Important Information

Contents

Chalets  
    Chalet and Ski Lodge Hosts
    Mountain Locations
    WiFi
  IN RESORT
    Our Resort Managers
    Our Resort Representatives and Snow Concierges
    Our Head Chalet Hosts, Chalet Hosts and Ski Lodge Chefs
    Work for Us
  TO HELP YOU CHOOSE
  CHALET RATINGS
    Classic Chalets
    Superior Chalets
    Signature Chalets
    Room numbers
  CHALET BOARD
    In all our Classic Chalets
    In all our Superior Chalets
    In our Signature Chalets
    Children
    Dietary Requests
Ski Lodges  
    Mouth-Watering Menus
    WiFi
    Bars in Ski Lodges
    Private Nanny Service
    Walkie Talkie Rental
    Car Parking at Ski Lodges
    Reception
    Accommodation Only

 
General Information on Chalets and Ski Lodges
    Hot Water
    Chalet Rooms
    Austrian Twins
    Rooms with Eaves or Sloping Ceiling
    Extra Beds
    Bathrooms and Shower Rooms
    Private Facilities
    Chalet Plus
    Drinks
    Satellite TV
    Hot Tubs
    Smoking
    Cots and High Chairs
    Slippers
    Staff Days Off
    DVD Players
    Keys
    Insurance
    Make it your own enhancements
  CHECKING INTO YOUR CHALET OR SKI LODGE
  EMPTY BEDS/SOLE OCCUPANCY OF A CHALET OR ROOM
  SINGLE SHARES
Flexible Catered Chalets
Group Bookings
  GROUP DISCOUNTS
    How to Qualify for Group Discounts
  CALCULATION OF FREE PLACES
    Free Places and Group Discounts
    Half Price Places
Cancellations
Children and Families
  CHILD DISCOUNTS
    Children Pay Half Price!
    Children in Chalets in Europe
    Calculation of Child Discounts
    Children’s Ages
    Cots, High Chairs and High Tea
  CHILDCARE FACILITIES IN RESORT
    Private Nanny Service
Hotels, Condos and Apartments
    In-Resort Representatives
    Prices
    Apartment Descriptions
    Apartment Size
    Bedrooms and Beds
    Amenities and Facilities
    Consumables
    Room and Apartment Allocation
    Cots and High Chairs
  WELCOME STARTER PACKS
  ACCOMMODATION ONLY
  OTHER GUESTS
  ARRIVAL AND CHECK-IN
    Keys
    Deposit
    Luggage Storage
    Reception Opening Hours
  SECURITY
  SMOKING
  FULL AND HALF BOARD ARRANGEMENTS
  CHRISTMAS AND NEW YEAR
  PARKING
  LINEN AND BEDDING
  TOWELS
  HOUSEKEEPING AND END OF STAY CLEANING
  RUBBISH AND WASTE
  NOISE
  LIFTS  
  DAMAGE, THEFT OR LOSS
  MAINTENANCE ISSUES
  WiFi  
  SKI LOCKER ROOMS
  DISABLED ACCESS
  DEPARTURE
    Deposit Return
Travel  
  FLIGHTS – GENERAL
    Children
    Unaccompanied Minors
    Delays
    Baggage
  EUROPEAN CHARTER FLIGHTS
    European Transport Supplements
    Pre-Booking Flight Seats Together
    Name Changes
    E-Tickets
    Baggage Allowance
    Carriage of either skis or snowboards on charter flights
    Ski/Board Carriage weight allowance:
    Baggage allowance on European scheduled flights
    Carriage of either skis or snowboards on European scheduled flights
  SCHEDULED NORTH AMERICAN FLIGHTS
    Tickets and Names
    ESTA Form
    Online Check-In
    British Airways Advanced Passenger Information
    Hand Luggage
    Checked Luggage Allowances
  CHECKING IN AND BOARDING
    Security
    Flight Reconfirmation
    Transfers
    Smoking
    Pregnancy
    Airport Terminals
    Connections
    Baggage Allowance
  CONDITIONS OF CARRIAGE
  CHANGES/CANCELLATIONS
  TRAVEL ONLY
  PERSONAL PROPERTY
  TRAIN SERVICES
    Groups
    Eurostar Services
    Carriage of skis/snowboards on trains
  TRANSFERS
    North American Transfers
  CAR HIRE
    Upgrades and Changes
    Car Hire Vouchers
    Car Hire Prices
    CDW (Collision Damage Waiver)
    Alamo Gold
    Caution Deposits
    Luggage
    Your Licence
    Driving
  MAKING YOUR OWN TRAVEL ARRANGEMENTS
    Parking

Chalets

This section (along with the following sections) forms part of your terms and conditions. As chalets and ski lodges are a different type of holiday, please read these pages carefully so that you know what to expect.

A chalet is your mountain home for your stay. You can either book one room or a few rooms and meet other skiers, or take over a whole chalet for yourselves and your party.

More informal and relaxed than a hotel (yes, you can come to dinner in your slippers), one of the attractions of chalet accommodation, is the individuality or uniqueness of the property and its rooms. All our chalets and ski lodges are selected with care on the basis of general comfort, character, convenience and facilities. They vary in size and can be larger purpose-built properties, apartments within complexes or local people’s alpine houses. As such, chalets are very different from hotels. Occasionally beds may be against a wall, there may not always be a WC on each floor, room sizes may vary (even when priced similarly), rooms may not all have lockable doors and bathrooms may be shared with other guests or resident staff. Chalet apartments within complexes may be accessed by stairs and/or lifts. The majority of chalets have lounge areas although, in some cases, seating may be limited. If in doubt, please call us. As in your own home, from time to time things may go wrong and we do ask that you be patient as it may not always be possible to repair or replace items immediately due to the mountain locations involved.

Perhaps the nicest thing about a chalet holiday, though, is the individual service you will receive from your own dedicated chalet host(s). You will return after a great day on the slopes to a delicious cake and afternoon tea or coffee and then a three or four course evening set menu with unlimited wine until coffee and the best thing of all - no cleaning or washing up as your hosts will take care of all of this for you.

Bed linen and hand and bath towels are provided in all European chalets and ski lodges. Bath and hand towels will be changed mid-week in ski lodges, Superior and Signature European chalets and all North American chalets.

As we are limited in the number of photographs we can print in our brochure, you may be able to see additional photography of our properties on our website. Furthermore, as details of holidays may change after a brochure has been printed, we will display the most up-to-date information on Skiworld.co.uk.

Chalet and Ski Lodge hosts: Our hosts regularly clean your rooms and they are there to help make your holiday run smoothly. They have been chosen for their outgoing personalities and cooking abilities. The service they offer is not intended to be that of a hotel. In a small number of instances, chalet hosts may be sharing some of the bathroom facilities – this is noted in the description so that you are aware.

Mountain locations: Access to many chalets in the Alps is often up a hill or path. This is especially true for those properties close to the slopes. Where this is particularly the case we have mentioned it in the chalet text. If you are at all concerned please ask for details. Ski-in/ski-out means to within 50 – 70 metres of the chalet in normal snow conditions.

For any mountain holiday, easy to carry bags and appropriate footwear are essential. Snow conditions may also make access to chalets more difficult at some times of the season and we may not be able to get transfer vehicles close to the chalet.

WiFi: We are pleased to provide WiFi in all our chalets and ski lodges. WiFi is free of charge in ski lodges and Superior chalets. In standard chalets a small supplement is payable in advance.  Please note that the WiFi connection is not suitable for large amounts of streaming and in order to bar access to illegal sites, internet usage may be monitored. Whilst we do our best to ensure this service is continuous and uninterrupted, please bear in mind that our chalets are in mountainous environments which do not yet enjoy the capacity or connectivity we have to come to expect in more urban areas. We therefore recommend that if accessing or downloading is essential during your holiday, you use a local internet shop whose capacity is less likely to be affected by other users.

IN RESORT

Our Resort Managers are highly experienced people with excellent customer service skills. They are the team leaders who ensure that every aspect of your ski holiday exceeds your expectations.
Our Resort Representatives and Snow Concierges look after you at the airport, save you time and effort by delivering your lift passes to your chalet, help you to collect and return ski equipment hire, advise you on ski schools and book instructors for you. They are on hand throughout your stay and will be able to help you make the most of our varied après-ski programme.
Our Head Chalet Hosts, Chalet Hosts and Ski Lodge Chefs follow our comprehensive training programme and in addition, complete Health and Hygiene training. They are selected for their culinary skills and their friendly, helpful personalities and professional attitudes.

Want to join our overseas team? Check out our ‘Work for Us’ section for information and positions available and to read more about doing a season – whatever your age!

TO HELP YOU CHOOSE

To help you find your ideal mountain home-from-home we have our own property rating system. The ratings are not an official classification but are subjective and are based on scores allocated by our senior managers and guest feedback. To give you a ‘true’ reflection of the property, we do not take location into account.

We have rated our properties in the following separate categories: European Chalets, ski lodges, European Self-Catering Apartments, North American Chalets and North American Hotels and Condominiums. This is because each category represents a slightly different type of holiday. For example, chalets in Canada and the States are more spacious and generally offer more facilities than their European counterparts. In all cases chalet and ski lodge ratings allow comparisons with other chalets and ski lodges but they are not like for like comparisons with the ratings of full service hotels or condominiums.

CHALET RATINGS

CLASSIC CHALETS
Enjoy our excellent 3 course chalet menus with FREE unlimited wine until coffee.

2.5 rated chalets
Simple no frills and excellent value for money

3 rated chalets
More comfort in the ratio of bathrooms to bedrooms and meets most people’s perception of a ‘standard’ chalet

4 rated chalets
Increased levels of comfort and/or character, with more bathrooms, possibly all en suite and a higher standard of décor

SUPERIOR CHALETS
Enjoy a delicious enhanced 4 course menu along with a choice of FREE unlimited superior regional wines and extras included to make your holiday that bit more special.
     
4+ rated chalet
Enhanced menus, most, if not all, rooms en suite, superior décor and in many cases a sauna and/or hot tub in the chalet or access to these and/or a pool
       
5 rated chalets
These are superior properties for their décor, comfort and facilities. They also offer enhanced menus and are beautiful home-from-homes - some of the best you will find
 
+
Indicates something extra above the grade. This may be décor, character or facilities.

SIGNATURE CHALETS
Every once in a while we come across chalets which are exceptional in their decor and facilities. These have become Skiworld’s Signature chalets and as such, guests will be treated to additional privileges to those found in our Grade 4+ and 5 Superior chalets. These benefits include: L’Occitane shower gel and soap, wellness facilities, fluffy bath and hand towels changed mid week, bathrobes and slippers, WiFi internet access, hairdryers in all rooms, cards and games, a pre-departure call service, a TV with (UK) satellite channels, iPod docks or Bluetooth speakers, DVD and CD player, lift pass delivery to the chalet, ski hire pick up and drop off at the beginning and end of your stay and occasional UK newspapers.

