Please note we are receiving a high volume of calls and emails, so please be patient as we work through the backlog.
The COVID-19 global pandemic has had an unprecedented impact on travel.
On 17th March the Foreign and Commonwealth Office changed its advice and advised against all non-essential international travel. Since then, similar travel restrictions have been introduced worldwide. It became clear that ski holidays for the rest of the season could not go ahead as planned.
We recognise the uncertainty our customers have experienced in relation to their holidays with us and we apologise. These have indeed be challenging times. We have in all honestly been struggling to answer the hundreds and hundreds of communications that have come our way and we have never been set up to deal with this scale of communications or the uncertainty around our regulatory environment.
We can only thank you for your patience.
In the absence of much needed Government intervention, we, as ABTA members, are following their current guidance which can be found here: www.abta.com/news/coronavirus-outbreak
We will be sending more information to all our customers shortly to update our offers in line with this most recent guidance.
If you booked through a travel agent, they must remain your point of contact.
The holiday industry is unique in the level of protection that ABTA and ATOL bonded companies such as Skiworld offer customers; If there is a major incident or, as in this case, a change in FCO advice, we will (and did for affected customers) ensure your safe repatriation. In the unlikely event of our insolvency, the Government in the form of the CAA or ABTA will ensure a refund.
If you booked a holiday directly with Skiworld and you are the lead-booker and you haven’t had an email from us, then please check your spam/junk folder first before contacting us.