Important Information

Contents

 

Insurance    
Up to date information    
Facilities for wheelchair users or special needs access    
CHALETS AND SKI LODGES    
What to Expect - Chalets and Ski Lodges    
  1.1 Your home-from-home  
  1.2 FREE WiFi  
  1.3 Mountain Locations  
  1.4 Our in-resort service  
  1.5 The extras you will enjoy in a ski lodge  
To help you choose    
Mouth-watering Menus    
  3.1 Our delicious chalet board  
  3.2 Delicious menus in our ski lodges  
General Information for Chalets and Ski Lodges    
Checking in to your chalet or ski lodge    
The price of your chalet or ski lodge holiday    
  6.1 Accommodation only holidays  
  6.2 Empty beds/ sole occupancy of a chalet or lodge  
Single shares    
Flexible catered chalets    
Group bookings in chalets and ski lodges    
  9.1 We make it easy for you  
  9.2 Group discounts  
  9.3 What you need to know about group discounts  
  9.4 Cancellation  
Children and families in chalets and ski lodges    
  10.1 Half price places for children and child discounts  
  10.2 What you need to know  
  10.3 Children's ages and infants  
  10.4 Childcare  
  10.5 Cots, highchairs and high tea  
Hotels, apartments and condominiums    

 
11.1 Ratings  
  11.2 Hotel, condo or apartment layouts  
  11.3 Hotel, condo and apartment facilites  
  11.4 What is provided?  
  11.5 Skiworld starter packs   
  11.6 Housekeeping and cleaning  
  11.7 Our hotel, apartment and condo prices  
  11.8 Full and half board arrangements in hotels  
12. Arrival, check-in and departure for apartments and hotels    
13. General information on hotels, apartments and condominiums    
14. Late bookings and special offers    
15. Ski packs, excursions and apres-ski    
16. Special requests    
17. Single travellers and under occupancy    
18. Lost property    
19. In resort    
  Social Skiing  
20. Data protection and privacy    
21. Visa and passport information    
22. Know before you go    
23. Health and medical    
Your holiday - what is included    
Your holiday - what is not included  
TRAVEL  
1. FLIGHTS - general    
  1.1 Children and minors  
  1.2 Delays  
  1.3 Baggage  
  1.4 Security  
                    1.5 Smoking  
                    1.6 Pregnancy  
  1.7 Airport terminals  
2. European charter flights    
  2.1 Pre-booking charter seats  
  2.2 Name changes  
  2.3 E-tickets  
  2.4 Baggage allowance and ski or boards on charter flights  
3. Scheduled flights    
  3.1 Tickets and names  
                    3.2 Online Check-In  
  3.3 Hand luggage  
  3.4 Baggage allowance and skis and boards   
  3.5 Baggage allowances on long haul scheduled flights  
4. Transfers    
5. General Travel Information    
6. Train Services    
  6.1 Groups  
  6.2 Eurostar services  
  6.3 Carriage of skis/snowboards on trains  
7. Car Hire    
  7.1 Upgrades and changes  
  7.2 Car hire vouchers  
  7.3 Car hire prices  
  7.4 Caution Deposits  
  7.5 Luggage  
  7.7 Driving   
 

Insurance

 
It is essential that all people travelling in your group have adequate insurance that covers all aspects of your ski holiday. It is the responsibility of the group leader to ensure that this is the case for their party members. Weather conditions in the mountains can, at extremes, cause road closures and delays are, therefore, not uncommon. Many insurance policies including annual policies that have a ski section do not cover you for costs associated with events such as travel delays or piste closure. It is a condition of booking that you are covered by a comprehensive winter sports insurance policy which covers these eventualities. Very rarely force majeure situations (such as bad weather or the forecast thereof) can occur and result in a change or, at the very worst, the termination of your holiday before the due date. In the unlikely instance that this does occur we regret that we will not be able to refund any portion of your holiday (unless our suppliers do), pay you any compensation or expenses you incur as a result. You may be able to claim through your own insurance, subject to terms. It is essential that your insurance covers you for hired equipment. Many service providers offer top-up insurance and we recommend you take this. Details of this will be displayed in the shop and we recommend you read this. Please provide your insurance details when booking so that we know who to contact in case of emergency.
 

