*** Christmas Ski Apartments from Only £397 ***

Holiday Information - All Your Travel Info

All Your Travel Information

Your Holiday

What's included in my holiday?

  • Return travel and transfers if confirmed on your invoice
  • Flight baggage allowance as detailed on your itinerary
  • Accommodation and meals as detailed on your invoice:

European Chalets:
Evening meals in chalets (3 or 4 courses depending on the chalet grade with complimentary wine until coffee) will be served on 6 nights. Guests will enjoy a comprehensive continental breakfast for 7 mornings with delicious and varied hot options provided by our hosts on 6 days. On our chalet hosts’ day off, continental breakfast will be laid out and guests are free to enjoy dinner in resort.

Lodges:
*Chalet board in our lodges includes continental breakfast on 7 days, with cooked breakfast options on 6 days, afternoon tea and cake on 5 days, and 4 course evening meals with a choice of dishes followed by coffee for 6 nights out of 7.

Airport/Airline taxes, Air Passenger Duty, APC for flight inclusive holidays at the amounts valid as of July 2016
Resort Host services (except in selected resorts or for tailor-made bookings)
Bed linen and towels in self-catering accommodation in North America
Bed linen where stated in European self-catering accommodation

What's not included?

  • Meals out on chalet/ski lodge staff night(s) off
  • Wine in lodges
  • Travel to/from your UK departure point
  • UK airport car parking/parking in resort
  • Excess luggage charges. The carriage of excess baggage cannot be guaranteed
  • Flight or travel supplements where applicable
  • Lift pass/ski school/ski hire unless stated on your invoice
  • Carriage of skis/snowboards on charter or no-frills flights unless stated on your invoice. (See travel information)
  • Carriage of skis/snowboards on scheduled flights to North America unless stated on your invoice
  • Tolls or national park entry fees or fuel for hired cars. NB Park entrance fees for Banff and Lake Louise are approx. CAN $150 per car per holiday
  • In-flight catering on some short haul flights
  • Meals and accommodation en route (except where specified)
  • Meals additional to those specified on your invoice
  • Accommodation deposits (see self-catering information)
  • Christmas or New Year meals in hotels, condominiums or apartments unless detailed on your invoice
  • Late booking fee (depending on when you book)
  • Ski racks and child seats for hire cars unless stated on your invoice
  • In self-catering apartments in Europe, bed linen, towels and cleaning, unless stated otherwise. Local expenses such as the hire of TVs and end of stay cleaning for some self-catering accommodation
  • Insurance for a winter sports holiday (which you must have)
  • Porterage
  • Locally collected taxes (arrival/departure taxes and taxe de sejour or kurtaxe)
  • Administration charges for changes to bookings

What changes are you making to your payments?

Whilst we will still be allowing payments by credit and debit cards for deposits, we will not be taking these for full payments and final balances (except for late bookings).

We will contact you when the time comes to pay any outstanding balance on your holiday, in the meantime please take some time to familiarise yourself with our updated payment procedures below.

  • No credit card charges on deposit payment
  • Simple balance payment options by bank transfer or cheque
  • Full protection, no matter how you pay. Your holiday is fully protected through ABTA and CAA

How do I pay for my Skiworld holiday?

Deposits can be paid using the following methods:

  • Bank transfer to Skiworld sort code: 20-36-08, account number: 20600504. Please be sure to quote your Skiworld booking reference number on your transfer
  • Cheque. Please make cheques payable to Skiworld Ltd and write your Skiworld booking reference on the back of the cheque
  • Credit or debit card. Please note we do not accept AMEX

  • Final balances or full payments (when bookings are made within 10 weeks of departure), can be paid by bank transfer or cheque. Please note we do not accept payments by debit or credit card for final balances or full payments up to 5 weeks before departure.

If other tour operators are accepting credit cards, why shouldn’t I book with them?

You are still able to pay your full balance by credit card if you book within 5 weeks of departure. Furthermore our deposit payments will be accepted by credit and debit card. By adjusting our payment processes, we will be able to give the same savings that we have always been able to offer whilst ensuring that we adhere to the new legislation, all without introducing a booking fee.

I prefer to pay by credit card so that I can get protection under Section 75 of the Consumer Credit Act. Does this mean I won’t be able to get the same protections if I pay by bank transfer?

No - All of our holidays are financially protected by either our ABTA bonding or our supplier’s ATOL. If the cost of the holiday is over £100.00 and less than £30,000, it is not necessary to pay for the whole holiday on your credit card, just part of it (even a small fraction) can qualify for protection under Section 75 of the Consumer Credit Act. At the point of sale, you will have the opportunity to make payment with your credit card for either a deposit or for the full balance if it’s a late booking.

What are the in-resort services?

Our Resort Managers are highly experienced people with excellent customer service skills. They are the team leaders who ensure that every aspect of your ski holiday exceeds your expectations.
  • Our Chalet Chefs, Head Chalet Hosts, Chalet Hosts and Ski Lodge Chefs follow our comprehensive training programme and in addition, complete Health and Hygiene certified training. They are selected for their culinary skills and their friendly, helpful personalities and professional attitudes.

Late bookings and special offers

Below are our general terms and conditions for our special offers, as well as additional terms and conditions applicable to each offer. Click on the individual offers to find out more.

General Terms and Conditions regarding special offers

  1. All holidays and offers are subject to availability and are on a first come first served basis. Our online booking system will display live availability.
  2. Prices and offers are subject to change and may increase, decrease or be withdrawn. Our online booking system will display the most up to date prices and offers. Prices on property pages and in results summaries on the website will be updated once a day.
  3. All offers have an end date and these are displayed on the pertinent offer page of the website, or within the specific offer terms and conditions. Offers cannot be applied retrospectively and cannot be added to bookings made after the end date of the offer.
  4. All prices for holidays subject to discounts and offers include return flights and shared coach transfers unless otherwise stated. Regional flights are subject to availability and on a first come first served basis.
  5. Offers and prices for all accommodation types are based on the full occupancy of rooms e.g. 2 people in a twin room or apartments e.g. 4 people in a 4 person apartment. If the room/apartment is under-occupied, a supplement will be charged.
  6. Please note that where ‘from’ prices are displayed, discounts and offers will have been taken into consideration in the calculation of these prices.
  7. The discount applied to holidays has been arrived at in part by Skiworld absorbing the cost of several elements including Airport Passenger Duty for adults and children.
  8. We reserve the right to remove as well as change the discounts on offer and as well as the prices of holidays.
  9. The holidays forming part of any offer, special promotion (such as the January Sale) or discount cannot be combined with any other discount such as (but not limited to) a loyalty discount or friends/family discount, child discount etc unless otherwise stated on the pertinent web page or the offer specific details below.
  10. Child (2-11 years) discounts of any kind do not apply to any holidays already the subject of an offer, promotion or discount unless stated on the specific offer page(s).
  11. No options can be held holidays enjoying an offer, promotion, discount or which are part of a special promotion.
  12. Offers apply to package holidays i.e. holidays which include Skiworld flights and transfers and catered chalet accommodation run by Skiworld.