Room numbers: To help with your choice we have detailed the room breakdown for each and every one of our chalets. We also provide room numbers, which are shown on your invoice, so you can be sure of exactly what has been booked. Further information (in addition to that on our website and in our brochure) is available on request.

CHALET BOARD

All our chalet meals are freshly prepared according to our menus and are intended to be home-from-home style cooking which also incorporates local ingredients so as to give you a flavour of the country you are visiting. In all our chalets we create a dinner party atmosphere by serving the evening meal for everyone at a set time.  Afternoon tea is laid out and is on a first come first served basis.

In all our Classic chalets (2 – 4 rated properties): our chalet board consists of breakfast (fresh bread, choice of preserves, cereals, porridge, yoghurts, fresh fruit, fruit juice and unlimited tea and coffee, PLUS a simple cooked breakfast with eggs and one of the following: bacon, mushrooms, tomatoes, hash browns, baked beans), afternoon tea and cake and a delicious 3 course evening meal with unlimited free house wine until coffee is served. Once coffee is served, wine is no longer available.

In all our Superior chalets (4+ and 5 rated properties) and those where Chalet Plus has been purchased, the standard chalet board is offered with superior extras including an enhanced cooked breakfast, pre-dinner drinks and nibbles, superior regional wine (Europe) unlimited until coffee and a cheese board and after-dinner chocolates.

In our Signature chalets the superior chalet board is offered with even more extras including an arrival transfer snack pack, tea and coffee in bed or outside your door, a full cooked breakfast with French patisseries (or local breads, ham and cheese in Austria and Switzerland), pancakes and muffins, champagne and canapés on arrival, apéritifs and canapés for 5 nights, a superior choice of red and white wines to accompany dinner – unlimited until coffee, a fresh fruit bowl throughout your stay and a four course superior evening menu with port to accompany the cheeseboard, after dinner chocolates and freshly made coffee.

Children: Please advise your children’s ages at the time of booking so that we can be prepared for their arrival. If you require high tea for children, it will be organised for them every evening. This must be requested at the time of booking and please make sure it is noted on your invoice.

Dietary Requests: We will endeavour to cater for special diets or vegetarians where possible although the availability (or not) of specialist ingredients and foods locally may prevent us from doing so. We reserve the right to make an additional charge for some special diets due to the costly nature of certain specialist ingredients so it is important to discuss this with us at the time of booking. Please check your invoice to ensure any such requests have been recorded. Please also check with your chalet host or chef as soon as you arrive so that they can discuss your requirements with you.

SKI LODGES

Mouth-Watering Menus: Ski lodges offer a different type of holiday and are equally relaxed and informal. They are larger properties where you enjoy a superior breakfast served until 10am (fresh bread, choice of preserves, cereals, porridge, yoghurts, fresh fruit, fruit juice and unlimited tea and coffee, PLUS a cooked breakfast with eggs and 2 of the following: bacon, mushrooms, tomatoes, hash browns, pancakes and syrup, baked beans, sausages, pastries or ham and cheese), apéritifs and canapés, a choice of dinner menus, after-dinner chocolates and more.
In our Ski lodges, dinner is usually served at a time to suit you between 7.30pm and 8.30pm. We also aim to arrange a table to suit your party size although this is dependent on table configurations and space. There is always a choice of two starters, three mains and two desserts with a vegetarian option. Final night meals in ski lodges could include a local dish, a popular favourite or a themed evening.

WiFi: We are pleased to provide WiFi in all our ski lodges, in at least the communal areas, free of charge. Please note that this connection is not suitable for large amounts of streaming and in order to bar access to illegal sites, internet usage may be monitored. Whilst we will do our best to ensure this service is continuous and uninterrupted, we cannot guarantee this. As with WiFi in our chalets, if you require a high capacity internet connection we recommend using a local internet shop.

Bars in Ski Lodges: The perfect place for an apéritifs, liqueur or a cool beer after a great day on the hill, all our ski lodges have licensed bars selling drinks at very reasonable prices. As they are licensed, it is illegal for guests to consume their own alcohol in public areas and all bars are open to members of the public not staying in the ski lodge.

Private Nanny Service: We are delighted to be working with the highly regarded T4 Nanny Service in Tignes and Val d’Isere. Please note that bookings for these qualified, experienced  nannies is on a first come first served basis, so early booking is recommended. For more information on activities provided, availability and costs please call our reservations team.

Walkie Talkie Rental: As a special service in our ski lodges, we are pleased to offer walkie talkie rental for the week at a small supplement. This must be booked in advance and is subject to availability. Walkie talkies come in packs of 2 with a charger. A deposit of 40 Euros is required per pack which is refunded on return of the equipment in working order. Lost or damaged units will mean the deposit is retained.

Car Parking at Ski Lodges: We have a limited amount of car parking at all our ski lodges. If you wish to use this, there is a weekly charge and you must book in advance with our Ski Specialists. Please ensure this is shown on your invoice. Parking spaces are allocated on a first come first served basis so early booking is recommended. Vehicles are left in parking spaces entirely at owners risk and Skiworld cannot accept liability for any damages or losses whilst cars are parked in these allocated spaces.

Reception: In Skiworld ski lodges, the reception is usually open from 08.00 until 10.00 and 17.00 until 20.00 and is available to help with any questions you may have about the resort of your holiday. English papers are provided when available.

ACCOMMODATION ONLY
On certain dates and departures we are able to offer accommodation only holidays. We may not always be able to offer a reduction on these holidays compared to packages including flights. Please enquire at the time of booking. If we are able to offer a reduction on the flight price for accommodation only, we reserve the right to increase or decrease this reduction at any time prior to booking. Our reservations team will have the most up-to-date information. Accommodation only holidays do not qualify for Ski All-In deals or similar offers and promotions.
 

GENERAL INFORMATION ON CHALETS AND SKI LODGES

Hot water: Please bear in mind that chalets are often privately owned homes. They have a reliable but not endless supply of hot water. Please stagger your bath/shower times if possible and consider other guests in the chalet.

Chalet rooms: As many of our chalets are family homes, room sizes vary and not every room will have a lock on it. Furnishing and storage space may also vary. Storage space is limited often to a small wardrobe (rarely drawers). Cabin beds are those built into or against a wall.

Austrian twins: Austrian twin beds in our chalets are a double base with two single mattresses and two single quilts. These are very common in Austria in hotels and Gasthofs as well as chalets.

Rooms with eaves or sloping ceiling: We notify you of these in room descriptions as whilst characterful, these rooms often have reduced headroom and skylight windows.

Extra beds: Some rooms in chalets can accommodate an extra bed. Please enquire at the time of booking. If this is the case these beds are likely to be fold-away beds or mattresses. Please note that the addition of a bed will also significantly reduce the space in the room and space around the dining table could also be cramped.

Bathrooms and shower rooms: Will comprise a bath or shower and basin. A WC will not always be included and may be listed separately.

Private facilities: Are not en suite but are a bathroom for the sole use of that bedroom nearby.

Chalet Plus: Upgrades the Classic chalet board to that offered in our Superior chalets. This is only available when a group books the whole chalet.

Drinks: In Skiworld chalets and ski lodges free unlimited wine is provided with your meal until coffee is served. Due to the licensing laws which govern ski lodge bars and the bar in Chalet Lores, drinks bought outside the property cannot be consumed in the public areas of the building.

Satellite TV: In chalets, Satellite TV may have a very limited choice of channels – sometimes only BBC World Service or BBC 24. This is also the case with terrestrial channels.

Hot Tubs: Outdoor hot tubs cannot be used after 10pm. If a hot tub breaks down, we always try to have it repaired as quickly as possible. However, as their repair is a specialist task, these technicians are often in high demand. Delays may also occur if parts need to be ordered. We always do our utmost to minimise such delays.

Smoking: In the interest of fire and safety regulations and for our owners, our chalets and ski lodges are all non-smoking.

Cots and high chairs: In North America, parents must bring their own for children under 2 years of age or we can supply details of local suppliers. In Europe a cot and highchair are provided for infants under 2 years of age paying the £79 ticketing charge. Please bring your own cot linen.

Slippers: We strongly recommend that you bring slippers or suitable indoor footwear for use in the chalet, as for the comfort of all guests, outdoor shoes are often not permitted indoors.

Staff days off: Staff in chalets and ski lodges have one day off a week (2 days on 10 and 14 night holidays). On their day off, breakfast and afternoon tea will be laid out for you. In the evening you are free to try a local restaurant. Please ask our resort team for their recommendations or ideas as they have often either visited restaurants themselves or had feedback from previous guests. Clients are requested not to help themselves to items in the fridge or cupboards as these items are part of menus for later in the week. We do not supply wine on staff day off.

DVD Players: DVD machines in the USA do not accept British DVDs. Most resorts have stores from which DVDs can be hired.

Keys: We cannot guarantee that guests will have their own room or chalet keys, or that the chalet will be locked during the day/evening. We are unable to accept responsibility for valuables. A small refundable deposit for chalet keys is required and if keys are lost there is a replacement charge of between 10 Euros and 50 Euros depending on your property. Your host will inform you of this on arrival. Many chalets have entry code systems.

Insurance: It is essential that all group members have adequate insurance that covers all aspects of your ski holiday. This includes hired equipment with many service providing offering top-up insurance and we recommend you take this. Details of this will be displayed in the shop and we recommend you read this. It is the responsibility of the group leader to ensure that this is the case and to provide Skiworld with the details of these policies so that we can help in case of emergency.

Make it your own enhancements: Beer is available in selected French resorts and chalets except Les Deux Alpes and Alpe d’Huez. Due to storage and/or transportation issues, bottles may be available and not kegs or vice versa and quantities may be limited. Please ask our Ski Specialists for details. Kegs of beer are only available for whole chalet bookings. As fridge storage space in chalets is primarily for food, in most instances beer will be stored outside. We are pleased to be able to offer this time and effort saving service to our guests and we cannot guarantee that our prices will be less than those in resort.

N.B: For your comfort and safety, Skiworld reserves the right to only allow access to approved third party suppliers offering goods and services within our properties.

CHECKING INTO YOUR CHALET OR SKI LODGE

For those on Skiworld transfers, check-in to accommodation will normally be on arrival in resort. Check-out is normally 09.00 hrs. Otherwise accommodation is usually available from 17.00 hours.

On arrival/departure day we try to provide changing/storage facilities for all clients (although this cannot be guaranteed). These may be shared with arriving/departing Eurostar passengers with whom there may be an overlap, as these passengers normally have the added advantage of being able to ski on arrival/departure day. We ask you to be patient during this transition.

If your arrival is late, your first evening meal may be a hot soup and/or a cold buffet. If your arrival is even later, we reserve the right to substitute this for a packed lunch on your day of departure. Our staff will wait up for you as long as they can, but if your arrival is very late they will leave directions to your room and refreshments out for when you do arrive.