UP TO DATE INFORMATION

 
You will be able to see additional photography of all our properties on our website. Furthermore, as details of holidays may change after a brochure has been printed, we will display the most up-to-date information on Skiworld.co.uk.
 

FACILITIES FOR WHEELCHAIR USERS OR SPECIAL ACCESS NEEDS

 
These vary extensively across our programme and from country to country. It is important that you discuss with us (and ideally provide in writing) your specific needs and the type of mobility and/access you require so that we can check precisely the facilities our suppliers and chalets can provide.
 

Chalets AND SKI LODGES

What to Expect - Chalets and Ski Lodges

As chalets and ski lodges are a different type of holiday, please read these pages carefully so that you know what to expect.

1.1 Your home-from-home

A chalet is your mountain home for your stay. You can either book one room or a few rooms and meet other skiers, or take over a whole chalet for yourselves and your party.

More informal and relaxed than a hotel (yes, you can come to dinner in your slippers), one of the attractions of chalet accommodation, is the individuality or uniqueness of the property and its rooms. All our chalets and ski lodges are selected with care on the basis of general comfort, character, convenience and facilities.

They vary in size and can be larger purpose-built properties, apartments within complexes or local people’s alpine houses. As such, chalets are very different from hotels. Occasionally beds may be against a wall, there may not always be a WC on each floor, room sizes may vary (even when priced similarly), rooms may not all have lockable doors and bathrooms may be shared with other guests or resident staff. Chalet apartments within complexes may be accessed by stairs and/or lifts. The majority of chalets have lounge areas although, in some cases, seating may be limited. If in doubt, please call us.

Perhaps the nicest thing about a chalet holiday, though, is the individual service you will receive from your own dedicated chalet host(s). You will return after a great day on the slopes to a delicious cake and afternoon tea or coffee and then a three or four course evening set menu with unlimited wine until coffee and the best thing of all - no cleaning or washing up as your hosts will take care of all of this for you.

Bed linen and hand and bath towels are provided in all European chalets and ski lodges. Bath and hand towels will be changed mid-week in ski lodges, Superior and Signature European chalets and all North American chalets.

1.2 FREE WiFi:

We are pleased to provide WiFi in all our chalets and ski lodges. WiFi is free of charge in ski lodges and Superior chalets. In standard chalets a small supplement is payable in advance.  Please note that the WiFi connection is not suitable for large amounts of streaming and in order to bar access to illegal sites, internet usage may be monitored. Whilst we do our best to ensure this service is continuous and uninterrupted, please bear in mind that our chalets are in mountainous environments which do not yet enjoy the capacity or connectivity we have to come to expect in more urban areas. We therefore recommend that if accessing or downloading is essential during your holiday, you use a local internet shop whose capacity is less likely to be affected by other users.

1.3 Mountain locations

Access to many chalets in the Alps is often up a hill or path. This is especially true for those properties close to the slopes. Where this is particularly the case we have mentioned it in the chalet text. If you are at all concerned please ask for details. Ski-in/ski-out means to within 50 – 70 metres of the chalet in normal snow conditions.

For any mountain holiday, easy to carry bags and appropriate footwear are essential. Snow conditions may also make access to chalets more difficult at some times of the season and we may not be able to get transfer vehicles close to the chalet.

1.4 Our in resort service

Our Resort Managers are highly experienced people with excellent customer service skills. They are the team leaders who ensure that every aspect of your ski holiday exceeds your expectations.
Our Resort Representatives look after you at the airport, save you time and effort by delivering your lift passes to your chalet, help you to collect and return ski equipment hire, advise you on ski schools and book instructors for you. They are on hand throughout your stay and will be able to help you make the most of our varied après-ski programme.
Our Chalet Chefs, Head Chalet Hosts, Chalet Hosts and Ski Lodge Chefs follow our comprehensive training programme and in addition, complete Health and Hygiene certified training. They are selected for their culinary skills and their friendly, helpful personalities and professional attitudes. Our chalet and ski lodge hosts regularly clean your rooms. Please bear in mind the service they offer is not intended to be that of a hotel

1.5 The extras you will enjoy in a ski lodge
 

Ski Lodge bars: The perfect place for an apéritif, liqueur or a cool beer after a great day on the hill, all our ski lodges have licensed bars selling drinks at very reasonable prices. (As they are licensed, it is illegal for guests to consume their own alcohol in public areas and all bars are open to members of the public not staying in the ski lodge).

