Europe: Pre-departure Information - In Resort
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Chalet Information
Please read the important information section of the brochure (or on our website www.skiworld.co.uk) as it contains very important information on your chalet holiday. Please also check the details of your chalet on our website. In the rare instances where we have been advised of changes since the publication of the brochure, we will have posted this on the web site description. Chalet holidays are home-from-home skiing. Enjoy a relaxing week being looked after by our chalet staff who will cook, clean and keep house in an informal atmosphere. With their wealth of knowledge, they will be able to provide you with information on the resort, ski leading and special events or après-ski on offer. Bed linen and bath towels are provided in all of our chalets. Please remember to bring your own hand towel (unless stated in the brochure). Bath and hand towels are provided in our chalet hotels, 4+ and 5 rated chalets, and for those taking Chalet Plus.
Please bear in mind that the chalets are often people’s mountain homes. Each has its own idiosyncrasies (as do our own homes!) and the plumbing or electricity may not be as modern or powerful as a hotel. Therefore do not be surprised if not everyone can have a hot shower simultaneously or if a fuse blows if too many appliances are switched on at once.
Access to many chalets in the Alps is often up a hill or a path. This is especially true for those properties which are close to the slopes. Snow conditions may also make access to the chalets difficult at some times in the season, therefore please make sure you have suitable footwear and easy to carry bags. Please leave your valuables at home as very few chalets have individual locks on the bedroom doors. Where it is possible to provide a front door key, a small deposit may be required. Finally, don’t forget your slippers or indoor shoes for the chalet. In many of our chalets you can enjoy the use of hot tubs, saunas, steam rooms and even swimming pools. It is imperative that you follow the rules and advice on health and safety as indicated by our staff and on dedicated signs in your chalet/ facility. Children must not use any of these facilities unsupervised.
Electricity
In France, Austria & Switzerland, the electricity supply is 220V. A two pin continental adapter, which is obtainable in the UK, is required for all electrical appliances.
Telephones
To dial direct to the UK, dial 0044 then dial the number you want dropping the first ‘0’ of the STD code. To call Skiworld from France, you would dial 0044 8444 930 430. Please note that most public telephones in France, Austria & Switzerland only take phone cards.
Lost Property
If your luggage is lost, damaged or delayed in transit on flights it is essential that you obtain a PIR (Property Irregularity Report) form from the handling agent/representative at the airport. The PIR form must be obtained and completed before leaving the airport as without this any claim you make may be invalidated. If you think you may have left any belongings behind in your accommodation or on a transfer coach, please call our Bourg office (see back page) or email us at lostproperty@skiworld.co.uk. Skiworld reserves the right to charge an administration fee for this service.
Customer Feedback
You will be provided with a holiday questionnaire and we would be very grateful if you could complete it and return it to us. It is only through our client’s feedback that we are able to monitor and improve our services. We read and analyse every question and do very much appreciate your time in giving us your thoughts. Every completed questionnaire is also entered into a FREE PRIZE DRAW for a superb ski holiday – don’t miss your chance to win!
We are confident that you will thoroughly enjoy your holiday with Skiworld.
However, please understand that whilst we endeavour to make sure everything runs to a very high standard occasionally circumstances arise that are outside our control. In such instances, please inform your Skiworld
Representative immediately so that they can mitigate the problem promptly and make sure your stay is as pleasant as possible.
If you are not satisfied with the action taken, you should request a Customer Report Form from our Representative. Once you have received this form you should complete it and return it to your Resort Manager who will sign it and give you a copy. This is so both sides can be absolutely sure about the issues involved. If you wish to bring the matter to our attention in the UK, you should write to our Customer Services Department within 30 days of your return and enclose your copy of the report form – please see Contact Us for address details.
Emergency Contact
Should you need to give friends or relatives a contact number whilst you are away, please use either the number of your chalet and/or Representative (details on your itinerary) and our London office number: 08444 930 430. If your accommodation does not have a phone, please be assured that our London office will pass on any urgent messages to you via our Skiworld Representative.