If you are not arriving on a Skiworld transfer it is very important that you notify us of your estimated arrival time and, if possible, provide us with a mobile contact number. Should you fail to do this in advance, we cannot guarantee that your room will be ready for you on your arrival.

EMPTY BEDS/SOLE OCCUPANCY OF A CHALET OR ROOM

Each room in each chalet and ski lodge sleeps a minimum number of people. If you would like to book the whole chalet or Lodge for your group’s exclusive use, or a room for yourself and you do not have the minimum number, you can choose to pay for any empty beds to ensure you have sole occupancy of the room/chalet/Lodge. Any beds or rooms below the minimum number (see individual chalet descriptions) that are unoccupied and not paid for by you will be sold to other skiers. Please check your invoice and the property description if in doubt.

The supplements for unused empty beds will be confirmed at the time of booking and may be restricted on peak dates. In Europe the supplement for an empty bed is usually between 50% and 100% of the basic adult brochure price. If a room supplement applies then this must be paid as would be the case if 2 people shared the room. Room reductions do not apply to rooms with empty beds. This applies when there is one person already in the room paying the normal price i.e. empty beds are limited to one per room. On peak dates such as 22nd/23rd and 29th/30th December,16th/17th  February, 30th/31st March and 6th/7th April , the empty bed reduction may not apply and the full price will be payable. In North America, please note that empty bed reductions may also change and you will be advised of the up-to-date price at the time of booking.

If a group wishes to have exclusive use of a chalet, we reserve the right to limit the number of empty bed reductions to a maximum of two beds. Any further empty beds will be charged at the full rate. Please check with our Ski Specialists. If you have already paid for the maximum number of empty beds and someone from your group cancels, we reserve the right to charge the full price for this room/bed or to re-sell it to another skier(s).

We reserve the right to increase or decrease these prices at any time prior to booking. You will be advised of the up-to-date price when you book.

Please remember that if a member of your group cancels and leaves a bed unoccupied, an empty bed charge applies (in addition to cancellation charges and a possible reduction of group free places).

SINGLE SHARES

We are one of the few companies to offer single shares in some of our European chalets and ski lodges. We offer you the opportunity to share a room with another single booker and therefore avoid paying any empty bed supplement. Please note that this is subject to demand and availability and does not apply for every departure week of the season. Places are limited and on a first come first served basis. This facility is usually offered 4 weeks before departure and details of rooms available will be displayed on our website or please check with our Ski Specialists.

FLEXIBLE CATERED CHALETS

We offer the opportunity of taking a whole chalet to yourselves - with as much catering as you require - from nothing to every day. You pay one price and can sleep any number of people up to the maximum specified.

A non-refundable deposit of 30% of the holiday cost is payable at the time of booking. If booking within 10 weeks of departure full payment is required. In addition, a caution deposit of £250 is required 4 weeks before arrival. This is usually paid by credit card and will be refunded 2 weeks after the end of your holiday, as long as the chalet and its contents are returned undamaged.

When you arrive in your chalet please inform us if anything is broken or missing as you may otherwise be charged for this at the end of your holiday. We will do our best to replace or repair things brought to our attention as soon as possible. Our hosts will be visiting your chalet daily to clean the communal areas and to empty bins.

All our chalets are non-smoking. Please treat the chalet and its contents with care.

Skiworld reserves the right to recover the cost of breakages or damage caused by you and your party regardless of whether these are accidental or not. If you have caused any damage you will be invoiced for the cost of replacement or repair and this amount will be payable by the party leader prior to departure or deducted from your caution deposit.

You must inform Skiworld if there are children and infants in your party and provide us with their ages (as of the final day of the holiday).

Saunas, hot tubs and steam rooms are used at guests own risk and we cannot accept any liability for accidents, injuries or illness sustained whilst using these facilities. Children must be supervised at all times.

If you are not using Skiworld flights or transfers and are making your own travel arrangements, you must inform Skiworld of your arrival time and provide 2 contact mobile numbers 4 weeks before departure. We will provide you with an emergency contact number should your arrival time be delayed or changed.

Chalets must be vacated by 9.00am on your day of departure, and as we clean the chalet thoroughly, keys are not usually available before 5pm on the day of arrival.

Additional options can be added to your booking up to 14 days before departure as long we have received these requests in writing and they are paid in advance. Pre-bookable options may not be available in resort if not ordered before departure.

Group discounts and early booking offers or special promotions do not apply to flexible catered chalets unless otherwise stated.

Group Bookings

We have a specialised reservations team to help you not only choose the resort and accommodation to suit your needs, but also to help you organise your trip and make the most of our lift pass and ski hire offers and discounts.

Our website will allow you to search by size of chalet and also to look for the most sought-after facilities, for example, ski-in/ski-out chalets or those with hot tubs and saunas. Whatever accommodation you are looking for, don’t hesitate to call our Ski Specialists if you need to discuss your requirements.

We have some of the very best group free place offers – you will find it hard to beat them especially with our great value prices. And don’t forget to check the website for special features, offers or information – especially our up-to-date independent snow reports.

GROUP DISCOUNTS

The more people you book, the better value it is. We offer free places for your group starting with just 7 people in your group. In addition, when you take over a whole chalet on certain dates, we often have special offers for ski hire and lift passes - please check at the time of booking as these offers are subject to availability and are on a first come first served basis. 

To view our most up to date groups discounts in Europe and North America, please visit the Groups page

 

MAXIMUM EUROPEAN GOLD GROUP DISCOUNTS for 2012/13 SEASON

BOOK BY 31ST OCTOBER 2012

DEPARTURE DATE*

NUMBER OF FULL PAYING PASSENGERS IN CHALET

 

7 to 9

10 to 14

15 to 19

20 to 24

25 to 29

30 to 39**

 

1st Dec

1

2

3

4

5

6

 

8th Dec

1

2

3

4

5

6

 

15th Dec

1

2

3

4

5

6

 

22nd Dec

0.5

1

1.5

2

3

4

 

29th Dec

0

0

0.5

0.75

1

1.5

 

5th Jan

0.5

1

1.5

2

3

4

 

12th Jan

0.5

1.5

2.25

3

4

5

 

19th Jan

0.75

1.75

2.75

3.5

4.5

5.5

 

26th Jan

0.5

1.5

2.25

3

4

5

 

2nd Feb

0.75

1.75

2.75

3.5

4.5

5.5

 

9th Feb

0.75

1.75

2.75

3.5

4.5

5.5

 

16th Feb

0

0

0.5

1

1.5

2

 

23rd Feb

0.75

1.75

2.75

3.5

4.5

5.5

 

2nd Mar

0.75

1.5

2

2.5

3

4

 

9th Mar

1

2

3

4

5

6

 

16th Mar

1

2

3

4

5

6

 

23rd Mar

0.5

1

1.5

2

2.5

3

 

30th Mar

0.25

0.75

1

1.25

1.5

2.75

 

6th Apr

0.5

1

1.5

2

3

4

 

13th Apr

1

2

3

4

5

6

 

*departure dates for St Anton, Lech, Mayrhofen and Solden are on Sundays.

**Additional discounts available for groups over 40, please call our Ski Specialists for details

Group discounts are only valid if one payment is received for the deposit and one payment for the final balance from the group leader - Please inform the client when offering a group discount

Group discounts are based on the lowest paying person - Please deduct child discounts, room reductions, accommodation only reductions and approved discounts from the group discount price

If a group increases at a later date, their group free places do not increase. If a group reduces a size, their free places will be reduced

European group discounts and free places only apply to 7 night charter flight based Skiworld catered chalet or ski lodge accommodation holidays. They do not apply to weekend breaks, self-catering, hotel accommodation, late availability prices or special offers unless otherwise specified.
 

Maximum North American FULL chalet discounts

Departure on or between

Discount

01 Dec - 15 Dec

5%

16 Dec - 29 Dec

3%

30 Dec - 15 Feb

5%

16 Feb - 22 Feb

3%

23 Feb - 29 Mar

5%

30 Mar - 12 Apr

3%

13 Apr - 30 Apr

5%

*The group discount shown is the maximum offered on

chalet accommodation only. Please call our

Ski Specialists to confirm discount available.

Discounts are applied to the basic holiday

price only & not accommodation or flight supplements.

See Skiworld.co.uk for most up to date free places


We reserve the right to amend or withdraw group discounts at any time and to limit the number of such discounts across several groups in the same property at the same time. Discounts will be confirmed at the time of booking.

HOW TO QUALIFY FOR GROUP DISCOUNTS

All communication and payment must come from one party leader or agent and all amendments must be in writing from the group leader. In addition it is the responsibility of the group leader to ensure that all group members have read these important information sections and that they all have adequate insurance. The group leader must ensure that payment is made by one cheque, debit or credit card. If payment is made by more than one cheque, debit or credit card on group bookings enjoying free places, there will be a handling fee of £10 per cheque/card in addition to the normal credit card charges. (Visa or Mastercard carry a 2% charge. AMEX 2.5% - please check before booking if we are able to accept AMEX). Failure to pay the balance on the specified due date will result in free places or group reductions being withdrawn.

For European and North American holidays, the whole group must travel on the same date, though you may book different methods of travel separately.

For bookings to Europe travelling on charter flights, names of those in the group as per their passport must be supplied at least 10 weeks before departure unless your group is of 20 people or more and this has been agreed with our Groups Department.

For scheduled flights, correct names must be supplied in writing at the time of booking and cancellation charges of up to 100% may be applied by the airline if changes are made after this.

 CALCULATION OF FREE PLACES

Discounts and free places are the maximum offered and only apply to chalet and ski lodge accommodation at full price. In North America they are applied to the 7 night basic holiday price only in our chalets. They are calculated on the lowest basic price in the booking and do not include room or flight supplements, insurance, ski packs or other supplements. If different price categories are booked, the free places come from the lowest price category (once room reductions have been applied) including children.

Free places and group discounts apply to initial numbers booked and not to subsequent additions. If the group size reduces after booking, the number of free places will also be reduced accordingly and may be forfeited if all conditions are not complied with.

Half price places are calculated by dividing the basic price by 2 and then applying any reductions e.g. self-drive, accommodation only or applying any supplements e.g. room supplements/reductions. Children (or adults) paying half price and enjoying any discount (including any child reduction) count as half a person in the calculation of free places.

CANCELLATIONS


Please remember that if a member of your group cancels, you may incur an empty bed charge, group free places may be affected and the change will carry a cancellation charge (see Cancellations and Amendments by You). Having a standby list of people to come on your holiday is often the best solution. If you find a substitute they naturally take on the holiday cost of the person they are replacing. There may be an amendment fee for a name change or even a 100% cancellation charge for scheduled flight services. Please check with our Ski Specialists.

