Covid-19 Travel FAQs  - Read now

COVID-19 FAQs

Covid-19 Header


Here you will find information on upcoming ski holidays for the 2020/21 season which we hope will answer many of your questions.

If you do call, please bear with us as we are still dealing with a lot of enquiries and we are working from home.

We are in constantly evolving times and we will be reviewing the information on this page frequently. We may need to review the policies outlined below at short notice and in line with new developments, guidance and legal obligations.

Please also bear in mind that not all of the information below will apply if your booking is not a package holiday, e.g. accommodation only. If this is the case, please call us and we can take you through the options available to you.

You may also find the information on the ABTA website useful: https://www.abta.com/news/coronavirus-outbreak

See also our Book & Travel with Confidence page.

My balance is due, should I pay it?

If you think with all the uncertainty at the moment that you would like to wait and see or postpone your holiday until later in the 2020-21 winter season (or until the 2021-22 season), we are able to help. We are sure, like us, you do not want to forgo your long awaited ski holiday!

To help with your decision-making, we would like to suggest the following:

  • If you’d like to continue with your existing departure.
    If you would still like to travel on the departure date for which your balance is due, then yes, you need to pay your full balance as shown on your invoice on or before the due date. If you do not, your holiday will be cancelled.

    Then, if, up to 35 days before departure, you no longer wish to travel and your package holiday is still going ahead, you can amend your holiday. You can change your departure date, accommodation or even move to the next winter season. If the holiday costs more, you simply pay the balance when it is due for your new holiday (10 weeks before departure). If it is less, we will refund the difference. We will also waive our amendment fees for this.

    However, we must highlight that most scheduled airlines are not offering this flexibility without charges or full cancellation costs. So if your holiday includes a scheduled flight (such as easyJet) there may be additional charges to amend your booking.

    After 35 days, should you wish to cancel or amend your booking, our normal Terms and Conditions apply.
  • If you wish to move your package holiday.
    When your balance is due, instead of paying the full amount for your holiday, you can pay just 50% of the value of your current holiday (on or before the balance due date) and select a holiday departing on a later date this season or next. This will help us make all the new arrangements for your holiday and introduce the flexibility you need.

    If your new holiday is more expensive, you will simply pay the difference when the balance of the monies payable for that holiday is due (10 weeks before departure). We will waive all of our normal amendment fees to do this.

    Please note that if your new holiday includes a scheduled flight, we will tell you if this is the case before we move your money onto your new booking, the cost of this flight is non-refundable. It is also possible that the flight booking can only be amended if the airline allows it. If they do, it may be at a cost.

Should you decide not to pay any balance on your holiday on the due date, your holiday will be cancelled.

Should I worry that Skiworld might go out of business? What happens to my money?

We are experienced at handling a lot of storms (snow and otherwise) in our 38-year history and this is no different. We are confident we will continue to operate successfully and take thousands of skiers to enjoy what we love most.

When you book with Skiworld you will enjoy complete peace of mind as all our package holidays and accommodation bookings are fully ATOL and ABTA protected. You can check this on the CAA and ABTA websites:

https://www.caa.co.uk/ATOL-protection/Check-an-ATOL/ATOL-holder-search/

https://www.abta.com/abta-member-search

This means that in the unlikely event of our insolvency, you will be able to obtain a full refund of the money you have paid for your package holiday from the CAA or ABTA. There are few other industries able to offer such peace of mind and this is one of the many benefits of booking your travel arrangements through a bonded travel operator such as Skiworld.

What if FCDO advice is against all but essential travel to my destination?

This is a fast evolving situation and we are keeping a close eye on things. Rest assured, we will not take you to a region/destination if the FCDO advises against all but essential travel to that area at the time you are due to go there.

How do I know if the holiday I have booked is going ahead?

Things are changing rapidly and vary from region to region. Right now, it is just too early to be sure.

We are keeping a close eye on things and should FCDO advice have an impact on your destination when you are due to be there, then closer to your departure date we will contact you proactively to discuss this with you and to go through your options.

Once you have paid your full balance, if you no longer wish to travel and your holiday is still going ahead then you can amend your holiday up to 35 days before your departure date. You can change your departure date, accommodation or even move to next season. If the holiday costs more, you simply pay the balance when it is due on your new holiday (10 weeks before departure). If it is less, we will refund the difference. We will also waive our amendment fees for this. After 35 days, our normal Terms and Conditions apply.

However, we must highlight that most scheduled airlines are not offering this flexibility without charges or full cancellation costs. So if your holiday includes a scheduled flight (such as easyJet) there may be additional charges to amend your booking.

We will contact those travelling in departure date order so we would ask you to be patient, we will be in contact should we know you will be affected.

What if the UK has a quarantine for arrivals from my destination?

We will not take our skiers to a region/destination if the FCDO advises against all but essential travel to that area at the time you are due to go there. If a quarantine is imposed on arrivals from your destination, we will proactively be in contact with you to discuss your options.

What if my destination introduces a quarantine for arrivals?

We will not take you to a region/destination if the FCDO advises against all but essential travel to that area at the time you are due to go there. If a quarantine is imposed on arrivals by your region/destination, we will proactively be in contact with you to discuss your options.

My holiday is still going ahead, but I do not wish to travel. Can I amend my holiday?