Late Deals and Flash Sales

  1. Applies to all offers label as ‘Late Deals’ or ‘Flash Sale’.
  2. All prices are subject to availability and prices may increase or decrease at any time.
  3. No options may be held on accommodation on the late deals list or flash sales.
  4. All prices include return transfers.
  5. Child discounts do not apply (this includes half price child discounts).
  6. Group discounts/free places do not apply.
  7. Full names and addresses are required in order to confirm bookings.
  8. Room supplements and reductions are already included in the catered chalet prices displayed.
  9. Prices are based on the full occupancy of rooms e.g. 2 people in a twin room. If the room is under-occupied, a supplement will be charged.
  10. Discounts may be removed at any time at Skiworld’s discretion and all flash sales and late deals are subject to availability.
  11. Can be combined with Ski-All-In. Cannot be combined with any other offers, promotions or discounts (such as but not limited to loyalty discount or friends/family discount).

Ski-All-In 19/20

  1. Start Date - 01/02/19
  2. End Date - 31/12/19
  3. Ski-all-in offers include the cheapest flights and rooms available, a 6 day local area lift pass and 6 day silver ski and boot/board and boot hire unless stated otherwise. Upgrades of these items may be available, in which case a supplement will be payable. All components of the package must be taken for the Ski-All-In discount to apply.
  4. This offer cannot be combined with any other offers, discounts and promotions unless stated on the specific offer page of the website.
  5. All items included in Ski-All-In deals will be outlined on your invoice individually. If items are not listed then they are not included.
  6. Ski pack items (lift passes, ski hire, etc.) on a Ski-All-In deal may be changed after booking, however admin charges may apply. Prices on changes are always calculated using the current prices which may have changed since time of booking.
  7. Discounts for Ski-All-In deals are arrived at by discounting all parts of the holiday (flights, transfers and accommodation), the lift passes and the ski hire. This discount is then shown as a total figure on your invoice. Removing elements of the ski-all-in deal will result in the discount being reduced or removed.
  8. Refunds are not available for un-used elements of ski-all-in deals.
  9. Ski-all-in is only available on selected European chalets, lodges and apartments where prices are listed on the property pages.
The promotions below have now ended for the 2019/20 season.

Free Xmas Dinner

  1. Start Date – 16/08/19
  2. End Date – 30/09/19
  3. Xmas dinner is provided by our partners Huski – more details can be found here https://hu.ski/
  4. Free Xmas dinner cannot be exchanged for cash or vouchers.
  5. Xmas dinner is a set menu as outlined on the promotion page – individual items cannot be exchanged.
  6. Clients are responsible for the cooking of the Xmas dinner.
  7. Refunds are un-available for un-used elements of the Xmas dinner.
  8. A vegetarian option is available – customers must state their dietary requirements during the booking process.
  9. Deliver dates will be confirmed with Huski prior to departure – it is the customers responsibility to make sure they are available for their confirmed delivery time.
  10. This offer cannot be combined with any other offers, discounts and promotions unless stated on the specific offer page of the website.

Group Discounts 19/20

  1. Start Date – 01/02/19
  2. End Date – 30/11/19
  3. Applies to all 7 night European Catered Chalet and Lodge Holidays departing between 30/11/19 to 30/04/20
  4. Group discounts are per person reductions applied to all adults and children (2-11 years) with the exception of those children already enjoying half price places.
  5. For groups of 6-16 passengers - To qualify for our Group Discount the combined number of adults and children must reach minimum capacity of the chalet (filling all rooms). e.g. in a chalet that sleeps 8 - 10 people, 8 people must be booked and staying in the chalet in order for a Group Discount to apply. Empty beds do not count towards the number of adults and children e.g. if you are taking a whole chalet which sleeps a minimum of 10 people and there are any empty bed charges and not a minimum of 10 people travelling and staying in the chalet, the Group Discount will not apply.
  6. For group of 17+ passengers – To qualify for our Group Discount the combined number of adults and children must reach a minimum of 17 passengers.
  7. Infants do not count towards the total number of passenger or receive a Group Discount.
  8. Offer only valid at time of booking and passenger numbers are calculated then. A Group Discount cannot be added to an existing booking when passenger numbers are changed.
  9. Group Discounts only apply to Skiworld fully catered chalets.
  10. Group Discounts are not applicable to self-catered chalets.
  11. Group Discounts can be combined with Ski-All-In and Loyalty Discounts.
  12. Group Discounts don't apply to short breaks.
  13. Group Discounts cannot be combined with any other offers, discounts and promotions unless stated on the specific offer page of the website.

