not guarantee a saving (for example when a ski pass covers both low and high season). No refunds are given by service providers for differences in prices of pre-booked items and those in resort. Special offers and discounts may not be available in resort as they only apply to prebooked items.

Special Requests

How can I make special requests?

We will always try to meet any special requests and to pass them to our suppliers. Your request will be shown on your invoice to indicate that a request has been made but this is not a guarantee that your request can be fulfilled.


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Single Travellers and Under Occupancy

What happens if I travel alone or have under occupancy?

Single travellers or guests who wish to occupy accommodation with fewer people than the number shown on the bedroom/chalet description may feel that the cost per person of their holiday appears higher than it should be. The reason for this supplement is that our contract with the owners is based on a price per room while our holidays are sold per person. We do not make excessive profits from these sales; the prices charged merely reflect the real costs to us. In some accommodation there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room.


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Group Ski Holiday FAQs

What kind of discount can I get for my group?

All of our discounts are listed on our Group Ski Holiday Discounts page.

What deposit do I need to pay, and when?

Our standard deposit is £175 per person , however for groups of 20 or more we can offer a lower deposit of only £120 per person.

When is the remaining balance due?

The final balance is due 10 weeks before departure.

How can I arrange payment?

Final balances or full payments (when bookings are made within 10 weeks of departure), can be paid by bank transfer or cheque. Please note we do not accept payments by debit or credit card for final balances or full payments up to 5 weeks before departure.

  • Bank transfer to Skiworld sort code: 20-36-08, account number: 20600504. Please be sure to quote your Skiworld booking reference number on your transfer.
  • Cheque. Please make cheques payable to Skiworld Ltd and write your Skiworld booking reference on the back of the cheque. Our address is: Skiworld Ltd, 3 Vencourt Place, London, W6 9NU.

Can I make changes to the group?

Yes. We are as flexible as possible when making changes to group bookings, however admin charges may apply.

If my group size reduces, will I lose the deposits paid?

If people drop out from your group, they will lose their deposits and your group discount may also be affected. After 10 weeks to departure the cancellation fees will increase.

When do I have to provide all the names for my group?

For our charter flights we need the names by 10 weeks to departure. For any scheduled flights or train bookings we need the names at time of confirmation, in order to book the seats with our suppliers.

When do I get my tickets?

We simply send an E-Travel Itinerary to the party leader that acts as your tickets. This can be printed out and presented along with valid passports at the check-in desk. The E-Travel Itinerary will be sent up to a week before departure.

What should I check on my tickets?

Please check that the holiday details are correct e.g. dates, accommodation and rooming and that the names are spelt as per the passport.


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Transport

General information?

We are able to offer a range of regional flight options and private express transfers to selected resorts in Europe and North America. As these are subject to availability early booking is recommended.

Please bear in mind all travel arrangements including routings, timings, aircraft type and arrival airports/stations are provisional until confirmed on your itinerary and may change after this due to circumstances beyond our control.

Carriers and/or airports, port authorities and other competent authorities may make decisions resulting in delays, changes of route, of departure/arrival airport and rescheduling. When this occurs we are not consulted and we cannot accept liability for such decisions as they are for operational reasons.

To maintain low prices and offer a variety of regional flight options, where necessary we share flights, transfer coaches and/or Reps with other operators. Occasionally this means an earlier or later departure.

Skiworld reserve the right to substitute airlines/aircraft and make necessary changes to your travel arrangements including a change of transport method in a force majeure situation.

If we need to book transport specifically for your holiday (i.e. we have sold our allocation or you require a tailor-made option), or you wish to book transport only, you must provide a credit card authority and agree to pay the full cost before we can request the transport.

What do I need to know about flights?

Our holidays include flights unless otherwise stated. We package our holidays with 4 types of flights: charter, scheduled on which we have a fixed allocation of seats, no-frills (Easyjet for example or any airline charging extra for hold baggage and not including any food/drink) and scheduled where we buy seats on an ad hoc basis and time depending on guests’ requirements.

If you choose to fly from a different airport, on a different day or with a different airline, or to allow a desired stop-off, you may have to a pay a supplement. This will be detailed at the time of booking. The availability of the transport seats and accommodation is limited. Once our allocation (on scheduled flights for example) has been filled, we may have to purchase more capacity and this may even be on the same flight. If this is the case the advertised prices/supplements may not apply (and a higher rate of ski/board carriage may apply) as we may not be able to obtain the same favourable rates or the same booking class (even within economy). If this is the case we will inform you at the time of booking.

In some instances, accommodation or routes for certain holidays may only be available on flights with extra charges. This may be because the accommodation is only available on certain days or onward connections may restrict choices of dates or times of travel. You will be advised of this at the time of booking.

In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used (or likely to be used) on our website.

Please note that all flight times are provisional until you receive your tickets or itinerary. The carriers may have changed flight times since you made your holiday booking. Please check your final documents as soon as you receive them, in particular that guests titles, initials and names are correct. Please inform the office immediately if you find an error.

