Standard opening times
Weekdays | 09:00 - 18:30 |
Saturdays | 10:00 - 16:00 |
Sundays | CLOSED |
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European Chalets:
Evening meals in chalets (3 or 4 courses depending on the chalet grade with complimentary wine until coffee) will be served on 6 nights. Guests will enjoy a comprehensive continental breakfast for 7 mornings with delicious and varied hot options provided by our hosts on 5 days. On our chalet hosts’ day off, continental breakfast will be laid out and guests are free to enjoy dinner in resort.
If a standard package including flights has been booked, a Skiworld transfer (or private transfer if booked) arranged by us will drop off to, and collect guests from, resort accommodation (or as close as snow and/or local authorities will allow). We don't use scheduled bus or transfer services that pick up at a set time (resulting in substantial waits especially if flights are delayed) and drop at a bus stop in resort.
Please note that under exceptional circumstances we cannot get the transfer vehicle to the door (for example there has been very heavy snowfall and the access road is closed).
Airport/Airline taxes, Air Passenger Duty, APC for flight inclusive holidays at the amounts valid as of July 2016
Resort Host services (except in selected resorts or for tailor-made bookings)
Bed linen and towels in self-catering accommodation in North America
Bed linen where stated in European self-catering accommodation
Below are our general terms and conditions for our special offers, as well as additional terms and conditions applicable to each offer. Click on the individual offers to find out more.
As chalets are a different type of holiday, please read these pages and comprehensive information on our website carefully so that you know what to expect. skiworld.co.uk/ski-chalets
All our delicious chalet menus are freshly prepared set menus intended to be home-from-home style cooking which also incorporates local ingredients so as to give you a flavour of the country you are visiting. In all our chalets we create a dinner party atmosphere by serving the evening meal for everyone at a set time. Afternoon tea is laid out ready for when you return from the slopes and is on a first come first served basis.
Chalets:
In all our chalets with a grade of 2 to 5 our chalet board consists of breakfast (fresh bread, choice of preserves, cereals, porridge, yoghurts, fresh fruit, fruit juice and unlimited tea and coffee), PLUS a cooked option, afternoon tea and cake and a delicious three course evening menu with a selection of hand-picked silver level wines to choose from (red, white and rosé), served until coffee on 6 nights (once coffee is served, wine is no longer available).
Signature Chalets:
In our Signature chalets our standard chalet board is offered with even more extras including a coffee and tea station in your room, a cooked breakfast including daily specialities such as freshly made pancakes, plus French patisseries (or local breads, ham and cheese in Austria), champagne and canapés on arrival, apéritifs and canapés for 6 nights, a selection of hand-picked gold level wines to choose from (red, white and rose) served until coffee on 6 nights, a fresh fruit bowl throughout your stay and a four course evening menu with port to accompany the cheeseboard, after dinner chocolates and freshly made coffee.
Children:
Please advise your children’s ages at the time of booking so that we can be prepared for their arrival. If you require high tea for children, it will be organised for them every evening. This must be requested at the time of booking and please make sure it is noted on your invoice.
Dietary Requests:
Our chalet menus are set menus based on local ingredients. Therefore it is very important you discuss any dietary requirements with our team before booking. If you have a dietary request which necessitates the preparation of separate dishes outside of our normal menu provision, your booking cannot be confirmed until we have been able to confirm in writing that this is possible. This is especially the case where allergies are concerned (see below). Please also note that we are not responsible for food provided on airlines or restaurants.
Please ensure you read our dietary requests page.
If we are able to cater for your request, there will be a charge as detailed below to contribute to the cost of additional ingredients and deliveries. All such requests should be noted on your invoice. If you arrive in resort without having discussed and had noted and confirmed any special dietary requests with us, we cannot guarantee we will be able to cater for your needs. If we are able to do so, there will be a charge of €60 in resort.
Food allergies:
We cannot guarantee the complete avoidance of specific foodstuffs and therefore cannot accept any liability in the event of an allergic reaction. When you travel with us you accept that our chalet teams, whilst trained, are not always qualified professionals and despite their best efforts we cannot guarantee zero contact with specified foodstuffs. Cross-contamination cannot be ruled out, and we have no control over items of food brought in by other guests and that we cannot always be aware of precise food contents of ingredients.
It is important you discuss any requests with us before you book as a chalet holiday may not be right for you.
