Although scheduled airlines have guaranteed departure and arrival slots, delays can occur due to bad weather conditions or technical faults. In the case of substantial delays, most airlines will make provision for your wellbeing. In all instances, airline staff on the ground are best placed to address any problems and they therefore should be your first point of call. If you need advice or assistance, please call our duty phone (details on your itinerary).
If flight schedules should change after your documents are issued a new itinerary will be sent. The ticket will remain valid and will be updated by the check-in staff at the airport.
Please note: most tickets are non-changeable and non-refundable. If you cancel or amend your booking once tickets are issued, the appropriate amendment fee or cancellation fee will apply.
Tickets and Names:
All of our tickets are now issued as electronic tickets or ‘E-tickets’. Guests issued with an E-ticket will not receive a paper ticket but will receive an itinerary with their flight locator number.
Many forms of transport such as scheduled flights require that full names and dates of birth are supplied at the time of booking. They also have restrictions on changing names, dates etc. before and after tickets are issued. Should you request a change we may have to pass on any cost charged by the carrier which may involve repurchasing a new ticket at a higher cost. It is therefore important that names and dates of birth are supplied to us in writing at the time of booking.
If your flight has been booked with a no-frills carrier such as Easyjet, a further charge may be incurred. This will vary depending on the time the change is made. They make a minimum charge of £35 per sector plus the difference in airfare between when the booking was made and when it is being changed.
All of our transatlantic scheduled services and many European scheduled services provide online check-in via their own websites. This enables you to bypass the queues at the airport, pre-reserve your seats and print out your boarding pass. Once at the airport you can drop your bags to be tagged and proceed straight to security.To check-in online you will need the airline locator reference number, which will be on your itinerary and names of the guests flying, their dates of birth, nationality and passport details.
Online check-in generally opens 24 hours before departure and closes 2 hours before. Some scheduled services open their online check-in services much earlier – please ask one of our team. We highly recommend that you check-in online in order to confirm the details of your flights such as departure terminal and scheduled times.
Some no-frills carriers require you to check in and print off a boarding pass and will make a charge at the airport should you fail to do this. Please check your final information.
We strongly urge all guests to restrict hand luggage to an absolute minimum required to complete their journey. For the latest advice regarding hand baggage restrictions, please check your final information.
Handling staff may ask you to check-in items of hand baggage and we would therefore ask you to remove essential items so this can be done with minimum inconvenience. We would also advise that you allow extra time than usual for check-in in case of any unforeseen delays due to security measures.
Baggage allowance and skis and boards on European scheduled flights:
With carriers such as Easyjet, your pre-paid allowance is 1 item of checked baggage weighing no more than 20kgs plus 1 piece of hand luggage no bigger than 50 x 40 x 20cm including wheels, which must fit comfortably into Easyjet’s baggage gauge. This is subject to change so please check or final information or call one of our ski specialists.