Price Promise 19/20

  1. Start Date – 01/01/19
  2. End Date – 30/09/20
  3. Price matching applies to 7, 10, 11 and 14 night package holidays (including flights) to European, American or Canadian self-catering apartments, hotels or condos departing between 01/12/19 to 30/04/20.
  4. The flights included must be with the same airline and at the same departure time, to and from the same airport with the same shared transfers for the holiday to be considered like-for-like.
  5. The price promise only applies to an identical package holiday (flights, shared transfers, accommodation on the same board basis) and excludes any extras such (but not limited to) as lift passes or ski hire.
  6. All accommodation elements (such as room type and board basis) must be the same for the price promise to apply.
  7. A screen shot, URL, valid quote and telephone number of the supplier should be provided as evidence of a lower quote and this will need to be confirmed and authenticated by the Skiworld team.
  8. Only applicable to holidays booked before the ‘book by’ date displayed on the price match page of the website.
  9. Price matching is only available at the time of booking and cannot be applied retrospectively.
  10. The holiday you are asking for us to price match must be supplied by a legitimate ABTA member with and ATOL number available to book and must include all handling charges, booking fees and be available to the general public and cannot include any money-off coupons, promotions, corporate or loyalty discounts or exclusive promotions.
  11. We reserve the right to refuse to price match on a case by case basis.
  12. This offer cannot be combined with any other Skiworld discounts or promotions such as (but not limited to) friends and family, Ski Club of Great Britain etc).

Price Promise – Lift Passes and Ski Hire 19/20

  1. Start Date – 01/01/19
  2. End Date – 30/09/20
  3. Price matching applies to lift passes and ski hire in our European and North American resorts.
  4. The price promise only applies to an identical lift passes or ski hire – this includes (but is not limited to) resort area, grade of hire, duration and hire location.
  5. A screen shot, URL, valid quote and telephone number of the supplier should be provided as evidence of a lower quote and this will need to be confirmed and authenticated by the Skiworld team.
  6. Only applicable to holidays departing in the 19/20 season.
  7. Price matching is only available at the time of booking and cannot be applied retrospectively.
  8. The elements you are asking for us to price match must be supplied by a legitimate supplier, be available to book, must include all handling charges, booking fees and be available to the general public and cannot include any money-off coupons, promotions, corporate or loyalty discounts or exclusive promotions.
  9. We reserve the right to refuse to price match on a case by case basis.
  10. This offer cannot be combined with any other Skiworld discounts or promotions such as (but not limited to) friends and family, Ski Club of Great Britain, Ski Saver Discount etc)

Italy £50 off - Early booking offer

  1. Applies to all offers labelled as " Iconically Italian – 50 per person off".
  2. All prices are subject to availability and prices may increase or decrease at any time.
  3. No options may be held on accommodation.
  4. All prices include return transfers (this may be based on a scheduled shuttle service or private transfer).
  5. Child discounts do not apply to tailor made but may be offered by accommodation suppliers at the time of booking (this includes half price child discounts).
  6. Group discounts/free places discounts do not apply.
  7. Full names and addresses are required in order to confirm bookings.
  8. Room supplements and reductions not displayed may be applied by accommodation suppliers at the time of booking.
  9. Prices are based on the full or standard occupancy of properties e.g. 2 people in a twin room (hotel) or 6 people in a 6 person apartment. If the room is under-occupied, a supplement may be charged.
  10. Start Date – 13/05/19
  11. End Date - 30/06/19
  12. Discounts may be removed at any time at Skiworld’s discretion and all flash sales and late deals are subject to availability.
  13. The offer or any tailor-made product cannot be combined with Ski-All-In. The offer also cannot be combined with any other offers, promotions or discounts (such as but not limited to loyalty discount or friends/family discount).

Ski Packs, Excursions and Apres Ski

What are ski packs and excursions?

We offer the facility to book ski packs (lift passes, equipment or tuition) in advance of your arrival in resort. In doing so we act solely as an agent on behalf of the providers of these services. We have no control over the service provided and have no liability for the act(s) or omissions of any of the service providers.

All the information in this section along with the descriptions of our ski pack elements contained in this brochure and on our website form the basis of your agreement with the service providers. All the information on the elements of the services (such as ski packs) has been provided by the service providers themselves and we cannot accept any liability for errors on their part.

The service providers agree that these conditions are the basis of your agreement with them. All service providers reserve the right to revise elements of these conditions as necessary and we will notify you, on their behalf, of any such amendments. The contract between you and the service provider is governed by the law of the country where the service is performed.

When you book any ski pack element, we will on behalf of the service provider, issue a written confirmation to you usually by post or email. Please be aware that it is your responsibility to check your emails regularly.

The written confirmation signifies that the service provider has entered into a contract with you which is subject to both these terms and conditions and those of the service provider. Any monies paid to us have been taken on behalf of the service provider.

All service providers reserve the right to refuse any booking or to alter when operationally necessary their provision (for example but not limited to an alteration to the area covered by a lift pass). This is entirely beyond our control and in this instance service providers will have no further liability to you. If you are not satisfied with the service provided, you must in the very first instance contact the service provider. This ensures that they have the opportunity there and then to understand the nature of your concerns and to respond accordingly. Failure to register any issues with the service provider means they will not have had the opportunity to rectify the situation and they will be unlikely to accept any claims thereafter. Where you have been unable to rectify the situation with the service provider our Resort Hosts may be able to assist. We will try to help resolve any dissatisfaction on a goodwill basis and without any responsibility for any claims or complaints.

If you wish to pre-book (or make changes to) your ski pack prior to departure we can in most instances accommodate this request providing we are informed and receive payment at least 7 days prior to departure. However this cannot be guaranteed. In this instance ski packs can be purchased in resort.

All ski packs are subject to availability and all offers are on a first come first served basis. Ski packs can be purchased in resort through your Resort Hosts.

Price differences: In all cases, no refunds can be given in resort for differences in price between pre-booked items and those in resort.Our ski hire return service, where offered, applies only to those staying in a Skiworld chalet.

Excursions or other tours not run by Skiworld that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator (service provider) of the excursion or tour and not with us. The decision to take part in any such activity is entirely at your own discretion and risk. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

Après-ski:
The events we offer are often dependent on weather conditions and achieving a minimum number of participants. Therefore the programmes offered may not always be available.

Heli-skiing:
As with all adventure sports you must ensure you have adequate insurance and partake at your own risk. Most operators of such activities will require that you sign a disclaimer. If due to weather conditions or other circumstances beyond our control the package or alternative is unavailable during your stay, our liability will be limited to a refund of the cost paid for the excursion, subject to the terms and conditions of the supplier. We will inform you at the time of booking.

What happens if I want to change or cancel?