Children and Families

We have some superb offers for children and our chalets and ski lodges represent particularly good value. Prices include breakfast, afternoon tea and cake and a delicious freshly prepared evening meal – all this helps you budget your holiday and enjoy the lovely informal home-from-home chalet atmosphere.


Our North American ski resorts have excellent mother-tongue ski schools – our regulars rave about them and that’s just the children! In many resorts, children can ski for free - please call our North American Ski Specialists for more information.


CHILDREN PAY HALF PRICE!
We are pleased to offer half price places for children aged 2 – 11 years. These offers are valid ALL season including Christmas, New Year, Half Term and Easter. Early booking is recommended as these places go fast!

RESORT

CHALET

SLEEPS

RATING

Brochure Page

MERIBEL

ANDRE

6/7

4+

88

ALPE D'HUEZ

PETITE ETOILE

6/8

4+

113

ZERMATT

ACONCAGUA

6/8

5

26

ZERMATT

POTOSI

6/8

5

26

VAL D'ISERE

ISERAN

8/10

4+

45

LA ROSIERE

BIZET

10/11

4

61

LA ROSIERE

MOET

10/11

4

61

LA PLAGNE

JOLY

10/12

4

75

ST ANTON

EISFALL

10/12

3+

128

VAL D'ISERE

PREMIERE NEIGE

11/15

4+

43

LA ROSIERE

BELETTE

12/13

4

61

LA ROSIERE

MARMOTTE

12/13

4

61

LES ARCS

TETRA

12/13

4+

65

ST ANTON

SCHLOSSKOPF

12/14

4+

121

VAL THORENS

PECHE

12/14

4

99

VAL D'ISERE

MADELEINE

14/15

5

36

LA ROSIERE

CHOUCAS

14/16

4

62

LECH

FURKA

14/16

4+

131

LES DEUX ALPES

ALICE

14/16

3+

107

ST ANTON

MONTE VERA

14/16

5

122

LES DEUX ALPES

CHAMOIS VOLANT

14/17

5

104

TIGNES

TICHOT

14/17

3+

57

ALPE D'HUEZ

LOUISA

16/18

4+

116

LES DEUX ALPES

LES ROUSES

16/18

4+

106

ST ANTON

HANS

16/18

3+

129

LECH

ALPENLAND

18/19

4+

132

TIGNES

ANNAPURNA II

18/20

5

55

ST ANTON

ROSMARIE

19/23

4

126

VERBIER

LES QUATRE SAISONS

20/22

3+

34

LA PLAGNE

ROUSSETTE

24/33

4

72

LA PLAGNE

ALTESSE

25/33

4

72

VAL D'ISERE

LORES

26/33

3+

46

SOLDEN

KARL RIML

28/32

3+

134

LA PLAGNE CHARMANT 10/12 4 75

ALPE D'HUEZ

LES ETERLOUS

30/32

3+

117

ZERMATT MAZOT 15-17 4 28

SKI LODGES

 

 

 

 

MAYRHOFEN

STOANERHOF

30/43

4+

137

VAL D'ISERE

THE LODGE

66/84

4+

40

TIGNES AIGLE 42 4+ 52


Children under 2 years of age on the return date of travel are subject to an infant charge of £79 in Europe and £175 in USA and Canada.

CHILD DISCOUNTS

Children in chalets in Europe: Skiworld is one of the few operators offering a discount on our brochure prices for all children aged 2 – 11 years ALL season.

 

CHILD DISCOUNTS

Day

Departure

Child Discount

Sat/Sun

15th/16th Dec

10%

Sat/Sun

22nd/23rd Dec

10%

Sat/Sun

29th/30th Dec

5%

Sat/Sun

5th/6th Jan

10%

Sat/Sun

12th/13th Jan

10%

Sat/Sun

19th/20th Jan

10%

Sat/Sun

26th/27th Jan

10%

Sat/Sun

2nd/3rd Feb

10%

Sat/Sun

9th/10th Feb

10%

Sat/Sun

16th/17th Feb

5%

Sat/Sun

23rd/24th Feb

10%

Sat/Sun

2nd/3rd Mar

5%

Sat/Sun

9th/10th Mar

10%

Sat/Sun

16th/17th Mar

10%

Sat/Sun

23rd/24th Mar

10%

Sat/Sun

30th Mar/1st Apr

5%

Sat/Sun

6th/7th Apr

5%

Sat/Sun

13th/14th Apr

10%

*Please note: Reductions apply to the basic brochure price and do not include supplements such as room or flight supplements. Room discounts do not apply when children enjoy reduced price places and these reductions do not apply to rooms in which children aged 2 – 11 are already enjoying half price places. Reductions cannot be combined with any other offer or discount. Children enjoying half price places or reduced prices count as half a person in the calculation of group free places. The reductions only apply to holidays with charter flights in Skiworld catered chalets. Free places are limited to one per family. Infants are children under two years of age on the return date of travel and this charge applies provided that no flight, coach or train seat is used and provided a cot is used in resort. All discounts are subject to availability and may be withdrawn or changed at any time. Please read important information to follow.

Calculation of Child Discounts: There are a limited number of free and reduced child price places and these are subject to availability and on a first come first served basis. For this reason we also limit the number of child discounted places on each booking. All reductions are subject to availability and may change at any time.

Child reductions in Europe apply to Skiworld chalet and ski lodge holidays including charter flights only. Children’s reductions in North America will be confirmed at the time of booking.
Children enjoy a 50% reduction when sharing with 2 adults unless otherwise stated. All child discounts (Europe and North America) are applied after any room or transport reductions e.g. self-drive and all supplements e.g. for rooms, flights etc. are paid in full.

Child reductions apply to the basic price and do not include supplements such as room or flight supplements. Room discounts do not apply when children enjoy reduced price places and these reductions do not apply to rooms in which children are already enjoying half price places.

Reductions cannot be combined with any other offer or discount. Children enjoying half price places or reduced prices count as half a person in the calculation of free places (for groups for example). Child free places or half price places are limited to one per family.

Child discounts do not apply to late availability prices. Family room discounts or children’s discounts do not apply to self-catering accommodation, hotels, short break holidays or late availability holidays.

Please also note that children do not count towards occupancy when hiring a car.

CHILDREN’S AGES
The child’s age on the date of return must not exceed that stated when booking. Infants under 2 years travelling free or paying the flight ticketing charge of £79 in Europe or £175 in USA and Canada do not have a seat on flights or transfers unless they are classified as children, in which case the child prices apply.

COTS, HIGHCHAIRS AND HIGH TEA
In Skiworld Chalets and ski lodges in Europe, a cot and highchair are provided for infants under 2 years of age paying the £79 ticketing charge.  Cot linen is not provided. In North American resorts, baby equipment rental services are available on request, please ask our Ski Specialists for details.

For European self catering and North American hotels and condominiums, cots and high chairs are available on request upon booking. Charges may be incurred and details of these will be given at time of request. Confirmation of requests will be received up to 48 hours after initial request.

We are pleased to be able to provide high tea for your children in our all of our Chalets and ski lodges. Please advise us at the time of booking and check that this has been recorded on your invoice, as this enables us to make the appropriate catering arrangements.

CHILDCARE FACILITIES IN RESORT

You may be able to pre-book locally run kindergartens and we will be happy to provide you with contact telephone numbers. Please note that such facilities will meet local regulations and may not be the same as British standards. We have not inspected these facilities and are therefore not able to guarantee the level of care provided.

Please note that childcare, especially our private nanny service, is very popular and, as places are limited, it is very important that you check availability of children’s places at the time of booking and secure your place(s) immediately.

Private Nanny Service: We are pleased to be working with T4 Nannies who provide our private nanny service in some European resorts. Our Ski Specialists will be able to advise you on how their service works and what you will be required to provide. One nanny can look after up to 4 children if all are over 2 years of age and up to 2 children if any are aged between 3 months and 2 years. Costs for this service are per nanny. For more information, please don’t hesitate to call our Ski Specialists.

A non-refundable deposit of £200 is required on booking childcare with the balance due 10 weeks before departure. Cancellation charges are 100%. No refund will be given if the child(ren) develop an infectious illness and T4 Nannies are no longer able to care for the child(ren).

Should a nanny become ill and unable to continue caring for the child(ren), every effort will be made to replace the nanny with another from the T4 Nanny Service. Should this not prove possible a refund for any time missed will be given.

It is the parent’s responsibility to inform Skiworld/T4 Nannies of any dietary requirements, allergies or medication in writing. Costs of all food are to be met by parents.

Please note that T4 Nannies terms and conditions apply and are available on request. We act as an agent for this service and are not liable for the services they provide.

In Alpe d'Huez and Les Deux Alpes we are working with the well established nanny service Snow Angels. Once again, early booking is recommended as places are limited and on a first come first served basis.

HOTELS, CONDO’S AND APARTMENTS

Skiworld have carefully selected a program of hotels and apartments to ensure that we continue to offer a great standard of accommodation, in the best locations for superb value. For hotels in Europe we display a star rating of the relevant tourist authority to assist you in your choice. In North America, no such rating exists so we have used the judgement of our senior managers to assign a rating based on their knowledge and experience and our guest feedback.

IN-RESORT REPRESENTATIVES FOR HOTEL’S, CONDO’S AND APARTMENTS
In most of our resorts we offer Skiworld representation where you will have the services and assistance of one of our in-resort team. Some of our resorts do not have a local Skiworld team, but we will provide you with a service from a neighbouring resort or our nearest local office. Please see the specific property page for details on representation in resort. Wherever you travel with us, you will always be provided with a phone number in case of emergency for your nearest Skiworld representative.

HOTELS, CONDO AND APARTMENT PRICES
Our hotel, apartment and condominium prices do not include lift passes or ski hire unless specified. They do include flights, transfers and accommodation (board and any extras are specified). If you have already booked your accommodation and wish to add anything subsequently, our pre-booking rates offer incredible value. Contact one of our Ski Specialists for details.
North American condo’s and hotel rooms are priced per condo/room and have a maximum restriction.
European self-catering prices are based on full occupancy of all beds in an apartment and an empty bed supplement is applied for every bed that is not used for the duration of the stay. Double beds, sofa beds and bunk beds are all classified as two beds and two beds in every apartment are accounted for in living area by the sofa bed (usually 2 single beds), you will be told of and charged any empty bed supplements at time of booking and at no point afterwards.

In many of our apartments, hotels and condominiums we receive special rates and offers based on allocations and conditions of booking. When our allocation is full, we may not be able to obtain more rooms at the same rate and terms and therefore supplements or differences may apply. You will be notified of any differences and supplements at the time of booking. Requested rooms, over allocation, will not always qualify for online discounts.
European hotel and apartment prices are exclusive of local taxes such as ‘Taxe de Sejour’ or ‘Kurtaxe’ as these are levied locally, collected by the apartment or agency and given to the local council. Where we offer a Representative Service, these may be collected by them to pass on. You will receive an official receipt for your payment.

