Thank you for booking your ski holiday with Skiworld
We understand how easy it is to get caught up with the exciting aspects of planning your holiday, such as purchasing the latest ski accessories and equipment or keeping a check on the snow conditions, but there are many other things you need to know about and plan for.
This section of the website will help you be prepared for all elements of your trip; from what you need to do before you go, what to expect in resort and a checklist to make sure you don't forget anything!
Please ensure you read the insurance section as you will be required to inform us of your insurance details in case of an emergency.
Should you have any queries or require further information please do not hesitate to contact us on 0330 102 8004.
You must be insured to cover all important elements of your holiday. Please view our Winter Sports Insurance page for information.
Our staff will either travel with you to your resort or meet you soon after you arrive. If you have not pre-booked your lift pass, ski school and ski hire, a member of our resort team will be able to book these for you and take payment by credit card in resort in pounds sterling (GBP). We accept Visa and MasterCard.
Many cash points will accept UK cash point cards (please check with your bank) as well as credit cards. You may need a PIN for such transactions.
Visa & Mastercard are widely accepted by shops and restaurants.
A tourist tax (Taxe de Sejour or Kurtaxe) is levied by local councils in European ski resorts to support the local tourism infrastructure and may include services such as ski buses, subsidised admission to amenities e.g. pools and ice rinks and events such as firework displays. The amount charged varies according to the standard and type of your accommodation. It is also not paid by all skiers as it is age dependent. Therefore it is not included in the basic price of your holiday as we do not have all skiers’ ages at the time of booking. For the amounts by age and resort click here.
Please view our Travel Advice page for information.
Please view our Get Fit For Ski page for information.
Please note that all flight times are provisional until you receive your documentation. The carriers may have changed flight times since you made your holiday booking. Please check your documents as soon as you receive them, in particular that passengers’ titles, initials and names are as per their passport. Please inform the office immediately if you find an error on the itinerary.
On our European charter flights, your baggage should not comprise more than 1 suitcase or bag and 1 piece of hand luggage. Skis and snowboards may also be carried if booked and paid for in advance, subject to availability. Please see the tables below for airline baggage permissions.
With ever larger numbers of people carrying equipment on flights, charter airlines are finding it increasingly difficult to cope with the extra weight (and therefore fuel) and handling of these oversized items. This has increased the risk of items being offloaded from aircraft.
In line with all other major winter sports operators, we ask that you register your skis/boards with us at the time of booking. If you do not pre-book, there will be a fee per board or set of skis charge at the airport and we cannot guarantee that your equipment will be accepted. Each plane has a limited amount of space for skis and boards and this is allocated on a first come first served basis. We strongly advise that you book your equipment with us at the earliest opportunity. Ski and Snowboard bags must contain skis and snowboards only and boot bags contain ski or snowboarding boots only (in case of delay or the necessity of offloading this equipment). Please note that snowboard bags count as oversized sporting equipment and must be paid for as board carriage, regardless of whether this is your only item of checked baggage.
Here is the general weight allowance for baggage and ski carriage. This can vary so please check your itinerary for exact weight allowances before you depart for the airport.
|Airline Carrier||Hand Luggage|
|British Airways||1 Bag (10kg)|
|Titan||1 Bag (10kg)|
|Norwegian||1 Bag & 1 small personal item max 10kg|
|Jet 2||1 Bag & 1 small personal item max 10kg|
|Easy Jet||1 Bag within size restriction|
|Vueling||1 bag (5kg)|
|Airline Carrier||Luggage Allowance|
|British Airways||23 kg|
This applies if you have booked ski carriage.
|Airline Carrier||Ski Carriage Allowance||Ski Boots|
|British Airways||7kg Max||Permitted within hand/hold allowance|
|Titan||18kg Max||Permitted within 20kg luggage allowances - can be in separate bag|
|Norwegian||20kg Max||Permitted within the Ski Carriage max combined weight 20kg|
|Jet 2||22kg Max||Permitted within hand/hold allowance|
|Easy Jet||20kg Max||Permitted within hand/hold allowance|
Have more questions regarding luggage allowances? Call our ski team on 0330 102 8004.