Should you wish to cancel a pre-booked ski pack element, please be aware that in most instances cancellation fees are levied by the service providers and generally refunds of pre-booked items are not made. These cancellation fees can be 100% depending on the resort and the service provider. As these vary depending on the departure date please ask our office or the service provider for details. Changes to bookings may not always be possible and may incur amendment fees.

The service providers will try to ensure that once confirmed, your booking is not changed or cancelled. However, as these details are prepared many months in advance of the start of the ski season, occasionally changes may occur. We are not liable for these changes. Where a service provider is forced to cancel a booking they will endeavour to offer an alternative and, if accepted, any monies paid will be credited to this revised service.

What are your prices?

All prices are correct at the time of publication. However, as prices are in sterling, the service providers reserve the right to amend their prices in line with changes in exchange rates. Such changes may apply prior to or at the time of booking or a surcharge may be applied to any pre-booked items to compensate them for alterations in currency exchange rates. We will notify you of such increases or surcharges. If any surcharge is greater than 10% of the cost of the booking, the service provider agrees that you will be entitled to cancel your booking with them and receive a full refund. You will have 7 days from the date of the issue of a surcharge notice to tell us if you wish to cancel your booking. Otherwise it will be assumed that you will pay the surcharge.

The prices of pre-booked items may be less or more than those in resort. Service providers do not guarantee a saving (for example when a ski pass covers both low and high season). No refunds are given by service providers for differences in prices of pre-booked items and those in resort. Special offers and discounts may not be available in resort as they only apply to prebooked items.

Special Requests

How can I make special requests?

We will always try to meet any special requests and to pass them to our suppliers. Your request will be shown on your invoice to indicate that a request has been made but this is not a guarantee that your request can be fulfilled.

Single Travellers and Under Occupancy

What happens if I travel alone or have under occupancy?

Single travellers or guests who wish to occupy accommodation with fewer people than the number shown on the bedroom/chalet description may feel that the cost per person of their holiday appears higher than it should be. The reason for this supplement is that our contract with the owners is based on a price per room while our holidays are sold per person. We do not make excessive profits from these sales; the prices charged merely reflect the real costs to us. In some accommodation there are rooms that are designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room.

Group Ski Holiday FAQs

What kind of discount can I get for my group?

All of our discounts are listed on our Group Ski Holiday Discounts page.

What deposit do I need to pay, and when?

Our standard deposit is £150 per person, however for groups of 20 or more we can offer a lower deposit of only £120 per person.

When is the remaining balance due?

The final balance is due 10 weeks before departure.

How can I arrange payment?

Final balances or full payments (when bookings are made within 10 weeks of departure), can be paid by bank transfer or cheque. Please note we do not accept payments by debit or credit card for final balances or full payments up to 5 weeks before departure.

  • Bank transfer to Skiworld sort code: 20-36-08, account number: 20600504. Please be sure to quote your Skiworld booking reference number on your transfer.
  • Cheque. Please make cheques payable to Skiworld Ltd and write your Skiworld booking reference on the back of the cheque. Our address is: Skiworld Ltd, 3 Vencourt Place, London, W6 9NU.

Can I make changes to the group?

Yes. We are as flexible as possible when making changes to group bookings, however admin charges may apply.

If my group size reduces, will I lose the deposits paid?

If people drop out from your group, they will lose their deposits and your group discount may also be affected. After 10 weeks to departure the cancellation fees will increase.

When do I have to provide all the names for my group?

For our charter flights we need the names by 10 weeks to departure. For any scheduled flights or train bookings we need the names at time of confirmation, in order to book the seats with our suppliers.

When do I get my tickets?

We simply send an E-Travel Itinerary to the party leader that acts as your tickets. This can be printed out and presented along with valid passports at the check-in desk. The E-Travel Itinerary is sent 5 weeks before departure.

What should I check on my tickets?

Please check that the holiday details are correct e.g. dates, accommodation and rooming and that the names are spelt as per the passport.

Transport

General information?

We are able to offer a range of regional flight options and private express transfers to selected resorts in Europe and North America. As these are subject to availability early booking is recommended.

Please bear in mind all travel arrangements including routings, timings, aircraft type and arrival airports/stations are provisional until confirmed on your itinerary and may change after this due to circumstances beyond our control.

Carriers and/or airports, port authorities and other competent authorities may make decisions resulting in delays, changes of route, of departure/arrival airport and rescheduling. When this occurs we are not consulted and we cannot accept liability for such decisions as they are for operational reasons.

To maintain low prices and offer a variety of regional flight options, where necessary we share flights, transfer coaches and/or Reps with other operators. Occasionally this means an earlier or later departure.

We reserve the right to substitute airlines/aircraft and make necessary changes to your travel arrangements including a change of transport method in a force majeure situation.

If we need to book transport specifically for your holiday (i.e. we have sold our allocation or you require a tailor-made option), or you wish to book transport only, you must provide a credit card authority and agree to pay the full cost before we can request the transport.

What do I need to know about flights?

Our holidays include flights unless otherwise stated. We package our holidays with 4 types of flights: charter, scheduled on which we have a fixed allocation of seats, no-frills (Easyjet for example or any airline charging extra for hold baggage and not including any food/drink) and scheduled where we buy seats on an ad hoc basis and time depending on guests’ requirements.

If you choose to fly from a different airport, on a different day or with a different airline, or to allow a desired stop-off, you may have to a pay a supplement. This will be detailed at the time of booking. The availability of the transport seats and accommodation is limited. Once our allocation (on scheduled flights for example) has been filled, we may have to purchase more capacity and this may even be on the same flight. If this is the case the advertised prices/supplements may not apply (and a higher rate of ski/board carriage may apply) as we may not be able to obtain the same favourable rates or the same booking class (even within economy). If this is the case we will inform you at the time of booking.

In some instances, accommodation or routes for certain holidays may only be available on flights with extra charges. This may be because the accommodation is only available on certain days or onward connections may restrict choices of dates or times of travel. You will be advised of this at the time of booking.

In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used (or likely to be used) on our website.

Please note that all flight times are provisional until you receive your tickets or itinerary. The carriers may have changed flight times since you made your holiday booking. Please check your final documents as soon as you receive them, in particular that guests titles, initials and names are correct. Please inform the office immediately if you find an error.

What is the check-in process for flights?