HOTEL, CONDO AND APARTMENT DESCRIPTIONS
Hotel room and apartment descriptions cover a variety of configurations and there is no standard rating, configuration or description for hotel rooms and or apartments. Please contact our Ski Specialists on 08444 930 430 for any information on any room/apartment type, specific to any accommodation. Details are confirmed on booking.

HOTEL, CONDO AND APARTMENT SIZE
North American hotels and condos are usually very spacious compared to the European counterparts. Our ski specialists often have up to date information on the square footage of different accommodations to answer any queries.
Most French apartments are ‘compact’ compared to that of the North American condo or European chalets.

HOTEL, CONDO AND APARTMENT BEDROOMS AND BEDS
The number of bedrooms and types of beds in any apartment is detailed on the specific property website and or brochure page. The number of bedrooms is not relative to the amount of beds in the apartment. Bunk beds are common in apartments and condos are also detailed under ‘LAYOUT’ on the specific property pages (French law prohibits the use of the top bunk for children under 6). Where there are two beds in a room, these are more often than not twin beds unless specified otherwise. Double beds are not guaranteed unless stated but can be requested. Confirmation of bed configurations can take up to 48 hours from our suppliers and cannot be requested after booking. Two beds of the maximum occupancy are always accounted for in the communal living area and double up as a sofa. There is a maximum capacity for any hotel room or apartment and it is not possible to exceed this.
North American beds are often a size larger than their UK counterparts. It is not as common to have single beds in North America and therefore a twin is often called a ‘double queen’,

HOTEL, CONDO AND APARTMENT AMENITIES AND FACILITIES
Communal, individual and bookable facilities available in any hotel, condo or apartment are all specified on the specific property info website and or brochure page. If it is not stated, it is not available permanently. The use of some facilities in hotels and apartment complexes, such as swimming pools, saunas and fitness centres, may incur a charge. They may also only be open for limited times of the day. Where we have been informed of this, it is stated in the text but sometimes this will be an in-resort charge from the owners. If in doubt, please check at the time of booking. When staying in hotels or apartments with fitness centres and/or swimming pools/hot tubs, guests are required to provide their own towels and attire, unless specified otherwise in the property information on the property page of the website or brochure. In many instances, particularly in France, swimming hats for women and swimming trunks for men are required. There may also be restrictions on children using the facilities. Please ask for more details when booking. We cannot guarantee that the fitness centres provide the same type or range of equipment as a gym in the UK. For more information call one of our Skiworld ski specialists.
Baths and showers in both Europe and North America may not be full size or have a curtain. Toiletries and soap is not always provided in French apartments but usually are in North America. Hair dryers are also not always provided in hotels, apartments and condos, where they are available it is stated in the property information of the brochure or website page.
Each North American condo and French apartment offers cooking facilities. In North America full kitchens are normally supplied in 1 bed suites and condo’s upwards. This includes 4 rings, a full size fridge freezer, microwave, oven and dishwasher as well as all crockery, cutlery, pots, pans and utensils required.
European apartment usually provide small kitchenettes (unless otherwise stated) including: a fridge, sink, 2 ring hob, microwave or small grill, dishwasher, crockery, cutlery, pots, pans and utensils. Kettles and toasters are rare. So too are mugs larger than an espresso cup.  Some superior and Signature properties offer larger kitchenettes or full kitchens as well as coffee machines. Please check specific property pages for info.
TV’s are not a standard in all hotels, condos and apartments although they are present in many. Please see the specific property page for details. If it is not stated, it will not have a TV. It is not guaranteed that the TV will be of familiar standards and if in a non-English speaking country, there may not be a lot of English speaking channels/programs available. Some accommodations may keep TV remotes at reception and require a deposit to release them to turn on them TV. Deposits are refundable when the remote is returned. DVD players and radios are not guaranteed when there is a TV.

HOTEL, CONDO AND APARTMENT CONSUMABLES
Hotels usually provide toiletries and sometimes coffee and tea making facilities and or a minibar (please check with a Skiworld ski specialist for details). North American condo’s usually provide loo paper, some cleaning up products and a cloth.
French apartments do not provide anything consumable: washing up liquid, loo paper, tea and coffee, salt and pepper, dishwasher tablets, bathroom toiletries, soap or cleaning cloths. This is to be provided by the guests.

HOTEL, CONDO AND APARTMENT ALLOCATION
If you are booking more than one room, apartment or condo within the same hotel/apartment block, we cannot guarantee their location in relation to each other, at time of booking. We also cannot confirm room numbers; these are not usually available until the 48 hours before arrival. If you require a specific room or apartment number or location, we will of course request it with the hotel / apartment block on your behalf, but these cannot be guaranteed at the time of booking.

COTS AND HIGH CHAIRS
If cots and high chairs are required, they MUST be requested at the time of booking. Amenities will be provided by the hotel/apartment/condominium and thus a fee may apply in some instances. We therefore cannot guarantee that any facilities provided will meet British safety standards.

WELCOME STARTER PACKS
As a service to our customers we offer the option of pre-booking starter packs of basic essentials for your stay in your apartment in selected resorts in Europe. These offer the convenience of not having to shop as soon as you arrive or to have to carry some heavy items in your luggage. We cannot guarantee that these packs are cheaper than if purchased in resort and we reserve the right to amend prices if they rise but you will be advised of the correct prices at the time of booking. These are only available when pre-booked. Your pack will be delivered on the day of your arrival.

Due to operational reasons starter packs are not available in Switzerland or Austria. Enhanced starter packs are available in Tignes, Val d’isère, Les Arcs, La Plagne and Meribel only. For details of what is included in a basic and enhanced starter pack please see our website: http://www.skiworld.co.uk/ski-apartments/apartments-starter-packs

ACCOMMODATION ONLY
On certain dates and departures we are able to offer accommodation only holidays. Please call our Ski Specialists team for up to date information.

OTHER GUESTS
On peak weeks, accommodation is likely to be busier and self-catering accommodation is popular with large groups of skiers. We do not and cannot provide details of other guests staying in certain accommodation on certain weeks. We have no control over the behaviour of other guests but should any behaviour become disruptive, Skiworld reps will assist, where possible.

ARRIVAL AND CHECK-IN

On arrival in resort, hotel rooms and condominiums in North America are available for check-in from 4pm and apartments in France from 5pm. Availability of hotel rooms or apartments before these times is at the discretion of the owners if the accommodation is ready. If you are arriving at your accommodation earlier than your check-in time, please ensure that you are aware of the facilities available to you for your wait to enable you to plan your arrival in advance. If you are organising your own transport to resort, please notify us before departure and alert us to your estimated arrival time to ensure that you are able to check-in at this time.. Failure to do so may result in you not being able to get in to your hotel or apartment on arrival. Please note: There may be specific and limited opening times for your apartment or hotel reception and Skiworld will not take responsibility for failure to obtain keys from reception before it closes if guests have, on their own, arrived too late. We cannot take responsibility for any delay in your check-in if the check-in desk is very busy but we work closely with our hotels and apartments to ensure that we can make it as smooth an operation as possible.

Keys

It is normal to acquire only 2 sets of keys for any hotel room, condo or apartment throughout your stay, however many people are occupying it. If you get locked out, spare keys to let you in are available from reception – only during opening times.

Deposit
A cash or card deposit is required on arrival per apartment/condo/hotel room in exchange for the key to cover incidentals throughout your stay. This can be around €/$70 per bed i.e. for a 4 man apartment it could cost €280. In some cases, cash is preferred as it can take a few working days to refund money back on to a card.
French apartments will often provide an inventory list which must be completed and returned to reception immediately upon arrival in the apartment. You are asked to detail any defects to the inventory where any anomalies at the end of your stay will be flagged and charged to the deposit you paid on check-in. The deposit also covers any charges for required cleaning, damaged linen and or towels at the end of your stay.

Luggage Storage
Some hotels and apartments are able to provide luggage storage on arrival or departure. Where we have been informed that this is provided, it has been stated in the text on the specific property page. If it is not stated, there is no permanent facility available. Luggage storage can incur charges and they are usually shared with other guests. Skiworld do not oversee any luggage storage facilities and cannot guarantee that such facilities are locked, secure or tended to by a member of the hotel or apartment staff.

Reception Opening Hours
Hotels and apartments may not offer 24hr reception services. On arrival, please make yourself aware of the reception opening times per day as they can vary in different accommodations and on different days. Receptions are not always in the same building as your lodging so please be aware of your designated reception desk.

SECURITY
Not all hotels and apartment will provide security staff. Many hotels and apartments will have security codes on external doors and some may lock their doors over certain periods of the day for security reasons.
At busy/peaks times of the season, some accommodations will employ security staff to patrol the accommodation for the well-being of all guests. This is not guaranteed at any time during the season.
If you are delayed en route to your accommodation, please check with the hotel, apartment or Skiworld representative to ensure you can get in to your accommodation.

SMOKING
Many properties operate a non-smoking policy on their property which can include external as well as internal areas. Some properties will charge a hefty fee for smoking in rooms, apartments or on their premises. For specific information on this, please ask at the time of booking.

FULL AND HALF BOARD ARRANGEMENTS
If you have arranged board on your holiday, meals usually start with dinner on the day of arrival and finish with breakfast on your day of departure – this may be a packed breakfast if your departure is early. Similarly, if your arrival is late (please notify us in advance) you may be provided with a cold platter on the day of arrival.

A table d’hôtel menu is usually provided for those who have booked meal arrangements in advance with limited or no choice of menu. Please note that sometimes hotels may allocate tables on a shared basis. An a la Carte menu is available at some hotels at a supplement payable to the hotel locally.
If you have not purchased or specified to have meals at any point throughout your stay, you will not receive any booked meals as part of your holiday with Skiworld.

Please note that vegetarianism and dietary requirements are still not widespread in Europe and some hotels may only be able to offer a very limited choice. Some hotels may also charge a supplement for specific dietary requests. It is essential that you notify us at the time of booking of any special dietary needs so that we can advise you and that this request is noted on your invoice.

CHRISTMAS AND NEW YEAR
During the Christmas and New Year period a minimum stay may be imposed and meals in hotels may carry a supplement due to special celebrations. Please note that formal dress is often expected at these occasions. Please ask at time of booking for specific details.

Bars in hotels may not be open after 11.00pm and children may not be allowed into hotel bars, particularly in North America.

PARKING
Parking facilities, availability and charges differ across all accommodations. Some may require booking and pre-paying before travel. Please check parking availability and charges at time of booking.