Rather than give up on your long-awaited ski holiday, when your balance is due, why not speak to us about the options to choose a holiday later this season, or even for the next winter ski season (2021-22)?

In any case, if you no longer wish to travel and your holiday is still going ahead, then up to 35 days before your departure, you can change your holiday and we will waive our amendment fees. You can choose another departure date or destination either this season or next. If the holiday is less expensive we will refund you and if it costs more you simply pay the difference. However, we must highlight that most scheduled airlines are not offering this flexibility without charges or full cancellation costs. So if your holiday includes a scheduled flight (such as easyJet) there may be additional charges to amend your booking.

If you are certain your wish to cancel however, our normal Terms and Conditions apply.

What happens if Skiworld cancels my holiday due to Covid-19?

If we have to cancel your holiday for Covid-19 related reasons, then, if we are able, we will offer another holiday. Should you prefer not to take this holiday, you can select one of your own. In this case if the alternative holiday is more expensive, you will pay the difference. If it is less expensive we will refund the difference. Should neither of these options be acceptable, you will receive a full refund. You can choose to take this as cash or a Refund Credit Note (RCN) which you can use to book a future holiday with Skiworld. Our RCNs enjoy the same level of financial protection as our holidays and if you have not redeemed it with us by the date shown on your RCN we will automatically refund you in cash.

Can I take a Refund Credit Note (RCN) if you cancel my holiday so I can decide on one later?

Yes, and remember that our RCNs are financially protected so you have complete peace of mind. And should you not spend the money on a summer or winter holiday with us before the redeem by date shown on your RCN, you will receive a cash refund.

Will my holiday be different?

We are beginning to receive information from our ski resorts and accommodation partners about the measures they will be introducing in order to keep skiers safe. Many have already implemented and tested these over their summer seasons, so they are well versed.

None will come as a surprise as they involve social distancing and wearing masks as well as emphasizing the need to wash hands regularly.

We will be sharing all these safety measures for your destination with you closer to the time of your departure.

We will also be following local Government guidelines in order to minimise risk in the accommodation we operate. And our suppliers have worked hard over the summer months to put in place and test with their summer programmes all the measures to keep their resorts as low risk as possible.

If, when you are due to travel, there are new/amended local restrictions in your resort/area that mean there is a major change to your holiday (as defined in our booking contract), we will proactively call you. In this instance, we will offer you an alternative resort/destination. You can, if you prefer, choose your own alternative resort and accommodation and in this case you will need to pay any additional costs.

If you decide not to go with either of these options, you will be refunded in cash or a Refund Credit Note (RCN), whichever you prefer.

Can I move my holiday to next year?

If you wish to move your holiday to next year, then please speak to us when your balance is due and we will be able to advise you of the options open to you.

If your holiday is still going ahead, then up to 35 days before your departure, you can change your holiday and we will waive our amendment fees. You can choose another departure date or destination this season or next. If the holiday is less expensive we will refund you and if it costs more you simply pay the difference.

However, we must highlight that most scheduled airlines are not offering this flexibility without charges or full cancellation costs. So if your holiday includes a scheduled flight (such as easyJet) there may be additional charges to amend your booking.

Should you wish to cancel, our normal Terms and Conditions apply.

I am unsure about travelling, can I cancel my holiday?

We are all facing a rapidly evolving situation and so we would recommend waiting until your balance due date before making a decision. You can then decide if you wish to change to a holiday later in the season or even next season. We will be able to take you through your options at this point.

If you do decide to cancel at any stage, our normal Terms and Conditions apply unless of course you are entitled to a refund due to any change in FCDO advice.

Please remember that if we make the decision to suspend your holiday to a specific destination/resort and you cancelled before we made that decision, we will not offer a refund retrospectively.

We always advise that you ensure you have adequate travel insurance that covers non-recoverable cancellation costs.

I have been diagnosed with Covid-19 and I am due to travel within the next 2 weeks, what should I do?

In the first instance make sure you have a medical certificate. Your travel insurers may ask you for this and you will need to check with them if you are covered.

If you cancel, our normal Terms and Conditions apply.

If your insurance does not cover you, if you send us a copy of your medical certificate, then we will amend your holiday free of our amendment fees (subject to availability of course) although some cancellation charges may apply depending on the airline and overseas supplier – we will be able to inform you of these at the time. If the alternative holiday you choose is more expensive you will pay the difference. If it is less, we will refund this.

I have been contacted and advised to isolate for the next 2 weeks and I am due to travel within that time.

Again, you will need to liaise with your insurers to see if you are covered and they may also ask for evidence of this. If you wish to cancel our normal Terms and Conditions apply.

If your travel insurance does not cover you, please send the evidence of your need to self-isolate to us too, then we can amend your holiday (subject to availability and airline/supplier cancellation charges) and we will waive our normal amendment fees. If the alternative holiday you choose is more expensive you will pay the difference. If it is less, we will refund this.

My local area is in lockdown and I have been informed that I cannot travel.

If you are able to send us evidence of this then we can amend your holiday (subject to availability and airline/supplier cancellation charges) and we will waive our normal amendment fees. If the alternative holiday you choose is more expensive you will pay the difference. If it is less, we will refund this.

If you wish to cancel your holiday, our normal Terms and Conditions apply and we advise you speak to your travel insurers.