Reception service: In our ski lodges we are delighted to offer a reception service from 08.00 until 10.00 and 17.00 until 20.00 to help with any questions you may have about the resort or your holiday. In case you like to keep up with the news the old fashioned way, English papers are provided when available during your stay.

Car parking at ski lodges: We have a limited amount of car parking at all our ski lodges. If you wish to use this, there is a weekly charge and you must book in advance with our Ski Specialists. Please ensure this is shown on your invoice. Parking spaces are allocated on a first come first served basis so early booking is recommended. Vehicles are left in parking spaces entirely at owners risk and Skiworld cannot accept liability for any damages or losses whilst cars are parked in these allocated spaces. 
Due to operational reasons, this service may be withdrawn at anytime.
 

2. how chalet and ski lodge ratings - TO HELP YOU CHOOSE

 

To help you find your ideal mountain home-from-home we have our own property rating system. The ratings are not an official classification but are subjective and are based on scores allocated by our senior managers and guest feedback. To give you a ‘true’ reflection of the property, we do not take location into account.

We have rated our properties in the following separate categories: European Chalets, ski lodges, European Self-Catering Apartments, North American Chalets and North American Hotels and Condominiums. This is because each category represents a slightly different type of holiday. For example, chalets in Canada and the States are more spacious and generally offer more facilities than their European counterparts. In all cases chalet and ski lodge ratings allow comparisons with other chalets and ski lodges but they are not like for like comparisons with the ratings of full service hotels or condominiums.

 

CLASSIC CHALETS
Enjoy our excellent 3 course chalet menus with FREE unlimited wine until coffee.

2 + rated chalets
Simple no frills and excellent value for money

3 rated chalets
More comfort in the ratio of bathrooms to bedrooms and meets most people’s perception of a ‘standard’ chalet

4 rated chalets
Increased levels of comfort and/or character, with more bathrooms, possibly all en suite and a higher standard of décor

SUPERIOR CHALETS
Enjoy a delicious enhanced 4 course menu along with a choice of FREE unlimited superior regional wines and extras included to make your holiday that bit more special.
     
4+ rated chalet
Enhanced menus, most, if not all, rooms en suite, superior décor and in many cases a sauna and/or hot tub in the chalet or access to these and/or a pool
       
5 rated chalets
These are superior properties for their décor, comfort and facilities. They also offer enhanced menus and are beautiful home-from-homes - some of the best you will find
 
+
Indicates something extra above the grade. This may be décor, character or facilities.

SIGNATURE CHALETS
5+ Every once in a while we come across chalets which are exceptional in their decor and facilities. These have become Skiworld’s Signature chalets and as such, guests will be treated to additional privileges to those found in our Grade 4+ and 5 Superior chalets. These benefits include: L’Occitane shower gel and soap, wellness facilities, fluffy bath and hand towels changed mid week, bathrobes and slippers, WiFi internet access, hairdryers in all rooms, cards and games, a pre-departure call service, a TV with (UK) satellite channels, iPod docks or Bluetooth speakers, DVD and CD player, lift pass delivery to the chalet, ski hire pick up and drop off at the beginning and end of your stay and occasional UK newspapers.

Room numbers: To help with your choice we have detailed the room breakdown for each and every one of our chalets. We also provide room numbers, which are shown on your invoice, so you can be sure of exactly what has been booked. Further information (in addition to that on our website and in our brochure) is available on request.