What is the check-in process for flights?

The majority of our flight tickets are e-tickets which means we submit names and passenger details to airlines in advance. This is why it is extremely important that the details you provide us with match those on your passport. If this is not the case you may not be able to travel.

For flights within Europe, please go to the relevant check-in desk no later than 2 hours before departure.

If you are travelling on the following airlines, 'check in’ is at the airport, please take the itinerary we send you along with your passport to the relevant check in desk to receive your boarding pass.
  • British Airways
  • Titan
  • Norwegian
  • Vueling
Please note that there is currently no online check in available for any of these airlines.

easyJet - If you traveling on easyJet, we will provide you with a PNR on your final Itinerary, you can use this to check in online at Easyjet.co.uk.

jet2 - If you are traveling on Jet2, once the flight has been manifested you will be able to log into our Jet2 booking portal using your Skiworld Reference number and lead surname. Further details will be in your Itinerary.

Your luggage allowance will be detailed on your itinerary.

What do I do when I land in France?

Grenoble - If you are arriving into Grenoble, please pass through security and collect your bags. Make your way towards the airport exit and coach park. As you come through into arrivals you will be met by a Skiworld member of staff that will direct you to your transportation to resort. Your specific transfer info will be on your itinerary.
Geneva - If you are arriving into Geneva, please pass through security and collect your bags. Make your way towards the airport exit and coach park. As you come through into arrivals you will be met by a Skiworld member of staff that will direct you to your transportation to resort.

What should I know about Children and minors?

CAA regulations state that a child of 2 years or older (on the return date of travel) must have its own air seat and will otherwise be denied boarding by the airline. Children under 2 years (on the return date of travel) must sit on a parent’s lap and are not entitled to luggage allowance or catering on flights or seats on transfers unless these have been paid for.

Anyone aged under 16 must be accompanied by an adult aged 18 or over. Similarly, every infant must be accompanied by an adult aged 18 or over.

What if there are delays?

The vast majority of our departures leave on time, but occasionally delays occur which are beyond our control. We liaise with aircraft operators and our policy is to endeavour to ensure that any delay is as short as possible.

Please be aware that we are often not advised by scheduled airlines of delays to flights either internal or international. For guests travelling in the US or Canada on connecting flights please call our Area Manager (details on your itinerary) to inform them of any revised travel details.

If you are delayed, please be aware that the travel services we use are non-transferable so you should make sure you have ample time to get to the airport for your journey. Please remember to leave time for traffic delays and parking or reaching the terminal from the rail station. Your itinerary will advise which terminal your flight departs from. Should you miss the outbound flight, you are responsible for making your own way to your destination and onward to your booked accommodation. If this happens, please notify your airport representative in the USA or our London office immediately as our staff will be expecting you at your original arrival time. All scheduled airlines will cancel all onward and return flights if the outbound flight is not flown.

What else should I know?

Security:
Airports and airlines are still operating in accordance with the highest possible security requirements. All our flights will operate under the heightened procedures. Security controls at UK airports for transatlantic flights can be time consuming, particularly at peak times. Guests should check in at least 2 and a half hours prior to departure.

Smoking:
All scheduled airlines now operate a no smoking policy on flights. There is also a no smoking policy on all our transfers for the maximum comfort of our guests.

Pregnancy:
Airlines have different regulations regarding travellers in the advanced stages of pregnancy and may refuse to carry guests who will be more than 28 weeks pregnant on their return journey. A general guideline is to carry a doctor’s note signed within 7 days before your departure confirming that you are fit to travel.

Airport Terminals:
Your itinerary will show which terminal your flight departs from. However, please ensure you double check that this has not changed by checking-in online prior to departure where available.

What should I know about charter flights?

Our holiday prices are based on charter flights to Geneva, Grenoble, Friedrichshafen or Innsbruck – whichever has a nil supplement in the price grid on our website. We allocate a specific number of seats to each resort. This also applies to regional departures. Booking early ensures you have the full choice of all our flight routes.

Please note that it is not currently possible to check-in online for charter flights.

Pre-Booking charter seats:
This is available on some of our flights, please check with our ski specialists. Pre-booking your seats means that the airline will pre-allocate your seats so all those in your party who pre-book will be seated together. We cannot guarantee however that you will not be separated by an aisle. Exact seat numbers will be allocated at check-in. All members of your party who wish to be seated together must pre-book this service. Prices are from £15 each way per person.

Name changes:
Skiworld charter flights: If a change of name is requested within 10 weeks of departure or once the itinerary or ticket has been issued (whichever is the earlier) a charge of £50 will apply. Prior to 10 weeks a £35 charge will apply.

E-Tickets:
For all of our European flights you will be issued an itinerary only. E-tickets are arranged with the airline and a boarding pass will be issued at check-in on receipt of your itinerary. Where it is not possible to issue an e-ticket for late bookings, Skiworld reserve the right to charge a ticket on departure fee to cover the additional cost.

Baggage Allowance and skis or boards on charter flights: As this information may change, it is important you check your final information.