The majority of our flight tickets are e-tickets which means we submit names and passenger details to airlines in advance. This is why it is extremely important that the details you provide us with match those on your passport. If this is not the case you may not be able to travel.

For flights within Europe, please go to the relevant check-in desk no later than 2 hours before departure.

If you are travelling on the following airlines, 'check in’ is at the airport, please take the itinerary we send you along with your passport to the relevant check in desk to receive your boarding pass.
  • British Airways
  • Titan
  • Norwegian
  • Vueling
Please note that there is currently no online check in available for any of these airlines.

easyJet - If you traveling on easyJet, we will provide you with a PNR on your final Itinerary, you can use this to check in online at Easyjet.co.uk.

jet2 - If you are traveling on Jet2, once the flight has been manifested you will be able to log into our Jet2 booking portal using your Skiworld Reference number and lead surname. Further details will be in your Itinerary.

Your luggage allowance will be detailed on your itinerary.

What do I do when I land in France?

Grenoble - If you are arriving into Grenoble, please pass through security and collect your bags. Make your way towards the airport exit and coach park. As you come through into arrivals you will be met by a Skiworld member of staff that will direct you to your transportation to resort. Your specific transfer info will be on your itinerary.
Geneva - If you are arriving into Geneva, please pass through security and collect your bags. Make your way towards the airport exit and coach park. As you come through into arrivals you will be met by a Skiworld member of staff that will direct you to your transportation to resort.

What should I know about Children and minors?

CAA regulations state that a child of 2 years or older (on the return date of travel) must have its own air seat and will otherwise be denied boarding by the airline. Children under 2 years (on the return date of travel) must sit on a parent’s lap and are not entitled to luggage allowance or catering on flights or seats on transfers unless these have been paid for.

Anyone aged under 16 must be accompanied by an adult aged 18 or over. Similarly, every infant must be accompanied by an adult aged 18 or over.

What if there are delays?

The vast majority of our departures leave on time, but occasionally delays occur which are beyond our control. We liaise with aircraft operators and our policy is to endeavour to ensure that any delay is as short as possible.

Please be aware that we are often not advised by scheduled airlines of delays to flights either internal or international. For guests travelling in the US or Canada on connecting flights please call our Area Manager (details on your itinerary) to inform them of any revised travel details.

If you are delayed, please be aware that the travel services we use are non-transferable so you should make sure you have ample time to get to the airport for your journey. Please remember to leave time for traffic delays and parking or reaching the terminal from the rail station. Your itinerary will advise which terminal your flight departs from. Should you miss the outbound flight, you are responsible for making your own way to your destination and onward to your booked accommodation. If this happens, please notify your airport representative in the USA or our London office immediately as our staff will be expecting you at your original arrival time. All scheduled airlines will cancel all onward and return flights if the outbound flight is not flown.

What should I know about baggage?

Baggage allowances vary according to the type of flight (charter, scheduled and no-frills) and indeed the carrier. Please check our website and/or your final information for the latest details. The information here is a guideline only. If the baggage allowance on any flight is exceeded there may be a charge for the excess or it may not be possible to load it on to the flight. If you intend on taking skis or a board, it is important to discuss this at the time of booking as you may have to book and pay for these on most flights including scheduled flights. Space is limited and on a first come first served basis. Please note that we have no liability for baggage whilst in the care of the airline. This is the responsibility of the airline and it is important that you check to make sure the terms of your insurance policy cover you adequately.

What else should I know?

Security:
Airports and airlines are still operating in accordance with the highest possible security requirements. All our flights will operate under the heightened procedures. Security controls at UK airports for transatlantic flights can be time consuming, particularly at peak times. Guests should check in at least 2 and a half hours prior to departure.

Smoking:
All scheduled airlines now operate a no smoking policy on flights. There is also a no smoking policy on all our transfers for the maximum comfort of our guests.

Pregnancy:
Airlines have different regulations regarding travellers in the advanced stages of pregnancy and may refuse to carry guests who will be more than 28 weeks pregnant on their return journey. A general guideline is to carry a doctor’s note signed within 7 days before your departure confirming that you are fit to travel.

Airport Terminals:
Your itinerary will show which terminal your flight departs from. However, please ensure you double check that this has not changed by checking-in online prior to departure where available.

What should I know about charter flights?

Our holiday prices are based on charter flights to Geneva, Grenoble, Friedrichshafen or Innsbruck – whichever has a nil supplement in the price grid on our website. We allocate a specific number of seats to each resort. This also applies to regional departures. Booking early ensures you have the full choice of all our flight routes.

Please note that it is not currently possible to check-in online for charter flights.

Pre-Booking charter seats:
This is available on some of our flights, please check with our ski specialists. Pre-booking your seats means that the airline will pre-allocate your seats so all those in your party who pre-book will be seated together. We cannot guarantee however that you will not be separated by an aisle. Exact seat numbers will be allocated at check-in. All members of your party who wish to be seated together must pre-book this service. Prices are from £15 each way per person.

Name changes:
Skiworld charter flights: If a change of name is requested within 10 weeks of departure or once the itinerary or ticket has been issued (whichever is the earlier) a charge of £50 will apply. Prior to 10 weeks a £35 charge will apply.

E-Tickets:
For all of our European flights you will be issued an itinerary only. E-tickets are arranged with the airline and a boarding pass will be issued at check-in on receipt of your itinerary. Where it is not possible to issue an e-ticket for late bookings, we reserve the right to charge a ticket on departure fee to cover the additional cost.

Baggage Allowance and skis or boards on charter flights: As this information may change, it is important you check your final information.

On our European charter flights, your baggage should comprise 1 suitcase or bag, weighing no more than 20kg in total and 1 piece of hand luggage weighing no more than 5kg. Any additional bag will be charged for even if the combined weight is under 20kg.

Skis and snowboards may also be carried if booked and paid for in advance. Space for ski/board bags on flights is limited so please book as early as you can as places are subject to availability. In line with all other major winter sports operators, we ask that you register your skis/boards with us at the time of booking. The cpst varies depending on the airline you are flying with, but starts at a cost of £40 per board or set of skis. If you do not pre-book, there will be a £50 per board or set of skis charge at the airport and we cannot guarantee that your equipment will be accepted.