LINEN AND BEDDING
In North American condominiums and hotels bed linen and towels are included. All free-standing beds will be made up for your arrival and all temporary beds such as sofa beds  or pull-down beds will be left as their primary function i.e. a sofa. On request when booking, these can also be made up on arrival. There is no standard of bedding provided in North American hotels and condominiums but where we it has been specified by the hotel it is detailed in the property info. Please make your ski specialist aware of any requests on booking.
In most French apartments, one set of bed linen is provided per bed in an apartment. Bed linen packs consist of; 1 mattress flat sheet, 1 pillow case and 1 sheet for the duvet or blanket. Beds are NOT made up for the guests on arrival except where specified on the property information pages in the brochure and on the website. Bed linen is rented to the guest for the duration of their stay and extra sets are not always available to rent once in resort, so if you require extra linen please request it upon booking. Extra linen incurs a fee of around €20 per set. Damage or failure to return linen will incur charges on departure.
Where there are duvets instead of blankets, it is specified on the specific property page. 1 blanket and 1 pillow is provided per bed in an apartment. As guests are required to make their own beds on arrival, bedding can usually be found stored in apartment cupboards.

TOWELS
Bath and swimming and dish towels are not always provided by the residence and are also not always available to buy or rent in resort.. Where towels are available, we have included information about it in the text; otherwise please assume that you will need to take a towel with you for each purpose if required.

HOUSEKEEPING AND END OF STAY CLEANING
In North America, cleaning of your hotel room or condo at the end of your stay is included. In some cases, cleaning during your stay is not included. Please ask a ski specialist for details or specific requests on booking.
In European Apartments, housekeeping throughout your stay is not normally included in unless specified on the specific property website and or brochure page. Cleaning of the apartment at the end of your stay is also not normally included. Some Superior and Signature European apartments do include a cleaning service and where applicable will be indicated in the property information on the website or in the brochure. Guests without cleaning services included are expected to clean the apartments themselves at the end of their stay, leaving it as it was found; removing all consumable products and putting everything back where it was stored on arrival. A vacuum cleaner is provided in the apartment, cleaning products and cloths are not usually (Reception and local supermarkets often sell cleaning products or packs). Charges will be deducted from your check-in deposit for lack of cleaning, not leaving the apartment as it was found. Please read the below information on rubbish also.
In some apartments, midweek and end of stay cleaning is available to purchase from reception. Please ask a ski specialist for details.

RUBBISH AND WASTE
In North America, waste bags will be provided and waste will be disposed of from hotel rooms and condos by housekeeping. With Condo’s that are not serviced, guests may be requested to discard of it themselves.
In French apartments, guests are required to remove their own rubbish from their apartments throughout and at the end of their stay to dispose of them in the relevant bins, often external to the apartment block. If rubbish bags are left outside apartments in public areas, guests can be charged for their removal by the apartment reception/management. There are usually signs to show where the bins are but if unsure, please ask reception for directions and details.
Please be aware that there may be regional or local requirements for waste disposal, details of which will be given at check-in and or in the hotel room/condo.

NOISE
Noise should be kept to a minimum throughout your stay. Please report other noise cases to reception.
French apartments are strict with noise and adhere to the national Noise Law stating that there is to be no noise that can affect others past 10pm. Those who do not abide by this are officially warned and in the most serious cases evicted from their accommodation. Skiworld cannot be responsible for guests that break the law, incur warnings for it and or who get evicted.

LIFTS
It is not guaranteed that all of our hotels, condos and apartments offer a lift to every floor. For more details please speak to one of our ski specialists.

DAMAGE, THEFT OR LOSS
In the unfortunate case of something being damaged lost or stolen, all cases should be reported to reception. For insurance claims, guests will be required to head to a local police station to fill out a form to present to their insurance company for any claims. Skiworld cannot be held responsible for the loss or theft of any personal belongings in any hotel, condo or apartment booked with Skiworld.

MAINTENANCE ISSUES
All maintenance issues should be reported to your reception who will deal with attending to the issue. Where possible, it is best to report them in the mornings if they are required to be sorted in the same day. Skiworld are not responsible for the maintenance of any hotel, condo or apartment but will assist where possible to ensure safe and efficient works.

WiFi
WiFi is not guaranteed in hotels, condos or apartments. Where it is provided, it is not always guaranteed throughout the whole building, all WiFi provisions are stated on the specific property info page on the website and or in the brochure. Using the WiFi may incur charges with your hotel/condo or apartment and with your service provider – please check with reception and with your provider for more information.

SKI LOCKER ROOMS
Ski locker rooms are usually provided in most hotels, condos and apartments but are not guaranteed. Please check specific property info pages for details. They are usually communal locker rooms with and can usually be found on the lower floors of the accommodation or in external buildings. In many cases there are restrictions on footwear between your room/apartment and the ski rooms. Please check at reception for location, best access from your room/apartment and any restrictions in place. In some cases, there may be an extra charge for usage. Please note: Ski lockers can be a target for thieves and Skiworld cannot be held responsible for the loss, damage or theft to any equipment left in the lockers throughout your stay. We do not guarantee that the lockers will be safe to lock your equipment in or that the hotels, condos and apartment management oversee or attend to them in anyway.

DISABLED ACCESS

Not all hotels, condo’s and apartment provide comprehensive disable access. Please speak to one of our ski specialists for more details.

DEPARTURE

Departure time is between 09:00-11:00 irrespective of your time of departure. You will be notified of this during your stay but please ask at reception for confirmation if you do not receive information or you are unsure.

DEPARTURE: DEPOSIT RETURN
To retrieve deposits at the end of a stay, guests must visit reception when departing to hand over their keys. If they are leaving when reception will not be open, guests must visit reception when it is open before departing to discuss arrangements for their deposit refund and key return,
For French apartments, please be aware that Skiworld departure coaches leave resort early morning before reception opens meaning that cash deposits are not retrievable at this time. Skiworld staff cannot be responsible for retrieving cash deposits from accommodations to send on to guests. Charges will be deducted from deposits by the apartment management in the event of damage to the apartment, linen or towels and or failure to clean the apartment – if required to.

Travel

We are able to offer a range of regional flight options and private express transfers to selected resorts in Europe and North America. As these are subject to availability early booking is recommended.

Please bear in mind all travel arrangements including routings, timings, aircraft type and arrival airports/stations are provisional until confirmed on your itinerary and may change after this due to circumstances beyond our control.
Carriers and/or airports, port authorities and other competent authorities may make decisions resulting in delays, changes of route, of departure/arrival airport and rescheduling. When this occurs we are not consulted and we
cannot accept liability for such decisions as they are for operational reasons. To maintain low prices and offer a variety of regional flight options, where necessary we share flights, transfer coaches and/or Reps with other
operators. Occasionally this means an earlier or later departure. We reserve the right to substitute airlines/aircraft and make necessary changes to your travel arrangements including a change of transport method
in a force majeure situation.
If we need to book transport specifically for your holiday (i.e. we have sold our allocation or you require a tailor-made option), or you wish to book transport only, you must provide a credit card authority and agree to pay the full cost
before we can request the transport.

Weather conditions in the mountains can, at extremes, cause road closures and delays are, therefore, not uncommon. Many insurance policies including annual policies that have a ski section do not cover you for costs associated with events such as travel delays or piste closure. It is a condition of booking that you are covered by a comprehensive winter sports insurance policy.

Very rarely force majeure situations (such as bad weather or the forecast thereof) can occur and result in a change or, at the very worst, the termination of your holiday before the due date.  In the unlikely instance that this does occur we regret that we will not be able to refund any portion of your holiday (unless our suppliers do), pay you any compensation or expenses you incur as a result. You may be able to claim through your own insurance, subject to terms. 

In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used (or likely to be used) on our website.

If we need to book transport specifically for your holiday (i.e. we have sold our allocation or you require a tailor-made option), you must provide a credit card authority and agree to pay the full cost before we can request the transport.

FLIGHTS – GENERAL

Holidays in this brochure are based on departures with no additional flight costs or supplements except where stated. In the European flight table these are shown as having a £0 supplement. We reserve the right to increase or decrease the supplements (such as regional supplements) at any time. The up-to-date price will be quoted at the time of booking and any changes to the grids in our brochure are displayed on Skiworld.co.uk.

If you choose to fly from a different airport, on a different day or with a different airline to allow a desired stop-off, you may have to a pay a supplement. This will be detailed at the time of booking.

The availability of the transport seats and accommodation is limited. Once our allocation has been filled, we may have to purchase more capacity. If this is the case the advertised prices/supplements may not apply as we may not be able to obtain the same favourable rates or the same booking class (even within economy). If this is the case we will inform you of this at the time of booking.

In some instances, accommodation or routes for certain holidays may only be available on flights with extra charges. This may be because the accommodation is only available on certain days or onward connections may restrict choices of dates or times of travel. You will be advised of this at the time of booking.

Children
CAA regulations state that a child of 2 years or older (on the return date of travel) must have its own air seat and will otherwise be denied boarding by the airline. Children under 2 years (on the return date of travel) must sit on a parent’s lap and are not entitled to luggage allowance or catering on flights or seats on transfers unless these have been paid for.

Unaccompanied Minors
Anyone aged under 16 must be accompanied by an adult aged 16 or over. Similarly, every infant must be accompanied by an adult aged 16 or over.

Delays
The vast majority of our departures leave on time, but occasionally delays occur which are beyond our control. We liaise with aircraft operators and our policy is to endeavour to ensure that any delay is as short as possible.

Please be aware that we are often not advised by scheduled airlines of delays to flights either internal or international. For clients travelling in the US or Canada on connecting flights please call our Area Manager (details on your itinerary) to inform them of any revised travel details.

A new Europe-wide law came into force in 2005 relating to denied boarding, delays and cancellations of flights granting new rights to passengers. In certain circumstances passengers have the right to cancel their flight and receive reimbursement of the cost of their flight from their airline. Full details will be publicised at EU airports and will be available from affected airlines.

Please note that reimbursement of the cost of a flight that forms part of your holiday is the responsibility of your holiday airline and will not automatically entitle you to reimbursement of the cost of your holiday from Skiworld or  booking agent. Your right to a refund and/or compensation from Skiworld is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should refer your complaint to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk

Baggage
If the baggage allowance on any flight is exceeded there may be a charge for the excess or it may not be possible to load it on to the flight. The baggage allowance for scheduled, charter and low cost carrier flights is shown on your itinerary. Baggage allowances will not be pooled – each allowance is individual. Please read the appropriate sections below.

Boot bags count towards your overall weight limit on all flights as do skis on some scheduled flights. If you intend on taking skis, it is important to discuss this at the time of booking as these must be booked and paid for on charter flights and no-frills airlines and now on some scheduled flights. Space for skis is limited and on a first come first served basis.

Please note that we have no liability for baggage whilst in the care of the airline. This is the responsibility of the airline and it is important that you check to make sure the terms of your insurance policy cover you adequately.

IMPORTANT: If you are flying to/from Grenoble airport, or on any Monarch flight, helmets and boots are not permitted in your hand luggage.