On our European charter flights, your baggage should comprise 1 suitcase or bag, weighing no more than 20kg in total and 1 piece of hand luggage weighing no more than 5kg. Any additional bag will be charged for even if the combined weight is under 20kg.

Skis and snowboards may also be carried if booked and paid for in advance. Space for ski/board bags on flights is limited so please book as early as you can as places are subject to availability. In line with all other major winter sports operators, we ask that you register your skis/boards with us at the time of booking. The cpst varies depending on the airline you are flying with, but starts at a cost of £40 per board or set of skis. If you do not pre-book, there will be a £50 per board or set of skis charge at the airport and we cannot guarantee that your equipment will be accepted.

These items also have weight restrictions. As these are subject to change please check your final information. Ski and Snowboard bags must contain 1 set of skis or 1 snowboard only and boot bags contain ski or snowboarding boots only (in case of delay or the necessity of offloading this equipment).

Please note that snowboard bags as well as ski bags count as oversized sporting equipment and must be paid for as board carriage, regardless of whether this is your only item of checked baggage.

Should your skis or board which have been pre-booked fail to travel on your flight, we will arrange for them to be forwarded to your resort at no extra charge.

IMPORTANT: It is increasingly the case that airlines are insisting that ski or snowboard boots or helmets can no longer be carried on as hand luggage and must be checked in as hold luggage.

What are scheduled flights?

Although scheduled airlines have guaranteed departure and arrival slots, delays can occur due to bad weather conditions or technical faults. In the case of substantial delays, most airlines will make provision for your wellbeing. In all instances, airline staff on the ground are best placed to address any problems and they therefore should be your first point of call. If you need advice or assistance, please call our duty phone (details on your itinerary).

If flight schedules should change after your documents are issued a new itinerary will be sent. The ticket will remain valid and will be updated by the check-in staff at the airport.

Please note: most tickets are non-changeable and non-refundable. If you cancel or amend your booking once tickets are issued, the appropriate amendment fee or cancellation fee will apply.

Tickets and Names:
All of our tickets are now issued as electronic tickets or ‘E-tickets’. Guests issued with an E-ticket will not receive a paper ticket but will receive an itinerary with their flight locator number.

Many forms of transport such as scheduled flights require that full names and dates of birth are supplied at the time of booking. They also have restrictions on changing names, dates etc. before and after tickets are issued. Should you request a change we may have to pass on any cost charged by the carrier which may involve repurchasing a new ticket at a higher cost. It is therefore important that names and dates of birth are supplied to us in writing at the time of booking.

If your flight has been booked with a no-frills carrier such as Easyjet, a further charge may be incurred. This will vary depending on the time the change is made. They make a minimum charge of £35 per sector plus the difference in airfare between when the booking was made and when it is being changed.

Online Check-In:
All of our transatlantic scheduled services and many European scheduled services provide online check-in via their own websites. This enables you to bypass the queues at the airport, pre-reserve your seats and print out your boarding pass. Once at the airport you can drop your bags to be tagged and proceed straight to security.To check-in online you will need the airline locator reference number, which will be on your itinerary and names of the guests flying, their dates of birth, nationality and passport details.

Online check-in generally opens 24 hours before departure and closes 2 hours before. Some scheduled services open their online check-in services much earlier – please ask one of our team. We highly recommend that you check-in online in order to confirm the details of your flights such as departure terminal and scheduled times.

Some no-frills carriers require you to check in and print off a boarding pass and will make a charge at the airport should you fail to do this. Please check your final information.

Hand Luggage:
We strongly urge all guests to restrict hand luggage to an absolute minimum required to complete their journey. For the latest advice regarding hand baggage restrictions, please check your final information.

Handling staff may ask you to check-in items of hand baggage and we would therefore ask you to remove essential items so this can be done with minimum inconvenience. We would also advise that you allow extra time than usual for check-in in case of any unforeseen delays due to security measures.

Baggage allowance and skis and boards on European scheduled flights:
With carriers such as Easyjet, your pre-paid allowance is 1 item of checked baggage weighing no more than 20kgs plus 1 piece of hand luggage no bigger than 50 x 40 x 20cm including wheels, which must fit comfortably into Easyjet’s baggage gauge. This is subject to change so please check or final information or call one of our ski specialists.

Do I get transfers?

Your itinerary will give full details of your transfer arrangements.

In some cases (tailor-made, short breaks and North American holidays) we may use scheduled transfer companies with set departure times. We always try and book you on a transfer as close as practicably possible to your arrival time although this is always subject to availability. This may mean a wait after your flight has arrived for the next scheduled transfer. At the beginning and the end of the season, there may be a longer wait for your transfer as our suppliers may reduce their services.

We also offer private transfers to most of our resorts – please enquire at the time of booking. These will be at a supplement and will of course be subject to availability. Generally the more people in your group the better value these are.