 

3. Our mouth-watering menus

3.1 Our delicious chalet board

All our chalet meals are freshly prepared according to our menus and are intended to be home-from-home style cooking which also incorporates local ingredients so as to give you a flavour of the country you are visiting. In all our chalets we create a dinner party atmosphere by serving the evening meal for everyone at a set time.  Afternoon tea is laid out and is on a first come first served basis.

In all our Classic chalets (2 to 4 rated properties) our chalet board consists of breakfast (fresh bread, choice of preserves, cereals, porridge, yoghurts, fresh fruit, fruit juice and unlimited tea and coffee, PLUS a simple cooked breakfast with eggs and one of the following: bacon, mushrooms, tomatoes, hash browns, baked beans), afternoon tea and cake and a delicious 3 course evening meal with unlimited free house wine until coffee is served. (Once coffee is served, wine is no longer available.)

In all our Superior chalets (4+ and 5 rated properties) and those where Chalet Plus has been purchased, the standard chalet board is offered with superior extras including a cooked breakfast with a daily variety of hot options, pre-dinner drinks and nibbles, fruit bowl, superior regional wine (Europe) unlimited until coffee, a cheese board and after-dinner
chocolates. 
 
In our Signature chalets the superior chalet board is offered with even more extras including tea and coffee brought to your room, a cooked breakfast including daily specialities such as freshly made pancakes, plus French patisseries (or local breads, ham and cheese in Austria and Switzerland), champagne and canapés on arrival, apéritifs and canapés for the next 5 nights, a choice of superior red, white and rosé wines to accompany dinner – unlimited until coffee, a fresh fruit bowl throughout your stay and a four course superior evening menu with port to accompany the cheeseboard, after dinner chocolates and freshly made coffee.

 

Children: Please advise your children’s ages at the time of booking so that we can be prepared for their arrival. If you require high tea for children, it will be organised for them every evening. This must be requested at the time of booking and please make sure it is noted on your invoice.

Dietary RequestsWe will endeavour to cater for special diets or vegetarians where possible although the availability (or not) of specialist ingredients and foods locally may prevent us from doing so. We reserve the right to make an additional charge of £29 for some special diets due to the costly nature of certain specialist ingredients so it is important to discuss this with us at the time of booking. Please check your invoice to ensure any such requests have been recorded.

3.2 Delicious menus in our Ski Lodges

Ski lodges offer a different type of holiday and are equally relaxed and informal. They are larger properties where you enjoy a superior breakfast served until 10am (fresh bread, choice of preserves, cereals, porridge, yoghurts, fresh fruit, fruit juice and unlimited tea and coffee, PLUS a cooked breakfast with eggs and 2 of the following: bacon, mushrooms, tomatoes, hash browns, pancakes and syrup, baked beans, sausages, pastries or ham and cheese), apéritifs and canapés, a choice of dinner menus, after-dinner chocolates and more.
 
In our ski lodges, a delicious freshly prepared 4 course dinner is usually served at a time to suit you between 7.30pm and 8.30pm. We also aim to arrange a table to suit your party size although this is dependent on table configurations and space. There is always a choice of two starters, three mains (one being a vegetarian option) and two desserts. Final night meals in ski lodges could include a local dish, a popular favourite or a themed evening.

 

4. General Information for Chalets and Ski Lodges

The majority of our chalets are privately owned and, as in your own home, from time to time things may go wrong. We ask that you be patient as it may not always be possible to repair or replace items immediately due to the mountain locations.
 
Hot water: Please bear in mind that chalets are often privately owned homes. They have a reliable but not endless supply of hot water. Please stagger your bath/shower times if possible and consider other guests in the chalet.
 
Chalet rooms: As many of our chalets are family homes, room sizes vary and not every room will have a lock on it. Furnishing and storage space may also vary. Storage space is limited often to a small wardrobe (rarely drawers). Cabin beds are those built into or against a wall.
 
Austrian twins: Austrian twin beds in our chalets or lodges are a double base with two single mattresses and two single quilts. These are very common in Austria in hotels and Gasthofs as well as chalets.
 
Rooms with eaves or sloping ceiling: We notify you of these in room descriptions as whilst characterful, these rooms often have reduced headroom and skylight windows.
 