EUROPEAN CHARTER FLIGHTS

Our holiday prices are based on charter flights to Geneva, Grenoble, Friedrichschafen or Innsbruck – whichever has a nil supplement in the price grid. We allocate a specific number of seats to each resort. This also applies to regional departures. Booking early ensures you have the full choice of all our flight routes.
Occasionally at the beginning and end of the season we may use other carriers such as scheduled airlines and low cost carriers. In these instances the rules for scheduled airlines apply.

European Transport Supplements

Please navigate through the booking process on our website or call the sales team on 08444 930 430 for the most up-to-date information on any flight supplements which may apply to any given holiday.


Pre-Booking Flight Seats Together
Pre-booking your seats means that the airline will pre-allocate your seats so all those in your party who pre-book will be seated together. We cannot guarantee however that you will not be separated by an aisle. Exact seat numbers will be allocated at check-in. All members of your party who wish to be seated together must pre-book this service. Currently this service is only available on our Monarch charter flights. Prices are from £9pp.

Name Changes
If a change of name is requested within 10 weeks of departure or once the itinerary or ticket has been issued (whichever is the earlier) a charge of £50 will apply.  Prior to 10 weeks a £35 charge will apply. If your flight has been booked with a no-frills scheduled carrier such as Easyjet, a further charge may be incurred.

E-Tickets
For all of our European flights you will be issued an itinerary only. E-tickets are arranged with the airline and a boarding pass will be issued at check-in on receipt of your itinerary. Where it is not possible to issue an e-ticket for late bookings, we reserve the right to charge a ticket on departure fee to cover the additional cost.

Baggage Allowance
On our European charter flights, your baggage should not comprise more than 1 suitcase or bag plus 1 boot bag, weighing no more than 20kg in total and 1 piece of hand luggage weighing no more than 5kg. Skis and snowboards may also be carried if booked and paid for in advance. Subject to availability.

Carriage of either skis or snowboards on charter flights
With ever larger numbers of people carrying equipment on flights, charter airlines are finding it increasingly difficult to cope with the extra weight (and therefore fuel) and handling of these oversized items. This has increased the risk of items being offloaded from aircraft.

In line with all other major winter sports operators, we ask that you register your skis/boards with us at the time of booking at a cost of £39 per board or set of skis on our charter flights. If you do not pre-book, there will be a £45 per board or set of skis charge at the airport and we cannot guarantee that your equipment will be accepted. Each plane has a limited amount of space for skis and boards and this is allocated on a first come first served basis. We strongly advise that you book your equipment with us at the earliest opportunity. Ski and Snowboard bags must contain skis and snowboards only and boot bags contain ski or snowboarding boots only (in case of delay or the necessity of offloading this equipment). Please note that snowboard bags count as oversized sporting equipment and must be paid for as board carriage, regardless of whether this is your only item of checked baggage.

Ski/ Board Carriage weight allowance:
Monarch = 12kg
Thomas Cook = 15kg

If you have NOT paid for ski carriage, you are allowed to take a boot bag (on our European Charter flights) but this forms part of your 20kgs standard allowance. Please note that on Monarch flights boot bags are not allowed to be taken as hand luggage into the aircraft cabin and must be checked into the aircraft hold.

Should your skis or board which have been pre-booked fail to travel on your flight, we will arrange for them to be forwarded to your resort at no extra charge. No-frills airlines insist that skis or boards are booked in advance and their charges start at £25 per item each way.

Baggage allowance on European scheduled flights
With carriers such as Easyjet, your pre-paid allowance is 1 item of checked baggage weighing no more than 20kgs plus 1 piece of hand luggage no bigger than 56 x 45 x 25cm including wheels, which must fit comfortably into Easyjet's baggage gauge. Please note that a boot bag is equal to one piece of luggage and must be pre-paid as additional baggage if you want to check it into the hold. Supplements apply for additional bags, weight and for other sporting equipment. These must be booked and paid for in advance.

Carriage of either skis or snowboards on European scheduled flights
Ski and board bags are classed as oversized sporting equipment and must be pre-registered at a cost of £30 per item each way.

SCHEDULED NORTH AMERICAN FLIGHTS

Tickets and Names
Please note that most of our tickets are now issued as electronic tickets or ‘E-tickets’. Clients issued with an E-ticket will not receive a paper ticket but will receive an itinerary with their flight locator number.

Many forms of transport such as scheduled flights require that full names are supplied at the time of booking. They also have restrictions on changing names, dates etc. before and after tickets are issued. Should you request a change we may have to pass on any cost charged by the carrier which may involve repurchasing a new ticket at a higher cost. It is therefore important that names are supplied to us in writing at the time of booking.

If the amendment means we have to send you new tickets, we cannot do this or refund any monies paid (if applicable) unless we have your old tickets and documentation. Where scheduled flights are booked please be aware that there are charges levied by the airlines for re-issuing lost tickets.

ESTA Form

All passengers from the UK entering the USA must complete the Electronic System for Travel Authorisation (ESTA) form. The authorisation is valid for 2 years from the date of travel, and must be completed no later than 72 hours before departure. The form must be completed online and costs $14. You can complete the ESTA form here:

https://esta.cbp.dhs.gov/esta/esta.html

Online Check-In
All of our transatlantic scheduled services offer online check-in via their own websites.  This enables you to bypass the queues at the airport, pre-reserve your seats and print your boarding pass ready to go.  Once at the airport you can drop your bags to be tagged and proceed straight to security.  To check-in online you will need your airline locator reference number, which will be on your itinerary and names of the passengers flying.  Online check-in generally opens 24 hours before departure and closes 2 hours before. We highly recommend that you check-in online in order to confirm the details of your flights such as departure terminal and scheduled times.

Please note: some no-frills carriers require you to check in and print off a boarding pass and will make a charge at the airport should you fail to do this. Please check your final information. 

British Airways Advanced Passenger Information
All British Airways clients are required to enter advance passenger information for travel to the United States. Please go to BA.com and click on ‘manage my booking’. Enter you BA locator (see you itinerary) and the surname of the lead passenger and go to the section marked ‘Advance Passenger Information’

Please note that all flight times are provisional until you receive your tickets or itinerary. The carriers may have changed flight times since you made your holiday booking. Please check your documents as soon as you receive them, in particular that passengers titles, initials and names are correct. Please inform the office immediately if you find an error.

If flight schedules should change after your documents are issued a new itinerary will be sent. The ticket will remain valid and will be updated by the check-in staff at the airport.

Please note: most tickets are non-changeable and non-refundable. If you cancel or amend your booking once tickets are issued, the appropriate amendment fee or cancellation fee will apply.

In some instances you can change the return date on your ticket whilst on holiday. Please check if this is possible with our London office prior to the departure. However, if your ticket has already been issued, this must be done after departure at the local airline/office. Some airlines allow a date change on the return leg for a fee paid directly to the airline in the US or Canada. Date changes to the outbound flight will be treated as a cancellation.

Hand Luggage
We strongly urge all customers to restrict hand luggage to an absolute minimum required to complete their journey. For the latest advice regarding hand baggage restrictions, please visit www.direct.gov.uk. All other items should be safely stowed in luggage and checked-in for carriage in the aircraft hold.

In following this advice, handling staff may ask you to check-in items of hand baggage and we would therefore ask you to remove essential items so this can be done with minimum inconvenience. We would also advise that you allow extra time than usual for check-in in case of any unforeseen delays due to security measures.

Checked Luggage Allowances

British Airways

1 piece of checked luggage per person weighing no more than 23kgs and not exceeding 90cm x 75cm x 43cm, including the handle, pockets and wheels. Additional allowance and ski carriage can be purchased from £34 each-way via the ‘Manage my Booking’ section of the BA.COM website.

United Airlines

1 piece of checked luggage per person weighing no more than 23kgs and not exceeding 62” (width + height + length). Additional allowance and ski carriage can be purchased from $100 each-way during the online check-in process.

US Airways

1 piece of checked luggage per person weighing no more than 23kgs and not exceeding 62” (width + height + length). Additional allowance and ski carriage can be purchased from $100 each-way during the online check-in process.

American Airlines

1 piece of checked luggage per person weighing no more than 23kgs and not exceeding 62” (width + height + length). Additional allowance and ski carriage can be purchased from $60 each-way during the online check-in process.

Air Canada

1 piece of checked luggage per person weighing no more than 23kgs and not exceeding 62” (width + height + length). Ski carriage must be registered at the time of booking (we can do this for you but this must be paid for at the time of online check in - C$100 each-way).

If you take more than the allowance stated, the airline may charge you an excess luggage charge. Skis, boots and other sports equipment will be carried in the hold along with children’s pushchairs.

CHECKING IN AND BOARDING

Security

Following the tragic events on 11th of September 2001, the British government has required all UK airlines and airports to operate in accordance with the highest possible security requirements.  All our flights will operate under the heightened procedures and passengers are urged to take the following action in order to minimise the effect such measures will have on the normal operations of services. Non-observance of this advice will increase risk of these procedures causing boarding and flight delays, and therefore unnecessary inconvenience to customers.  Security controls at UK airports for transatlantic flights can be time consuming, particularly at peak times. Passengers should check in at least 2 and a half hours prior to departure.

The travel services we use are non transferable so you should make sure you have ample time to get to the airport for your journey. Please remember to leave time for traffic delays and parking or reaching the terminal from the rail station. Your itinerary will advise which terminal your flight departs from.  Should you miss the outbound flight, you are responsible for making your own way to your destination and onward to your booked accommodation. If this happens, please notify your airport representative in the USA or our London office immediately as our staff will be expecting you at your original arrival time. Most airlines will cancel all onward and return flights if the outbound flight is not flown.

Flight Reconfirmation
Your outbound flight (and any onward same day connecting service) is automatically reconfirmed for you. Although most airlines now have a policy that states that reconfirmation of return flights is no longer necessary, we recommend that you call and check if there have been any schedule changes to your service. Skiworld cannot be held responsible for any missed departures on a return journey due to flight schedule changes when clients are on a self-drive holiday.

Transfers
Your itinerary will give full details of your transfer arrangements. Due to the flexible nature of holidays to North America with multiple arrival days we cannot always have a Resort Representative or Manager at the airport for your arrival. Some transfers are organised from resort with local scheduled taxi and private coach companies who will have been given your flight arrival details. They will be expecting you. Although scheduled airlines have guaranteed departure and arrival slots, delays can occur due to bad weather conditions or technical faults. In the case of substantial delays, most airlines will make provision for your wellbeing.  In all instances, airline staff on the ground are best places to address any problems and they therefore should be your first point of call. If you need advice or assistance please call our overseas office (details on your itinerary and page 8).

In the event of a delay to any leg of your journey to North America, if you are able to call your resort or airport representative from your connecting airport to advise us, we will be able to re-arrange your transfer to match your revised arrival time in North America and therefore keep your waiting to an absolute minimum.