In these instances there may not be a member of the Skiworld team to meet you but your transfer company will be expecting you and in some cases meet you in arrivals with a name board. If your flight is delayed it is important to let a member of the Skiworld team or your transfer company know (details on your itinerary) so they can make alternative arrangements for your journey to resort.

European transfers:
We have provided approximate transfer times to your resort in this brochure and on the website. Please bear in mind that these are approximate as they cannot take into account prevailing weather, traffic conditions or the location and accessibility of your accommodation. This is especially true at peak dates such as New Year or February half term when other nationalities are also on holiday and therefore roads can be busy. Skiworld reserve the right to adjust the time of departure dependent on current and predicted conditions as well as local authority advice. This may mean a stop en route to the airport after the predicted areas of congestion.

It is also important to remember that in some cases we stop transfer coaches for a break or to change driver – this is more likely if flights or road journeys have been delayed. In order to keep prices low we sometimes need to combine transfers to and from resorts or you may need to change coaches at a transfer hub. Whilst we aim to keep waiting times as short as possible and minimise journey times, this may mean your waiting time is longer. Please also note that you may not always be accompanied by a Skiworld Representative. WCs on coaches: Please bear in mind that the cold weather may affect the WC on your coach despite our or our drivers’ best efforts, these may remain unavailable for your journey.

Children on coaches: coach companies are unable to provide child seats or booster seats. Should you wish your child to travel with one of these we advise you to bring your own although please bear in mind there is no guarantee it will fit the coach you are on. Infants under 2 years old are not allocated a seat on our coaches.

North American Transfers:
Due to the flexible nature of holidays to North America with multiple arrival days we cannot always have a Resort Representative or Manager at the airport for your arrival. Some transfers are organised from resort with local scheduled taxi and private coach companies who will have been given your flight arrival details. They will be expecting you. Full details of the arrangements of your holiday will be on your final information.

What are the different transfer types? (Europe)

Skiworld shared transfers
Skiworld shared transfers usually serve Skiworld’s own flights and you will be travelling with other Skiworld guests. So as to keep resort drop-offs and pick-ups to a minimum, there may be a change of coach en route. Guests will be met by a member of the Skiworld team at the arrival/departure airport or in resort. A member of the Skiworld team will be in contact in relation to the time and pick-up point for the return transfer.

Shared transfers
Shared transfers may be shared with skiers not travelling with Skiworld. Guests will either be met by a representative of the transfer company at the airport (look out for your name on a board at arrivals) or you will be directed to go to their desk at the arrival airport. If this is the case, details of who they are and where their desk is located will be on your itinerary along with your booking reference with them. There are likely to be drop-offs and pick-ups for the other guests on the transfer. Either the transfer company or a member of the Skiworld team will be in contact with respect to departure times and pick-up locations for the return transfer.

Private transfers
Guests who have booked a private transfer will have the transfer to themselves and their party, and will be the only drop-off and pick-up points on the transfers. Guests on private transfers will either be met by a representative of the transfer company at the airport (look out for your name on a board at arrivals) or will need to go to their desk at the arrival airport. If this is the case details of who they are and where their desk is located will be on your itinerary along with your booking reference with them. Either the transfer company or a member of the Skiworld team will be in contact with respect to departure times and pick-up details for the return transfer.

What are the different transfer types? (USA and Canada)

Shared transfers
Shared transfers may be shared with skiers not travelling with Skiworld. Guests will either be met by a representative of the transfer company at the airport (look out for your name on a board at arrivals) or you will be directed to go to their desk at the arrival airport. If this is the case, details of who they are and where their desk is located will be on your itinerary along with your booking reference with them. There are likely to be drop-offs and pick-ups for the other guests on the transfer. Either the transfer company or a member of the Skiworld team will be in contact with respect to departure times and pick-up locations for the return transfer.

Private transfers
Guests who have booked a private transfer will have the transfer to themselves and their party, and will be the only drop-off and pick-up points on the transfers. Guests on private transfers will either be met by a representative of the transfer company at the airport (look out for your name on a board at arrivals) or will need to go to their desk at the arrival airport. If this is the case details of who they are and where their desk is located will be on your itinerary along with your booking reference with them. Either the transfer company or a member of the Skiworld team will be in contact with respect to departure times and pick-up details for the return transfer.

How do the return transfers from resort to the airport work?

For those on Skiworld transfers, you will receive you departure information by text and email on Thursday night before departure. For check in and out times please see specific property information below. For those on shared or private transfers your transfer company will be in contact to confirm the time and location.

Please bear in mind that when transfer times are calculated they take into account that traffic may be heavy (on Saturdays in particular, or rush hours if going in or near cities), they are based on advice from transport authorities, roadworks and weather forecasts. Roads out of ski resorts and off the mountains are often bottle necks as they pass through tunnels or over bridges and are on smaller roads before they reach motorways. At peak times of the season, if your booked transport to the UK is missed, alternatives may be fully booked. So it is always best to ensure arrival in plenty of time for your return transport.

Anything else I should know?