These items also have weight restrictions. As these are subject to change please check your final information. Ski and Snowboard bags must contain 1 set of skis or 1 snowboard only and boot bags contain ski or snowboarding boots only (in case of delay or the necessity of offloading this equipment).

Please note that snowboard bags as well as ski bags count as oversized sporting equipment and must be paid for as board carriage, regardless of whether this is your only item of checked baggage.

Should your skis or board which have been pre-booked fail to travel on your flight, we will arrange for them to be forwarded to your resort at no extra charge.

IMPORTANT: It is increasingly the case that airlines are insisting that ski or snowboard boots or helmets can no longer be carried on as hand luggage and must be checked in as hold luggage.

What are scheduled flights?

Although scheduled airlines have guaranteed departure and arrival slots, delays can occur due to bad weather conditions or technical faults. In the case of substantial delays, most airlines will make provision for your wellbeing. In all instances, airline staff on the ground are best placed to address any problems and they therefore should be your first point of call. If you need advice or assistance, please call our duty phone (details on your itinerary).

If flight schedules should change after your documents are issued a new itinerary will be sent. The ticket will remain valid and will be updated by the check-in staff at the airport.

Please note: most tickets are non-changeable and non-refundable. If you cancel or amend your booking once tickets are issued, the appropriate amendment fee or cancellation fee will apply.

Tickets and Names:
All of our tickets are now issued as electronic tickets or ‘E-tickets’. Guests issued with an E-ticket will not receive a paper ticket but will receive an itinerary with their flight locator number.

Many forms of transport such as scheduled flights require that full names and dates of birth are supplied at the time of booking. They also have restrictions on changing names, dates etc. before and after tickets are issued. Should you request a change we may have to pass on any cost charged by the carrier which may involve repurchasing a new ticket at a higher cost. It is therefore important that names and dates of birth are supplied to us in writing at the time of booking.

If your flight has been booked with a no-frills carrier such as Easyjet, a further charge may be incurred. This will vary depending on the time the change is made. They make a minimum charge of £35 per sector plus the difference in airfare between when the booking was made and when it is being changed.

Online Check-In:
All of our transatlantic scheduled services and many European scheduled services provide online check-in via their own websites. This enables you to bypass the queues at the airport, pre-reserve your seats and print out your boarding pass. Once at the airport you can drop your bags to be tagged and proceed straight to security.To check-in online you will need the airline locator reference number, which will be on your itinerary and names of the guests flying, their dates of birth, nationality and passport details.

Online check-in generally opens 24 hours before departure and closes 2 hours before. Some scheduled services open their online check-in services much earlier – please ask one of our team. We highly recommend that you check-in online in order to confirm the details of your flights such as departure terminal and scheduled times.

Some no-frills carriers require you to check in and print off a boarding pass and will make a charge at the airport should you fail to do this. Please check your final information.

Hand Luggage:
We strongly urge all guests to restrict hand luggage to an absolute minimum required to complete their journey. For the latest advice regarding hand baggage restrictions, please check your final information.

Handling staff may ask you to check-in items of hand baggage and we would therefore ask you to remove essential items so this can be done with minimum inconvenience. We would also advise that you allow extra time than usual for check-in in case of any unforeseen delays due to security measures.

Baggage allowance and skis and boards on European scheduled flights:
With carriers such as Easyjet, your pre-paid allowance is 1 item of checked baggage weighing no more than 20kgs plus 1 piece of hand luggage no bigger than 50 x 40 x 20cm including wheels, which must fit comfortably into Easyjet’s baggage gauge. This is subject to change so please check or final information or call one of our ski specialists.

Do I get transfers?

Your itinerary will give full details of your transfer arrangements.

In some cases (tailor-made, short breaks and North American holidays) we may use scheduled transfer companies with set departure times. We always try and book you on a transfer as close as practicably possible to your arrival time although this is always subject to availability. This may mean a wait after your flight has arrived for the next scheduled transfer. At the beginning and the end of the season, there may be a longer wait for your transfer as our suppliers may reduce their services.

We also offer private transfers to most of our resorts – please enquire at the time of booking. These will be at a supplement and will of course be subject to availability. Generally the more people in your group the better value these are.

In these instances there may not be a member of the Skiworld team to meet you but your transfer company will be expecting you and in some cases meet you in arrivals with a name board. If your flight is delayed it is important to let a member of the Skiworld team or your transfer company know (details on your itinerary) so they can make alternative arrangements for your journey to resort.

European transfers:
We have provided approximate transfer times to your resort in this brochure and on the website. Please bear in mind that these are approximate as they cannot take into account prevailing weather, traffic conditions or the location and accessibility of your accommodation. This is especially true at peak dates such as New Year or February half term when other nationalities are also on holiday and therefore roads can be busy. We reserve the right to adjust the time of departure dependent on current and predicted conditions as well as local authority advice. This may mean a stop en route to the airport after the predicted areas of congestion.

It is also important to remember that in some cases we stop transfer coaches for a break or to change driver – this is more likely if flights or road journeys have been delayed. In order to keep prices low we sometimes need to combine transfers to and from resorts or you may need to change coaches at a transfer hub. Whilst we aim to keep waiting times as short as possible and minimise journey times, this may mean your waiting time is longer. Please also note that you may not always be accompanied by a Skiworld Representative. WCs on coaches: Please bear in mind that the cold weather may affect the WC on your coach despite our or our drivers’ best efforts, these may remain unavailable for your journey.

Children on coaches: coach companies are unable to provide child seats or booster seats. Should you wish your child to travel with one of these we advise you to bring your own although please bear in mind there is no guarantee it will fit the coach you are on. Infants under 2 years old are not allocated a seat on our coaches.

North American Transfers:
Due to the flexible nature of holidays to North America with multiple arrival days we cannot always have a Resort Representative or Manager at the airport for your arrival. Some transfers are organised from resort with local scheduled taxi and private coach companies who will have been given your flight arrival details. They will be expecting you. Full details of the arrangements of your holiday will be on your final information.