Smoking
All scheduled airlines now operate a no smoking policy on flights. There is also a no smoking policy on all our transfers for the maximum comfort of our guests.

Pregnancy
Airlines have different regulations regarding travellers in the advanced stages of pregnancy and may refuse to carry passengers who will be more than 28 weeks pregnant on their return journey. A general guideline is to carry a doctor’s note signed within 7 days before your departure confirming that you are fit to travel.

Airport Terminals

Your itinerary will show which terminal your flight departs from. However, please ensure you double check that this has not changed by checking-in online prior to departure.

Connections
For flights to the US and Canada the connection times are booked in accordance with the airline’s recommended connection time depending on the airport through which you are transiting and the arrival and departure terminals. You must clear security at your first point of call in the US or Canada from the UK.

If you are concerned that the time recommended by the airline is not adequate, please inform us at the time of booking to enable us to search for longer stopover times – particularly if you are less mobile. In certain cases, when flight availability is limited, we may only be able to offer the minimum recommended connection time.

If you miss your flight for any reason such as a delayed flight or increased security, the airline is responsible for arranging your onward travel to your final destination.

Baggage Allowance
The standard checked baggage allowance for transatlantic flights to North America is 1 piece weighing no more than 23kgs and no more than 62” in total dimension (height + weight + width). Please note that a ski bag or a boot bag is equal to one piece of luggage. Most carriers will allow you to pre-purchase additional allowance or oversized sporting equipment such as skis or board bags. Charges vary by airline, please call for details or visit the airlines own website.

On all scheduled flights, bags or sports equipment not pre-booked may not be accepted at the airport.

CONDITIONS OF CARRIAGE

When you travel by air, water or on land, the relevant carriers Conditions of Carriage will apply to your journey. These will be incorporated into our contract with you. Your compensation in respect of death, injury, delay to travel and loss, damage and delay to luggage may be limited by these conventions (such as the Montreal Convention for travel by air and the Athens convention for travel by seas). Details of limits of liability and these conventions are on our website. In addition, copies of all such terms are available on request from us.

CHANGES/CANCELLATIONS

All travel arrangements including routings, timings, aircraft type and arrival airports/stations are provisional until confirmed on your itinerary and may change after this due to circumstances beyond our control.

Carriers and/or airports, port authorities and other competent authorities may make decisions resulting in delays, changes of route, of departure/arrival airport and rescheduling. When this occurs we are not consulted and we cannot accept liability for such decisions as they are for operational reasons. To maintain low prices and offer a variety of regional flight options, where necessary we share flights, transfer coaches and/or Reps with other operators. Occasionally this means an earlier or later departure.

We reserve the right to substitute airlines/aircraft and make necessary changes to your travel arrangements including a change of transport method in a force majeure situation.

TRAVEL ONLY

Clients must pay in full on booking, and dates cannot be changed once confirmed. No cancellation refunds are available. Clients are advised to take insurance, which provides a level of cover for cancellation, subject to terms.

PERSONAL PROPERTY

Clients are responsible at all times for their own personal documents, for their baggage, belongings and ski equipment whether hired or not. It is the responsibility of the owner to ensure that their property is taken from the point of arrival on to the transfer vehicle, from vehicle to vehicle at a transfer hub, and from the transfer vehicle to the accommodation and vice versa on departure.

TRAIN SERVICES

The availability of seats on our train services is limited. Bookings at the advertised supplements are on a first come first served basis. Once our allocation has been filled, we will inform you of this. We will be pleased to make a booking on your behalf for the train service required (subject to availability) but we cannot guarantee that it will be at the advertised supplement.

Groups
We will make every effort to seat groups together, however, with the Eurostar booking system it is not possible to guarantee this. Seating may be allocated in different carriages and different areas of the carriage. This is beyond our control. Seat allocations will be confirmed on your tickets.

Eurostar services
All Eurostar services depart from St Pancras. Please note for guests’ comfort all services are non-smoking. Eurostar direct services stop at Ashford International but do not stop at Ebbsfleet International. First class seats are available on request and the supplement will be confirmed at the time of booking. Dates in April may be on request. You will be advised at the time of booking.
Departure from resort will be in the afternoon and clients will usually have time for a meal in Bourg St Maurice or Moutiers before the train departs later that evening. This is to ensure that regardless of weather and traffic conditions, clients reach their departure point in good time. If this train service is missed due to circumstances beyond our control, it is too late for clients to secure alternative means of transport to the UK that night.

Carriage of skis/snowboards on trains
On Eurostar one set of skis or one snowboard per person is carried free.

TRANSFERS

We have provided approximate transfer times to your resort in this brochure and on the website. Please bear in mind that these are approximate as they cannot take into account prevailing weather or traffic conditions or the location and accessibility of your accommodation. This is especially true at peak dates such as New Year or February half term when other nationalities are also on holiday and therefore roads can be busy.

It is also important to remember that in some cases we stop transfer coaches for a break or to change driver – this is more likely if flights or road journeys have been delayed. In order to keep prices low we sometimes need to combine transfers to and from resorts or you may need to change coaches at a transfer hub. Whilst we aim to keep waiting times as short as possible and minimise journey times, this may mean your waiting time is longer. Please also note that you may not always be accompanied by a Skiworld Representative.

WCs on coaches: Please bear in mind that the cold weather may affect the WC on your coach despite our or our drivers’ best efforts.

North American Transfers
We use scheduled transfer companies with set departure times. We always try and book you on a transfer as close as practicably possible to your arrival time although this is always subject to availability. This may mean a wait after your flight has arrived for the next scheduled transfer. At the beginning and the end of the season, there may be a longer wait for your transfer as our suppliers may reduce their services.

We do offer private transfers for an additional cost, please enquire at the time of booking.
Due to the flexible nature of holidays to North America with multiple arrival days there will not always be a Resort Representative or Manager at the airport for your arrival. Most transfers in North America are organised with local scheduled transfer companies who will have been given your flight arrival details. They will be expecting you. Details of transfers will be on your itinerary.

Although scheduled airlines have guaranteed departure and arrival slots, delays can occur due to bad weather conditions or technical faults. Our staff and transfer companies do everything possible to stay abreast of these delays and to reschedule your transfer times accordingly. However, this is not always possible.

In the event of a delay to any leg of your journey to North America, if you are able to advise the Resort Manager or in the case of a resort without a Skiworld Representative, the relevant transfer company (all contact details are provided with your departure documentation) from your connecting airport, it may be possible to re-arrange your transfer to match your revised arrival time in North America and therefore keep your waiting time to an absolute minimum.

CAR HIRE

Conditions of car rental state the nominated driver must be at least 21 years old (there is a supplement payable locally for drivers under 25) with a valid full British Drivers Licence (an international drivers licence is not required). A major credit card is needed as a deposit when you collect your vehicle.

Upgrades and Changes
In the case of our holidays to North America, if you have not taken advantage of our preferential prepaid rates to secure the upgraded vehicle size of your choice, you will be offered the opportunity to do so locally (subject to availability). Please note that any upgrades or changes to car-hire packages which are negotiated locally will be subject to additional sales taxes (approx. 30%) all of which must be paid for locally. Please note that Skiworld are not responsible for any extra charges incurred.

Car Hire Vouchers
If you have pre-booked car hire you must take your voucher with you as this is form of payment. Please treat this voucher as you would cash. If you cannot present a voucher at the car hire desk you will be required to pay for the hire car locally. No refunds will be given on unused vouchers.

Car Hire Prices
Car hire is based on 4 people sharing unless otherwise stated. Supplements may apply when booking car hire with less than 4 passengers.

CDW (Collision Damage Waiver)
All car hire prices for North America include CDW as unlike British insurance policies in which unlimited third party liability coverage is mandatory, laws in North America only require a bare minimum of third party coverage which could leave you seriously financially exposed in the event of a claim against you. CDW protects you against damage to the rental car (including theft and vandalism) regardless of who is at fault. Without CDW you would be personally responsible for any damage up to the full value of the vehicle.

CDW package does not include: State taxes/airport fees, personal accident insurance, extra liability, facility usage fee, additional drivers, infant/child seats (children up to 5 years are required by law to be transported in approved child seats), drivers under 25 supplement, fuel (payable on arrival), one way rental (charge varies depending on location), vehicle upgrades (supplements apply for larger vehicles or 4 door versions) or snow chains in California (State law requires cars to be equipped with snow chains in certain weather conditions and must be purchased locally for approx. $40 these cannot be rented).

Alamo Gold
We strongly recommend Alamo Gold which covers State taxes/airport fees, personal accident insurance, extra liability, facility usage fee, ski rack (but not guaranteed to be a rack that will carry snowboards) and up to 3 additional drivers. It also includes a tank of petrol as well as extended protection which provides you with up to $1,000,000 third party liability coverage. The policy also covers the renter and family members up to $100,000 for accidental death due to negligent, un-insured or hit and run motorists. Alamo Gold however, does not include infant/child seats (children up to 5 years are required by law to be transported in approved child seats), drivers under 25 supplement, one-way rental (charge varies depending on location) or vehicle upgrades (supplements apply for larger vehicles or 4 door versions). Please see page 230 for more details.

Caution Deposits
A credit card security deposit is required when the car is collected in the name of the lead driver. The car hire company may obtain an authorisation against the card at this time of approximately $500 per week / $100 per day. Please make sure that you have a valid credit card with you.

Luggage
We have indicated the approximate sizes of the cars available in North America here. The size of car you have booked will be detailed on your invoice. Please bear in mind that luggage space is limited and therefore pack with this in mind.

Your Licence

 

You must be over 21 years of age to drive a hire car in North America. Drivers under 25 years of age will be charged a supplement locally. For driving in Canada or the States you do not need an International Driving Permit (IDP), as a full British Licence is accepted.

Driving
Familiarise yourself with the route and any unusual elements of their highway code, e.g. right turns on a red light. All Alamo cars are automatic unless otherwise specified. Alamo offers a 24-hour roadside assistance on all of their rentals. Make sure you have been provided with all the relevant contact numbers and information from them before starting your journey.

Please find driving directions and car hire vouchers enclosed with your travel documents. All car size upgrades and insurance packages must be pre-booked with Skiworld to secure the best rates.  You will be required to leave a credit card imprint as a deposit when you collect your vehicle.

 

MAKING YOUR OWN TRAVEL ARRANGEMENTS


If you are making your own travel arrangements and are staying in any of our European chalets you should arrive on the same day as our flight programme. If you are making your own travel arrangements and staying in one of our North American chalets or European self-catering apartments you must arrive on the day stated on your itinerary. No reductions can be given if you fail to arrive on the stated day. Please advise us of your estimated time of arrival.

Parking
Many resorts have parking restrictions and parking charges and in some, parking must be booked in advance. It may be free to take a car into the resort to unload and leave it on the outskirts. Please ask our Ski Specialists for details.