Flight Reconfirmation:
Your outbound flight (and any onward same day connecting service) is automatically reconfirmed for you. Although most airlines now have a policy that states that reconfirmation of return flights is no longer necessary, we recommend that you check online to see if there have been any schedule changes to your service. Skiworld cannot be held responsible for any missed departures on a return journey due to flight schedule changes when guests are on a self-drive holiday.

Connections:
For flights to the US and Canada the connection times are booked in accordance with the airline’s recommended connection time depending on the airport through which you are transiting and the arrival and departure terminals. You must clear security at your first point of call in the US or Canada from the UK.

If you miss your connecting flight for any reason such as a delayed flight or increased security, the airline is responsible for arranging your onward travel to your final destination.

Conditions of carriage:
When you travel by air, water or on land, the relevant carriers Conditions of Carriage will apply to your journey. These will be incorporated into our contract with you. Your compensation in respect of death, injury, delay to travel and loss, damage and delay to luggage may be limited by these conventions (such as the Montreal Convention for travel by air and the Athens convention for travel by seas). Details of limits of liability and these conventions are on our website. In addition, copies of all such terms are available on request from us.

Personal property:
Guests are responsible at all times for their own personal documents, for their baggage, belongings and ski equipment whether hired or not. It is the responsibility of the owner to ensure that their property is taken from the point of arrival on to the transfer vehicle, from vehicle to vehicle at a transfer hub, and from the transfer vehicle to the accommodation and vice versa on departure.

Making your own travel arrangements:
If you are making your own travel arrangements and are staying in any of our European chalets you should arrive on the same day as our flight programme. If you are making your own travel arrangements and staying in one of our North American chalets or European self-catering apartments you must arrive on the day stated on your itinerary. No reductions can be given if you fail to arrive on the stated day. Please advise us of your estimated time of arrival.

What about train services?

The availability of seats on our train services is limited. Bookings at the advertised supplements are on a first come first served basis. Once our allocation has been filled, we will inform you of this. We will be pleased to make a booking on your behalf for the train service required (subject to availability) but we cannot guarantee that it will be at the advertised supplement.

Groups:
We will make every effort to seat groups together, however, with the Eurostar booking system it is not possible to guarantee this. Seating may be allocated in different carriages and different areas of the carriage. This is beyond our control. Seat allocations will be confirmed on your tickets.

Eurostar services:
All Eurostar services depart from St Pancras. Please note for guests’ comfort all services are non-smoking. Eurostar direct services stop at Ashford International but do not stop at Ebbsfleet International. Standard Premier seats are available on request and the supplement will be confirmed at the time of booking.

When travelling on the overnight service, departure from resort will be in the afternoon and guests will usually have time for a meal in Bourg St Maurice or Moutiers before the train departs later that evening. This is to ensure that regardless of weather and traffic conditions, guests reach their departure point in good time. If this train service is missed due to circumstances beyond our control, it is too late for guests to secure alternative means of transport to the UK that night.

Carriage of skis/snowboards on trains:
On Eurostar one set of skis or one snowboard per person is carried free.

How do the Eurostar tickets work?

Eurstar travellers will be provided with a PNR number on their itineraries. You can log on to the Eurostar website to change seats, find baggage allowances and either print your ticket or download the Eurostar app. When booking you can request seats, if and when these details become available we will contact you and the costs to switch (if applicable). Please note this does not guarantee availability for your requested seats.

What about car hire?

Conditions of car rental state the nominated driver must be at least 21 years old (there is a supplement payable locally for drivers under 25) with a valid full British Drivers License (an international drivers license is not required). A major credit card is needed as a deposit when you collect your vehicle.

Upgrades and Changes:
In the case of our holidays to North America, if you have not taken advantage of our preferential prepaid rates to secure the upgraded vehicle size of your choice, you will be offered the opportunity to do so locally (subject to availability). Please note that any upgrades or changes to car-hire packages which are negotiated locally will be subject to additional sales taxes (approx. 30%) all of which must be paid for locally. Please note that Skiworld are not responsible for any extra charges incurred.

Car Hire Vouchers:
If you have pre-booked car hire you must take your voucher with you as this is form of payment. Please treat this voucher as you would cash. If you cannot present a voucher at the car hire desk you will be required to pay for the hire car locally. No refunds will be given on unused vouchers.

Car Hire Prices:
Car hire is based on 4 people sharing unless otherwise stated. Supplements may apply when booking car hire with less than 4 passengers. Please also note that children do not count towards occupancy when hiring a car. All our quoted car hire prices include ‘Fully Inclusive’ cover (see below)

Fully Inclusive:
Collision Damage Waiver (CDW), State taxes/airport fees, personal accident insurance, $1,000,000 third party liability coverage, facility usage fee, ski rack, 1 named driver.

Alamo Gold:
We strongly recommend Alamo Gold which in addition to the above also includes up to 2 additional drivers and a tank of petrol

Caution Deposits:
A credit card security deposit is required when the car is collected in the name of the lead driver. The car hire company may obtain an authorisation against the card at this time of approximately $500 per week / $100 per day. Please make sure that you have a valid credit card with you.