What are the different transfer types? (Europe)

Skiworld shared transfers
Skiworld shared transfers usually serve Skiworld’s own flights and you will be travelling with other Skiworld guests. So as to keep resort drop-offs and pick-ups to a minimum, there may be a change of coach en route. Guests will be met by a member of the Skiworld team at the arrival/departure airport or in resort. A member of the Skiworld team will be in contact in relation to the time and pick-up point for the return transfer.

Shared transfers
Shared transfers may be shared with skiers not travelling with Skiworld. Guests will either be met by a representative of the transfer company at the airport (look out for your name on a board at arrivals) or you will be directed to go to their desk at the arrival airport. If this is the case, details of who they are and where their desk is located will be on your itinerary along with your booking reference with them. There are likely to be drop-offs and pick-ups for the other guests on the transfer. Either the transfer company or a member of the Skiworld team will be in contact with respect to departure times and pick-up locations for the return transfer.

Private transfers
Guests who have booked a private transfer will have the transfer to themselves and their party, and will be the only drop-off and pick-up points on the transfers. Guests on private transfers will either be met by a representative of the transfer company at the airport (look out for your name on a board at arrivals) or will need to go to their desk at the arrival airport. If this is the case details of who they are and where their desk is located will be on your itinerary along with your booking reference with them. Either the transfer company or a member of the Skiworld team will be in contact with respect to departure times and pick-up details for the return transfer.

What are the different transfer types? (USA and Canada)

Shared transfers
Shared transfers may be shared with skiers not travelling with Skiworld. Guests will either be met by a representative of the transfer company at the airport (look out for your name on a board at arrivals) or you will be directed to go to their desk at the arrival airport. If this is the case, details of who they are and where their desk is located will be on your itinerary along with your booking reference with them. There are likely to be drop-offs and pick-ups for the other guests on the transfer. Either the transfer company or a member of the Skiworld team will be in contact with respect to departure times and pick-up locations for the return transfer.

Private transfers
Guests who have booked a private transfer will have the transfer to themselves and their party, and will be the only drop-off and pick-up points on the transfers. Guests on private transfers will either be met by a representative of the transfer company at the airport (look out for your name on a board at arrivals) or will need to go to their desk at the arrival airport. If this is the case details of who they are and where their desk is located will be on your itinerary along with your booking reference with them. Either the transfer company or a member of the Skiworld team will be in contact with respect to departure times and pick-up details for the return transfer.

How do the return transfers from resort to the airport work?

For those on Skiworld transfers, you will receive you departure information by text and email on Thursday night before departure. For check in and out times please see specific property information below. For those on shared or private transfers your transfer company will be in contact to confirm the time and location.

Please bear in mind that when transfer times are calculated they take into account that traffic may be heavy (on Saturdays in particular, or rush hours if going in or near cities), they are based on advice from transport authorities, roadworks and weather forecasts. Roads out of ski resorts and off the mountains are often bottle necks as they pass through tunnels or over bridges and are on smaller roads before they reach motorways. At peak times of the season, if your booked transport to the UK is missed, alternatives may be fully booked. So it is always best to ensure arrival in plenty of time for your return transport.

Anything else I should know?

Flight Reconfirmation:
Your outbound flight (and any onward same day connecting service) is automatically reconfirmed for you. Although most airlines now have a policy that states that reconfirmation of return flights is no longer necessary, we recommend that you check online to see if there have been any schedule changes to your service. Skiworld cannot be held responsible for any missed departures on a return journey due to flight schedule changes when guests are on a self-drive holiday.

Connections:
For flights to the US and Canada the connection times are booked in accordance with the airline’s recommended connection time depending on the airport through which you are transiting and the arrival and departure terminals. You must clear security at your first point of call in the US or Canada from the UK.

If you miss your connecting flight for any reason such as a delayed flight or increased security, the airline is responsible for arranging your onward travel to your final destination.

Conditions of carriage:
When you travel by air, water or on land, the relevant carriers Conditions of Carriage will apply to your journey. These will be incorporated into our contract with you. Your compensation in respect of death, injury, delay to travel and loss, damage and delay to luggage may be limited by these conventions (such as the Montreal Convention for travel by air and the Athens convention for travel by seas). Details of limits of liability and these conventions are on our website. In addition, copies of all such terms are available on request from us.

Personal property:
Guests are responsible at all times for their own personal documents, for their baggage, belongings and ski equipment whether hired or not. It is the responsibility of the owner to ensure that their property is taken from the point of arrival on to the transfer vehicle, from vehicle to vehicle at a transfer hub, and from the transfer vehicle to the accommodation and vice versa on departure.

Making your own travel arrangements:
If you are making your own travel arrangements and are staying in any of our European chalets you should arrive on the same day as our flight programme. If you are making your own travel arrangements and staying in one of our North American chalets or European self-catering apartments you must arrive on the day stated on your itinerary. No reductions can be given if you fail to arrive on the stated day. Please advise us of your estimated time of arrival.

What about train services?

The availability of seats on our train services is limited. Bookings at the advertised supplements are on a first come first served basis. Once our allocation has been filled, we will inform you of this. We will be pleased to make a booking on your behalf for the train service required (subject to availability) but we cannot guarantee that it will be at the advertised supplement.

Groups:
We will make every effort to seat groups together, however, with the Eurostar booking system it is not possible to guarantee this. Seating may be allocated in different carriages and different areas of the carriage. This is beyond our control. Seat allocations will be confirmed on your tickets.

Eurostar services:
All Eurostar services depart from St Pancras. Please note for guests’ comfort all services are non-smoking. Eurostar direct services stop at Ashford International but do not stop at Ebbsfleet International. Standard Premier seats are available on request and the supplement will be confirmed at the time of booking.

When travelling on the overnight service, departure from resort will be in the afternoon and guests will usually have time for a meal in Bourg St Maurice or Moutiers before the train departs later that evening. This is to ensure that regardless of weather and traffic conditions, guests reach their departure point in good time. If this train service is missed due to circumstances beyond our control, it is too late for guests to secure alternative means of transport to the UK that night.

Carriage of skis/snowboards on trains:
On Eurostar one set of skis or one snowboard per person is carried free.

How do the Eurostar tickets work?

