Travel with Confidence Hub

Affected 2020/21 Ski Holidays

Our Refund Promise

If things change and we have to cancel your holiday because of COVID-19, you can choose another holiday during the 2020-21 or 2021-22 season and we will waive all amendment fees. Alternatively, you can get a full refund or take a Refund Credit Note which means you can decide later.

When you do get away, here is how we will be keeping you safe:

Keeping you safe on holiday

We are using our 38 years’ experience to try and make sure your holiday is everything you expect it to be and as safe as possible.

The COVID-19 crisis seems to evolve daily and so we might need to change or even withdraw some services at short notice so we can keep everyone safe and following local and national guidelines. We will do our very best to let you know if this is the case. It might however be at short notice.

Our holidays will be subject to the COVID-19 regulations of your destination country and region/resort. As infections rates are changeable, these may change up to the time you are departing and they may be different from those we are used to in the UK.

Currently, the advice is still uniformly to constantly wash your hands and to keep socially distanced.

Around 2 weeks before travel we will contact you to go through all you need to know about your holiday, to make sure you have your lift passes and ski equipment sorted and make sure you are aware of all you need to prior to departure.

Please check the travel advice for your destination country where you can find more information.

Also check the latest advice from the World Health Organisation.

Travelling to resort

Everyone travelling will be expected to wear face coverings whilst travelling and to follow the instructions they are given by transport operators such as airlines and transfer organisers/suppliers. Please ensure you have several face coverings with you – just in case. Access to many areas, cafés and restaurants will only be allowed if you face is covered. In some countries/destinations, face coverings may be required by law both indoors and outside.

Our partners

Many of our apartment and hotel partners were open over the summer and so already have COVID-19 safe practices in place that meet local requirements. As they begin to open again and prepare for the winter, we will give you more information on these.

The accommodation we manage

All our teams will have COVID-19 specific training and be supplied with masks/face protectors, gloves and aprons. All communal areas with be cleaned with appropriate sanitizers several times a day and deep cleaned and fumed on transfer days. This may mean slight delays before you access your accommodation - but we are sure you will understand why. In our large properties, we will not be offering self-service menus (including breakfast) and we will stagger meal service so that you are served at your table by our teams who will be wearing face protectors/masks, gloves and aprons. Our dining areas will be spaced out in these properties and so meal service will also spread out over the evening to account for this reduced capacity. There will be a midweek room clean but you can chose not have to have it should you prefer that no one comes into your room. We have made sure there is hand sanitizer throughout our properties.

Our teams in resort

Our teams will have temperature checks before every shift. We will contact you by phone when you are in resort as much as possible so as to minimise risks to all. For this reason, we will ask for a contact mobile phone number for the group leader and a contact email before travel. This also means we can be sure of being able to contact you urgently should we need to.

In resort

Currently we will not be organising gatherings of mixed groups of people for events such as quizzes. We will be available to book and organise events for your group such as snow shoeing and restaurant booking subject to any local guidelines of course.

Spas and pools

There may be local restrictions in your country or resort which may affect the running and opening of spas and pools in your resort/accommodation. We will be in contact before your departure to take you through these.

Your money

We are ABTA and ATOL bonded so your money is completely protected.

Complete flexibility

If you would like to postpone your holiday to later this season, move it to next season or wait until a bit closer to your departure date to see how things pan out, you can. And we will waive all amendment fees so you can have this flexibility for free. If you have any more questions about your holiday, please read our Covid-19 travel FAQs.

Skiworld Safe

See also our Covid-19 travel FAQs page.

 We are dedicated to creating incredible ski holidays that are run responsibly. As the ski resorts reopen for the winter, our customers can continue to book and travel with confidence.  We are already working with our partners in the resorts to ensure that your holiday will be as safe and enjoyable as possible. 

Book with Confidence

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Travel with Confidence

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