Luggage:
We have indicated the approximate sizes of the cars available in North America on our website. The size of car you have booked will be detailed on your invoice. Please bear in mind that luggage space is limited and therefore pack with this in mind.

Your Licence:
You must be over 21 years of age to drive a hire car in North America. Drivers under 25 years of age will be charged a supplement locally. For driving in Canada or the States you do not need an International Driving Permit (IDP), as a full British Licence is accepted.

Driving:
Familiarise yourself with the route and any unusual elements of their highway code, e.g. right turns on a red light. All Alamo cars are automatic unless otherwise specified. Alamo offers a 24-hour roadside assistance on all of their rentals. Make sure you have been provided with all the relevant contact numbers and information from them before starting your journey. You will find driving directions and car hire vouchers enclosed with your travel documents. All car size upgrades and insurance packages must be pre-booked with Skiworld to secure the best rates. You will be required to leave a credit card imprint as a deposit when you collect your vehicle.


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Baggage

What should I know about baggage?

Baggage allowances vary according to the type of flight (charter, scheduled and no-frills) and indeed the carrier. Please check our website and/or your final information for the latest details. The information here is a guideline only. If the baggage allowance on any flight is exceeded there may be a charge for the excess or it may not be possible to load it on to the flight. If you intend on taking skis or a board, it is important to discuss this at the time of booking as you may have to book and pay for these on most flights including scheduled flights. Space is limited and on a first come first served basis. Please note that we have no liability for baggage whilst in the care of the airline. This is the responsibility of the airline and it is important that you check to make sure the terms of your insurance policy cover you adequately.

