Please note we are receiving a high volume of calls and emails, so please be patient as we work through the backlog.
REVISED WEBSITE STATEMENT – 27th March 18:30
Following the unexpected decisions made by European governments last week, most recently the measures introduced in France, we have had to cancel the rest of our winter 2019-2020 ski programme.
To our guests, we are sad and disappointed that your holidays have been cut short or not going ahead at all. We are all snow lovers, committed to the sport we love and the mountain communities with whom we work, so we feel this acutely.
To our returning overseas team, we are equally sad that your seasons and therefore jobs have come to an abrupt end. Thank you for your hard work and your commitment to our guests and Skiworld through these extraordinary events.
We have to remember that these measures have been taken to protect not just us, but the vulnerable amongst us.
As the repatriation of our guests and staff comes to an end, which has obviously been the focus of our attention, we will be contacting all those who have holidays booked with us in the coming weeks.
Please bear with us as we will be contacting those with bookings that were due to depart imminently as a priority.
So far we have contacted all of our clients who had holidays booked up until this weekend (28th March 2020) and next week we will start to contact those due to travel in April.
Please wait to hear from us and do not call our London office.
We need to keep our phone lines open to call our guests (and manage the enormous amount of admin associated with all this). Fear not, we WILL be in contact!
If you booked through a travel agent, they will be your point of contact.
Please remember, that if you have not yet travelled with us, your money is safe; as a fully bonded company, the ultimate guarantee of your money is the government in the form of the CAA or, if your package does not include a flight, ABTA.
Thank you once again for your patience.