Eurstar travellers will be provided with a PNR number on their itineraries. You can log on to the Eurostar website to change seats, find baggage allowances and either print your ticket or download the Eurostar app. When booking you can request seats, if and when these details become available we will contact you  and the costs to switch (if applicable). Please note this does not guarantee availability for your requested seats.

What about car hire?

Conditions of car rental state the nominated driver must be at least 21 years old (there is a supplement payable locally for drivers under 25) with a valid full British Drivers License (an international drivers license is not required). A major credit card is needed as a deposit when you collect your vehicle.

Upgrades and Changes:
In the case of our holidays to North America, if you have not taken advantage of our preferential prepaid rates to secure the upgraded vehicle size of your choice, you will be offered the opportunity to do so locally (subject to availability). Please note that any upgrades or changes to car-hire packages which are negotiated locally will be subject to additional sales taxes (approx. 30%) all of which must be paid for locally. Please note that Skiworld are not responsible for any extra charges incurred.

Car Hire Vouchers:
If you have pre-booked car hire you must take your voucher with you as this is form of payment. Please treat this voucher as you would cash. If you cannot present a voucher at the car hire desk you will be required to pay for the hire car locally. No refunds will be given on unused vouchers.

Car Hire Prices:
Car hire is based on 4 people sharing unless otherwise stated. Supplements may apply when booking car hire with less than 4 passengers. Please also note that children do not count towards occupancy when hiring a car. All our quoted car hire prices include ‘Fully Inclusive’ cover (see below)

Fully Inclusive:
Collision Damage Waiver (CDW), State taxes/airport fees, personal accident insurance, $1,000,000 third party liability coverage, facility usage fee, ski rack, 1 named driver.

Alamo Gold:
We strongly recommend Alamo Gold which in addition to the above also includes up to 2 additional drivers and a tank of petrol

Caution Deposits:
A credit card security deposit is required when the car is collected in the name of the lead driver. The car hire company may obtain an authorisation against the card at this time of approximately $500 per week / $100 per day. Please make sure that you have a valid credit card with you.

Luggage:
We have indicated the approximate sizes of the cars available in North America on our website. The size of car you have booked will be detailed on your invoice. Please bear in mind that luggage space is limited and therefore pack with this in mind.

Your Licence:
You must be over 21 years of age to drive a hire car in North America. Drivers under 25 years of age will be charged a supplement locally. For driving in Canada or the States you do not need an International Driving Permit (IDP), as a full British Licence is accepted.

Driving:
Familiarise yourself with the route and any unusual elements of their highway code, e.g. right turns on a red light. All Alamo cars are automatic unless otherwise specified. Alamo offers a 24-hour roadside assistance on all of their rentals. Make sure you have been provided with all the relevant contact numbers and information from them before starting your journey. You will find driving directions and car hire vouchers enclosed with your travel documents. All car size upgrades and insurance packages must be pre-booked with Skiworld to secure the best rates. You will be required to leave a credit card imprint as a deposit when you collect your vehicle.

Self-Drive Ski Holidays

What are self-drive ski holidays?

Our self-drive ski holidays allow you to drive from the UK to your chosen resort in France. Our prices includes your accommodation and Eurotunnel tickets. Ferry crossing are also available on request. You'll find information on our self-drive packages and see current prices on our ski holiday self-drive packages page.

How does the Eurotunnel work?

We'll pre-book your Eurotunnel tickets for you from Folkstone to Calias. To do this you'll need to let us know your outbound and inbound dates, number of people, vehicle type and registration, as well as your preferred times. Once you arrive in Folkstone you should check-in using your passport and reference number. The check-in closes 30 minutes before departure. You will then get a lane hanger for your vehicle and your crossing time takes around 35 minutes.

How do the ferries work?

We'll pre-book your ferry tickets for you from Dover to Calias with P&O. To do this you'll need to let us know your outbound and inbound dates, number of people, vehicle type and registration, as well as your preferred times. Once you arrive in Dover you should check-in using your passport and reference number. The check-in closes 45 minutes before departure. You will then get a lane hanger for your vehicle and your crossing time takes around 90 minutes.

Do I have to travel on the Eurotunnel or Ferry on a particular day?

No, Eurotunel and Ferry crossing can be booked on any day during the week giving you the flexibility to travel to the Alps as you like. Eurotunnel and Ferry times are however fixed so please select the time and date most appropriate to your journey at the time of booking.

What vehicles are allowed?

For Eurotunnel:
All cars and vans are allowed on the Eurotunnel and can take a maximum of 9 passengers per vehicle (Children and infants count as individual passengers). If the vehicle is over 1.85m in height, high space must be reserved.
Vehicles fitted with an LPG or CNG tank cannot be accepted for transport by Eurotunnel.
If your car exceeds these limits you can request a quote for a larger vehicle from our ski gurus on 0330 102 8004.

For Ferries:
Cars must not exceed 6m in length and 1.80m in height and can take a maximum of 9 passengers per vehicle (Children and infants count as individual passengers).

If your car exceeds these limits you can request a quote for a larger vehicle from our ski gurus on 0330 102 8004.

Are Self-Drive holidays bookable online?

No, self-drive holidays are not bookable online so please speak to our ski gurus on 0330 102 8004.

Are there tolls in France?

Yes there are tolls which are payable on most French motorways. This will cost approx €80 each way from Calais to the French Alps. These can also be pre-booked through www.saneftolling.co.uk.

Will I be able to park at the resort?

Parking is available at most self-catered apartments & hotels and will be available on request. Some chalets in our programme may also have parking (limited) available on request. Alternatively all resorts have local public parking facilities which can be found directly on resort own webpages.

Do I need snowtires or chains?

In France when driving on mountain roads chains are required. It is also required to have a warning triangle and reflective jacket. Visit theaa.com for more details on driving in France.

What are the driving times from Calais to the French Alps?

These vary slightly between resorts but is approx 8-10 hours. Visit our self-drive to learn more.

When can I check-in if I'm self-driving?

If you are self-driving or making your own way to resort is is important that you advise of your arrival time and ensure that we have a telephone number for you. Please ensure that you log on to MMB where you can find information on the location of your accommodation and parking in resort.

Data Protection and Privacy

Where can I find out more about data protection and privacy

Read our full Privacy Policy

<< Back to Main Menu