Airline Hand Luggage Hold Luggage Small Underseat Item Ski Carriage Weight Infant Allowance Infant Equipment Can weight allowance be shared Can hold luggage be split Where do ski boots go Ski bag instead of hold bag Extra weight Extra bags Extra Legroom Seat Selection Can we get more ski carriage
Jet2 10kg 22kg Yes 22kg None Pushchair +/ Car seat +/ travel cot allowed in hold for free - total weight must not exceed 10kg (pushchairs can be taken to the plane) Yes as long as none over 32kg No Hand or hold luggage, as long as not a separate bag No £12 per kg at airport Yes - when check-in online Yes - when check-in online Yes - when check-in online Yes - when check-in online - £70
BA Schedule (Europe) 23kg 23kg Yes 23kg - add during online check-in (price dependent on flight route and luggage size) 23kg + 23kg hand luggage, no underseat item 2 items free from collapsible pushchair, car seat, travel cot, baby back carrier No No Hand or hold luggage, as long as not a separate bag Yes £65 per bag per way?? max 32kg Yes - when check-in online £60 per bag each way?? (£75 at the airport) Yes - when check-in online Yes - when check-in online All ski carriage added when check-in online
BA Charter 23kg 23kg Yes 23kg No hold luggage, hand luggage 5kg Buggy and car seat, can be taken to aircraft door Yes as long as none over 32kg No Hand or hold luggage, as long as not a separate bag No No Yes Via special requests Via special requests No
Titan 5kg 20kg No 18kg 10kg hold (price dependent on flight route and luggage size) Collapsible pushchairs, car seats, and travel cots free of charge on our flights as hold luggage. Must be placed in hold (can be taken to aircraft door) Yes as long as none over 32kg No No No No No No No
Easyjet 23kg Yes 20kg No hold luggage, hand luggage - change bag 45x36x20 2 items free from collapsible pushchair, car seat, travel cot, baby back carrier Yes as long as none over 32kg No Hand or hold luggage, as long as not a separate bag No £12 per kg at the airport per flight Yes - £48 at the airport per flight (23kg bag) Yes - when check-in online Yes - when check-in online Yes
Easyjet Charter Allocation Max. 45cmx36x20cm needs to go under the seat in front. Max 15Kgs. Large cabin bags can be added/paid for online. 23kg Yes 20kg No hold luggage, hand luggage - change bag 45x36x20 2 items free from collapsible pushchair, car seat, travel cot, baby back carrier Yes as long as none over 32kg No Hand or hold luggage, as long as not a separate bag No £12 per kg at the airport per flight (or £15 per 3Kgs if pre-booked online) Yes - £48 at the airport per flight (23kg bag) Yes – as soon as pax have pnr (can buy seats before checking in 30 days prior) Yes – as soon as pax have pnr (can buy seats before checking in 30 days prior). If seats not pre-booked, they will be auto-allocated at check-in. Yes – can add as soon as pax have pnr (can add before checking in online 30 days prior)
Ryanair One personal item, 40x25x20 cm, free of charge. 'Priority & 2 Cabin Bags' or 'Plus' customers may also bring on board a larger item measuring no more than 55x40x20 cm and weighing 10 kg or under. 20Kg All fares include one small personal bag which can be brought on board, such as a handbag or laptop bag (40x20x25cm), which must fit under the seat in front. 20Kg 2 items of baby equipment free of charge per child. There is no cabin bag allowance for an infant (aged 8 days to 23 months). However, a baby bag of up to 5kg (dimensions: 45x35x20cms), is allowed free of charge, for babies travelling on an adult's lap. 2 items of carry-on baby equipment for free. This can include a pushchair/buggy, car seat, booster seat or travel cot. These will need to be tagged at the check-in desk or at the boarding gate. Pushchair/buggy can be used until the steps of the aircraft. Yes. Bag pooling is allowed between passengers with check-in bags on the same flight reservation. This means that if you have 2 20kg Check-in Bags (40kg total) on your booking, one of those bags could weigh 15kg while the other weighs 25kg. However, no bag can weigh more than 32kg. Passengers are allowed to carry any sports equipment onboard as long as it fits within the cabin bag allowance. For sports equipment that exceeds our cabin baggage dimensions, passengers can opt to pay an extra seat fare for it or it can be booked as hold bag. Sporting equipment, such as snowboards, skis, may be checked into the hold in addition to other checked baggage, as long as each item does not exceed 20 kg. Baggage allowance on 20kg bags can be increased at check-in online. Passengers can add up to 3kg in excess to each 20kg Check-in Bag for a fee when checking in online, up to 2 hours before departure. The price at the airport/call centre/kiosk is €/£11 per extra kilo Each passenger can purchase up to 3 checked bags of 20 kilos. These can be purchased either when making the initial booking or can be added to a booking up to 2 hours before the scheduled flight departure time. Passengers who have not added a bag to their booking can still purchase a 20kg Check-in bag at the airport bag drop desk for €/£ 70.00 Extra legroom seats are bookable online. Row 1, 2 (D,E,F) & 16-17 €/£11-€/£33 (per flight) Fee varies depending on the route and travel dates selected. Row numbers and seat maps may vary depending on aircraft type. Ryanair offers the option to purchase reserved seats or free seats, which are assigned randomly during check-in. Passengers who choose 'random seat allocation' can check in between 24 hours and 2 hours before the flight departure time.
Air Canada Regardless of your destination, you can bring 1 standard article (55x40x23 cm) + 1 personal article (33x43x16 cm) Although no weight limit applies to carry-on baggage, your bag must be light enough that you can store it in the overhead bin unassisted. 23Kg Yes 23Kg 1 extra standard article (55x40x23 cm) Pushchair/stroller with a collapsed diameter not exceeding 25.5 cm (10 in) and a length not exceeding 92 cm (36 in) +/ Car seat or booster seat (pushchairs/strollers can be taken to the plane) Hand or hold luggage Ski or snowboard boot bag: One boot bag is permitted per passenger and will not count as a piece of checked baggage provided: It is carried along with skis or snowboard and it contains only ski/snowboard equipment such as boots, helmet and goggles Your boot bag will count as a separate piece of checked baggage if: it contains - or is designed to contain - other items, or it's not carried along with a snowboard or set of skis. If brought on board as carry-on baggage, ski and snowboard boots must be carried and remain in the boot bag at all times. The Ski bag will count as regular checked baggage - standard checked baggage fees may apply. The OVERSIZE Baggage fee will be waived. One Ski Bag + One Boot Bag will count as ONE piece of checked luggage. If the ski bag + boot bag weigh more than 50 lbs / 23 kg, the passenger will be charged a $100 OVERWEIGHT baggage fee. $100 CAD/USD per bag per way. max 32kg Yes - when check-in online $100 CAD/USD per bag each way?? Yes. Option to purchase Preferred Seats Online Yes - when booking or at check-in online Travelling between Canada and Europe On these itineraries, passengers can carry the following at no extra charge, over and above the regular baggage allowance. Skis or snowboard One boot bag containing ski/snowboard equipment such as boots, helmet, and goggles (even if you're not traveling with skis) This applies to flights operated by Air Canada*, Austrian Airlines, Brussels Airlines, Lufthansa or Swiss International Air Lines Baggage fees may apply for travel within Canada and the U.S. and all other destinations. Please refer to the General Allowance below. * When passengers purchase any fare except the Economy Basic fare Skis (including poles): One or more sets of skis carried together in the same container count as one piece of checked baggage. Skis and poles must be packed in a rigid and/or hard shell case specifically designed for shipping. If carried separately, a set of ski poles will count as one piece of checked baggage. No oversize charge applies to skis. But, any overweight charges will apply. Snowboards: One snowboard bag (with one or more snowboards) counts as one piece of checked baggage. Snowboards must be packed in a rigid and/or hard-shell case specifically designed for shipping. No oversize charge applies to snowboards. See snowboard boot bag information above. Packing instructions: Sports equipment bags and cases can’t contain clothing or other personal items. They must be used only to carry sports equipment.
United Airlines 1 carry-on bag and 1 personal item for free on most domestic and international flights. Carry-on bag (23 cm x 35 cm x 56 cm). When measuring your bag, be sure to include the handle and wheels. Personal items must fit under the seat in front of you, (22 cm x 25 cm x 43 cm). 23Kg Yes 23Kg The same amount and weight limit as the adult traveling. If exceeded the infant allowance, it becomes part of adult's baggage, and all restrictions and fees apply. One car seat and one stroller or folding wagon per child, for free. They can be checked in at the gate or ticket counter. Large or non-collapsible strollers, and non-folding wagons must be checked at the ticket counter. However, they’re also free. If passengers only bring a boot bag, it’s still considered a bag of ski or snowboard equipment. Boot bags containing anything other than ski boots or equipment are subject to standard bag and weight limits. Ski equipment checked in addition to the bag allowance will be charged as an extra bag. Passengers can fly with most sports equipment. The equipment counts toward the checked bag allowance and may be subject to fees. Space is limited. There is a charge if bags are oversized, overweight, or for extra bags. If the bag is both oversized and overweight, each charge will apply. Extra bags are accepted only if there’s space available It is possible to get extra legroom and a seat in front of the Economy sections with Economy Plus. Economy Plus is available on all United flights and most United Express flights. Is possible to upgrade to an Economy Plus seat at any time from booking to check-in. United offers a variety of ways to upgrade seat or to a premium cabin when booking online. You can bring one set of ski or snowboard equipment as a checked bag. The set must be in one bag and can include: Up to two snowboards and one snow boot bag Up to two pairs of snow skis and associated equipment, and one ski boot bag If you only bring a boot bag, it’s still considered a bag of ski or snowboard equipment. Boot bags containing anything other than ski boots or equipment are subject to standard bag and weight limits. Ski equipment checked in addition to the bag allowance will be charged as an extra bag.


