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Contact Us

Our availability is live and up to date however, please do not hesitate to contact us for information on skiing, resorts, travel and to book your holiday.

We have a trained and keen team of people looking forward to hearing from you!

Holiday Information

For any holiday information call: 0330 102 8004 and request one of the following departments.

  • Europe
  • Canada and the United States
  • Corporate Trips
  • Weekend breaks and Tailor-Made holidays
  • Group skiing

To help us respond to you as quickly as possible, please select from the following email addresses:

  • Pre-departure Enquiries:
    Already booked and have a question about your holiday or need to make a change to your booking?
  • Customer Services: (Monday - Friday 9 am - 5.30 pm. Max email size 12mb)
    Returned from your holiday and have a query or would like to give us some feedback?

(Please add the domain '' to your safe senders list to ensure you receive our responses)

Emergency Number

For those travelling in the next 24hrs, should you need to contact us urgently regarding your holiday when our office is closed please call +44 (0)7977 935 523. For non-urgent questions and requests please use our main number above.

Press Contact

For media enquiries please contact us on the following number, or visit our press centre for more information.

During office hours - 020 8600 1648 (Media calls only).

Customer Feedback?

Have you been on a Skiworld holiday and would like to give feedback? We would love to hear your comments and suggestions via our guest feedback form.

Office Hours

Monday – Friday:
  • 25/11 – 03/01 - 09:00-18:30
  • 06/01 – 24/01 - 09:00-19:00
  • 27/01 – 21/02 - 09:00-18:30
  • 24/02 – 27/03 - 09:00-18:00


  • 09/11 -14/12 - Sat: 10:00-17:00
  • 21/12 – 12/01 - Sat: 10:00-17:00, Sun: 10:00-16:00
  • 18/01 – 18/04: - Sat: 10:00-17:00
Special Dates
Please note that we are closed on the bank holidays below
  • New Year's Day (1st January)
  • Good Friday (10th April)
  • Easter Monday (13th April)
  • Early May bank holiday (8th May)
  • Spring bank holiday (25th May)
  • Summer bank Holiday (31st August ) 
  • Christmas Day (25th December)
  • Boxing Day substitute (28th December)

Working For Us

If you would like to work for Skiworld please see our recruitment pages
Human Resources: 0330 102 8003.

Our Address

3 Vencourt Place
W6 9NU

Company Registration Details

Registration number:  2874579
Place of registration: Cardiff
Registered office: 3 Vencourt Place, London, W6 9NU

Special Offers

Short Chalet Breaks

Take a Short Chalet Break this winter to get your bitesized taste of the mountains.

Find out more

Half Term Ski Deals

Get even more out of your February ski holiday with our Half Term ski deals

Find out more

Great deals for winter 20/21 coming soon...

Great deals for winter 20/21 coming soon...

Find out more