Should your skis or board which have been pre-booked fail to travel on your flight, we will arrange for them to be forwarded to your resort at no extra charge. No-frills airlines insist that skis or boards are booked in advance and their charges start at £25 per item each way.
For European scheduled flights, please check your itinerary post-booking for the baggage allowances of your applicable airline. Supplements apply for additional bags, weight and for other sporting equipment. These must be booked and paid for in advance.
Ski and board bags are classed as oversized sporting equipment and must be pre-registered. A cost is levied for carriage of sporting equipment which must be paid in advance.
Airlines have different regulations regarding travellers in the advanced stages of pregnancy. Some refuse to carry passengers who will be more than 28 weeks pregnant on their return journey. Please check with your airline.
Passengers for charter flights should check in at least 2 hours prior to departure, those for scheduled flights should check in 2 and a half hours prior to departure. Please remember to leave time for traffic delays and parking or reaching the terminal from the rail station. Your itinerary will advise which terminal your flight departs from.
Airline handling staff may ask you to check-in items of hand baggage and we would therefore ask you to remove essential items so this can be done with minimum inconvenience. We would also advise that you allow extra time than usual for check-in in case of any unforeseen delays due to security measures.
Please note that the majority of our European chartered flights are un-catered. There are limited snacks to purchase. We recommend that you purchase food items at the airport before boarding.
On arrival at your destination, please look out for your Skiworld Representative if you have travelled on a Skiworld flight. Transfers are arranged to meet your flight.
If you are travelling to resort in your own vehicle you should arrive on the same day as our flight programme. We cannot guarantee that your rooms will be ready for your arrival, but we will do our utmost to ensure they are prepared as quickly as possible. If you have not done so already, please notify us of your estimated arrival time and a contact number. If you will be arriving very early or very late in the day please call the Resort Manager who will meet you in resort. The Resort Managers telephone number is featured on your itinerary.
Many resorts have parking restrictions and parking charges and in some resorts and chalets parking must be booked in advance. It may be free to take a car into resort to unload and then leave it on the outskirts. Please ask our reservations team for details.
P&O Ferries and Eurotunnel do not issue tickets for their services. Please quote the booking reference number shown on your itinerary at check-in. Please make sure you try to make the crossing time confirmed on your invoice and itinerary. If you are likely to miss your scheduled crossing, please call the operator in advance to advise them and they will try to re-book you on to the next available crossing.
Check-In online using the information on your Skiworld itinerary
At St Pancras - Check-in opens 2 hours prior to departure.
At Ashford - If you are travelling from Ashford your tickets from St Pancras are still valid for travel.
The ticket gates close 30 minutes prior to departure. No passengers will be allowed through the gate after this time.
PLEAE NOTE: Most tickets state Bourg St. Maurice as the final destination. Please check your itinerary for the correct station at which you must alight as it may be a station before Bourg Saint Maurice. See below for more details. There is no Skiworld Representative on this train. Your Eurostar tickets are non-transferable and non-refundable. Please keep your tickets in a safe place, as they cannot be re-issued.
Train stations by ski resort:
Courchevel, Meribel, Val Thorens: Moutiers
La Plagne: arrival into Aime, depart from Bourg Saint Maurice
Les Arcs, La Rosiere, Tignes, Val D'Isere: Bourg Saint Maurice
There are luggage storage facilities at the front and rear of each carriage. You are responsible for stowing your own luggage and getting it on and off the train. Please make sure that your luggage is labelled and that your seat number appears on your luggage label.
Approximately 10 minutes before arrival at your destination, an announcement will be made to give you the opportunity to gather your belongings and prepare to disembark. You will be met at the appropriate station by a Skiworld Representative, or by a taxi or coach driver, for transfer to your resort.
Your Skiworld Representative will transfer you from your resort to the appropriate train station.
For passengers on the Eurostar Direct Overnight service we aim to transfer you from your resort in the late afternoon. This is to allow for a meal in Bourg St. Maurice or Moutiers but more importantly to ensure that regardless of weather or traffic you reach the departure point in good time. If this train service is missed due to circumstances beyond our control, it is too late for you to secure other flights or train departures that night.