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Self-Drive Ski Holidays

What are self-drive ski holidays?

Our self-drive ski holidays allow you to drive from the UK to your chosen resort in France. Our prices includes your accommodation and Eurotunnel tickets. Ferry crossing are also available on request. You'll find information on our self-drive packages and see current prices on our ski holiday self-drive packages page.

How does the Eurotunnel work?

We'll pre-book your Eurotunnel tickets for you from Folkstone to Calias. To do this you'll need to let us know your outbound and inbound dates, number of people, vehicle type and registration, as well as your preferred times. Once you arrive in Folkstone you should check-in using your passport and reference number. The check-in closes 30 minutes before departure. You will then get a lane hanger for your vehicle and your crossing time takes around 35 minutes.

How do the ferries work?

We'll pre-book your ferry tickets for you from Dover to Calias with P&O. To do this you'll need to let us know your outbound and inbound dates, number of people, vehicle type and registration, as well as your preferred times. Once you arrive in Dover you should check-in using your passport and reference number. The check-in closes 45 minutes before departure. You will then get a lane hanger for your vehicle and your crossing time takes around 90 minutes.

Do I have to travel on the Eurotunnel or Ferry on a particular day?

No, Eurotunel and Ferry crossing can be booked on any day during the week giving you the flexibility to travel to the Alps as you like. Eurotunnel and Ferry times are however fixed so please select the time and date most appropriate to your journey at the time of booking.

What vehicles are allowed?

For Eurotunnel:
All cars and vans are allowed on the Eurotunnel and can take a maximum of 9 passengers per vehicle (Children and infants count as individual passengers). If the vehicle is over 1.85m in height, high space must be reserved.
Vehicles fitted with an LPG or CNG tank cannot be accepted for transport by Eurotunnel.
If your car exceeds these limits you can request a quote for a larger vehicle from our ski gurus on 0330 102 8004.

For Ferries:
Cars must not exceed 6m in length and 1.80m in height and can take a maximum of 9 passengers per vehicle (Children and infants count as individual passengers).

If your car exceeds these limits you can request a quote for a larger vehicle from our ski gurus on 0330 102 8004.

Are Self-Drive holidays bookable online?

No, self-drive holidays are not bookable online so please speak to our ski gurus on 0330 102 8004.

Are there tolls in France?

Yes there are tolls which are payable on most French motorways. This will cost approx €80 each way from Calais to the French Alps. These can also be pre-booked through www.saneftolling.co.uk.

Will I be able to park at the resort?

Parking is available at most self-catered apartments & hotels and will be available on request. Some chalets in our programme may also have parking (limited) available on request. Alternatively all resorts have local public parking facilities which can be found directly on resort own webpages.

Do I need snowtires or chains?

In France when driving on mountain roads chains are required. It is also required to have a warning triangle and reflective jacket. Visit theaa.com for more details on driving in France.

What are the driving times from Calais to the French Alps?

These vary slightly between resorts but is approx 8-10 hours. Visit our self-drive to learn more.

When can I check-in if I'm self-driving?

If you are self-driving or making your own way to resort is is important that you advise of your arrival time and ensure that we have a telephone number for you. Please ensure that you log on to MMB where you can find information on the location of your accommodation and parking in resort.


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Data Protection and Privacy

Where can I find out more about data protection and privacy

Read our full Privacy Policy

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