Dietary Request | Charges | |
Pre Booked | In resort | |
Vegetarian | None | 40 Euros in Resort |
Vegan | £29 per person per week | 75 Euros in Resort |
No fish / seafood | None | 40 Euros in Resort |
No pork | None | 40 Euros in Resort |
Fish eating vegetarian | None | 40 Euros in Resort |
Gluten free diet | £29 per person per week | 75 Euros in Resort |
Dairy free diet | £29 per person per week | 75 Euros in Resort |
Gluten & Dairy free diet | £29 per person per week | 75 Euros in Resort |
High Tea for Children | None | 40 Euros in Resort |
Airline | Hand Luggage | Hand Luggage Dimensions | Hold Luggage | Small Underseat Item | Ski Carriage Weight | Infant Allowance | Infant Equipment | Can weight allowance be shared? (e.g. 1 bag overweight and 1 underweight) | Can hold luggage be split into more than one bag? | Where do ski boots go/can they be in separate hold bag? | Ski bag instead of hold bag? | Extra weight charges | Extra Bags | Extra Legroom | Seat Selection | Can we get more ski carriage? |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Jet2 | 10kg | 56cm x 45cm x 25cm | 22kg | Yes | 22kg | No | Pushchair/Car seat/travel cot allowed in hold for free. Pushchairs can be taken to the plane - Maximum of 10kg in total | Yes as long as none over 32kg | No | Hand or hold luggage, as long as not a separate bag | No | £12 per kg at airport | Yes - when check in online | Yes - when check in online | Yes - when check in online | Yes - when check in online - £70 |
BA Schedule (Europe) | 23kg | 56cm x 45cm x 25cm | 23kg (90cm x 75cm x 43cm) | Yes | 23kg (190cm x 75cm x 65cm) | Extra bag for infant as part of adult's 23kg allowance | 2 items free from collapsible pushchair, car seat, travel cot, baby back carrier | No | No | Hand or hold luggage, as long as not a separate bag | Yes | £65 per overweight bag | They must add when then check in online. Price at time of booking | Yes - when check in online | Yes - when check in online | All ski carriage added when check in online |
BA Charter | 23kg | 56cm x 45cm x 25cm | 23kg (90cm x 75cm x 43cm) | Yes | 23kg - they must add when then check in online. Price at time of booking | Extra bag for infant as part of adult's 23kg allowance | Buggy and car seat, can be taken to aircraft door | Yes as long as none over 32kg | No | Hand or hold luggage, as long as not a separate bag | No | £65 per overweight bag | They must add when then check in online. Price at time of booking | Can prebook up until the Tuesday before departure | Can prebook up until the Tuesday before departure | No - They have to add an extra bag |
Titan | 5kg | 56cm x 45cm x 25cm | 20kg | No | 18kg | 10kg hold | Collapsible pushchairs, car seats, and travel cots free of charge on our flights as hold luggage. Must be placed in hold (can be taken to aircraft door) | Yes as long as none over 32kg | No | Hand or hold luggage, as long as not a separate bag | No | Subject to availability at check in | Subject to availability at check in | Allocated at check in | Allocated at check in | Subject to availability at check in |
Easyjet | Unlimited Weight | 15kg (45cm x 36cm x 20cm) (under seat in front of you). Can pay more for large cabin bag online | 23kg | Yes | 20kg | No hold luggage, hand luggage - change bag 45x36x20 | 2 items free from collapsible pushchair, car seat, travel cot, baby back carrier | Yes as long as none over 32kg | No | Hand or hold luggage, as long as not a separate bag | No | Yes add at check in - price variable | Yes add at check in - price variable | Yes - when check in online | Yes - when check in online | Yes |
Easyjet Charter Allocation | Unlimited Weight | 15kg (45cm x 36cm x 20cm) (under seat in front of you). Can pay more for large cabin bag online | 23kg | Yes | 20kg | No hold luggage, hand luggage - change bag 45cm x 36cm x 20cm | 2 items free from collapsible pushchair, car seat, travel cot, baby back carrier | Yes as long as none over 32kg | No | Hand or hold luggage, as long as not a separate bag | No | Yes add at check in - price variable | Yes add at check in - price variable | Yes 14 days before departure | Yes 14 days before departure | Yes 14 days before departure |
Wizzair | 10kg | 40cm x 30cm x 20cm (must fit under seat in front) | 20kg | Yes | 32kg | No | Can take pushchair as part of luggage allowance | No | No | Hand or hold luggage, as long as not more than 10kg and the bag must fit in the seat in front of you | No | Yes add at check in - price variable | Yes add at check in - price variable | Yes add at check in - price variable | Yes add at check in - price variable | Yes add at check in - price variable |
Ryanair | Unlimited Weight | 40cm x 20cm x 25cm (under seat in front of you). Can pay more for large cabin bag online | 20kg | Yes | 20kg | Baby cabin bag of 5kg (45cm x 35cm x 20cm) | Pushchair, car seat, booster seat, or travel cot: One item can be checked in for free | Yes as long as none over 32kg | Yes | Hand or hold luggage, as long as not more than 10kg and the bag must fit in the seat in front of you | No | Yes add at check in - price variable | Yes add at check in - price variable | Yes add at check in - price variable | Yes add at check in - price variable | Yes add at check in - price variable |