Please make sure you have your return ticket and passport with you.
Skiworld now offer a Price Promise guarantee on ski hire - we promise ours is the best value around. So if you find the same equipment for less elsewhere we will endeavour to match the price. Please see here for terms and conditions for Price Promise - Lift Passes and Ski Hire.
Please read the important information on our website or in the brochure as it contains very important information on your chalet holiday. Please also check the details of your chalet on our website. In the rare instances where we have been advised of changes since the publication of the brochure, we will have posted this on the web site description. Chalet holidays are home-from-home skiing. Enjoy a relaxing week being looked after by our chalet staff who will cook, clean and keep house in an informal atmosphere. With their wealth of knowledge, they will be able to provide you with information on the resort and special events or après-ski on offer. Bed linen and bath towels are provided in all of our chalets. Please remember to bring your own hand towel (unless stated in the brochure). Bath and hand towels are provided in our 4+ and 5 rated chalets, and for those taking Chalet Plus.
Please bear in mind that the chalets are often people’s mountain homes. Each has its own idiosyncrasies (as do our own homes!) and the plumbing or electricity may not be as modern or powerful as a hotel. Therefore do not be surprised if not everyone can have a hot shower simultaneously or if a fuse blows if too many appliances are switched on at once.
Access to many chalets in the Alps is often up a hill or a path. This is especially true for those properties which are close to the slopes. Snow conditions may also make access to the chalets difficult at some times in the season, therefore please make sure you have suitable footwear and easy to carry bags. Please leave your valuables at home as very few chalets have individual locks on the bedroom doors. Where it is possible to provide a front door key, a small deposit may be required. Finally, don’t forget your slippers or indoor shoes for the chalet. In many of our chalets you can enjoy the use of hot tubs, saunas, steam rooms and even swimming pools. It is imperative that you follow the rules and advice on health and safety as indicated by our staff and on dedicated signs in your chalet/ facility. Children must not use any of these facilities unsupervised.
In France, Austria & Switzerland, the electricity supply is 220V. A two pin continental adapter, which is obtainable in the UK, is required for all electrical appliances.
To dial direct to the UK, dial 0044 then dial the number you want dropping the first ‘0’ of the STD code. To call Skiworld from France, you would dial 0044 330 102 8004. Please note that most public telephones in France, Austria & Switzerland only take phone cards.
If your luggage is lost, damaged or delayed in transit on flights it is essential that you obtain a PIR (Property Irregularity Report) form from the handling agent/representative at the airport. The PIR form must be obtained and completed before leaving the airport as without this any claim you make may be invalidated. If you think you may have left any belongings behind in your accommodation or on a transfer coach, please email us at firstname.lastname@example.org. Skiworld reserves the right to charge an administration fee for this service.
Should you need to give friends or relatives a contact number whilst you are away, please use either the number of your chalet and/or Representative (details on your itinerary) and our London office number: 0330 102 8004. If your accommodation does not have a phone, please be assured that our London office will pass on any urgent messages to you via our Skiworld Representative.
* Visa (if required)
* E-tickets (there are no physical tickets required if your flight is an e-ticket route. Simply check in with a valid passport.
* Your holiday invoice
* Your insurance certificates and emergency contacts
* Car parking details, driving licence and maps (if driving)
* Euros or local currency
* Credit cards
* Have you booked your Skis/Snowboard on your flight?
* Camera & film
* Alarm clock/Continental adapter
* Sun cream/Sun glasses/Goggles
* Regular medication
* Swimming costume
* Sheets for the infant's cot & food for children under 2 yrs
Après-ski clothing is usually casual. As chalets are quite warm, take some lighter clothing for the evening. Please note: The age limit for drinking in France, Switzerland and Austria is 18. Please make sure you always carry your passport or other picture ID showing your date of birth.
Ideally you should have a pair of warm, flat boots for après-ski. Make sure the soles are going to be safe in the snow. We also suggest that you bring a pair of slippers to wear in the chalet.
If you intend to swim/sauna or use the hot tub, don’t forget your costume!
Skiworld UK Office
+44 (0) 330 102 8004