Extra beds: Some rooms in chalets can accommodate an extra bed. Please enquire at the time of booking. If this is the case these beds are likely to be fold-away beds or mattresses. Please note that the addition of a bed will also significantly reduce the space in the room and space around the dining table could also be cramped.
 
Bathrooms and shower rooms: Will comprise a bath or shower and basin. A WC will not always be in the bathroom and will be listed separately. Private facilities: Are not en suite but are a bathroom for the sole use of the bedroom nearby.
 
Private facilities: Are not en suite but are a bathroom for the sole use of the bedroom nearby.
 
Chalet Plus: Upgrades the Classic chalet board to a similar offering to that in our Superior chalets. This is only available when a group books the whole chalet.
 
Drinks: In Skiworld chalets and ski lodges free unlimited wine is provided with your meal until coffee is served (except on staff day off). Due to the licensing laws which govern ski lodge bars and the basr in Chalet Lores and the Stoanerhof, drinks bought outside the property cannot be consumed in the public areas of the building.
 
Satellite TV: In chalets, Satellite TV may have a very limited choice of channels – sometimes only BBC World Service or BBC 24. This is also the case with terrestrial channels.
 
Hot Tubs: Outdoor hot tubs cannot be used after 10pm. If a hot tub breaks down, we always try to have it repaired as quickly as possible. However, as their repair is a specialist task, these technicians are often in high demand. Delays may also occur if parts need to be ordered. We always do our utmost to minimise such delays.
 
Smoking: In the interest of fire and safety regulations and for our owners, our chalets and ski lodges are all non-smoking.
 
Cots and high chairs: In North America, parents must bring their own for children under 2 years of age or we can supply details of local suppliers. In Europe a cot and highchair are provided for infants under 2 years of age paying the £79 ticketing charge. Please bring your own cot linen.
 
Slippers: We strongly recommend that you bring slippers or suitable indoor footwear for use in the chalet, as for the comfort of all guests, outdoor shoes are often not permitted indoors.
 
Staff days off: Staff in chalets and ski lodges have one day off a week (2 days on 10 and 14 night holidays). On their day off, breakfast and afternoon tea will be laid out for you. In the evening you are free to try a local restaurant. Please ask our resort team for their recommendations or ideas as they have often either visited restaurants themselves or had feedback from previous guests. Clients are requested not to help themselves to items in the fridge or cupboards as these items are part of
menus for later in the week. We do not supply wine on staff day off. Bathroom facilities: In a small number of instances, chalet hosts may be sharing some of the bathroom facilities – this is noted in the description so that you are aware.
 
DVD players: DVD players in the USA do not accept British DVDs. Most
resorts have stores from which DVDs can be hired.
 
Keys: We cannot guarantee that guests will have their own room or chalet keys, or that the chalet will be locked during the day/evening. We are unable to accept responsibility for valuables. A small refundable deposit for chalet keys is required and if keys are lost there is a replacement charge of between 10 Euros and 50 Euros depending on your property. Your host will inform you of this on arrival. Many chalets have entry code systems.
 
N.B: For your comfort and safety, Skiworld reserves the right to only allow access to approved third party suppliers offering goods and services within our properties.

 

5. CHECKING INTO YOUR CHALET OR SKI LODGE

For those on Skiworld transfers, check-in to accommodation will normally be on arrival in resort. Check-out is normally 09.00 hrs. Otherwise accommodation is usually available from 17.00 hours.

On arrival/departure day we try to provide changing/storage facilities for all clients (although this cannot be guaranteed). These may be shared with arriving/departing Eurostar passengers with whom there may be an overlap, as these passengers normally have the added advantage of being able to ski on arrival/departure day. We ask you to be patient during this transition.

If your arrival is late, your first evening meal may be a hot soup and/or a cold buffet. If your arrival is even later, we reserve the right to substitute this for a packed lunch on your day of departure. Our staff will wait up for you as long as they can, but if your arrival is very late they will leave directions to your room and refreshments out for when you do arrive.

If you are not arriving on a Skiworld transfer it is very important that you notify us of your estimated arrival time and, if possible, provide us with a mobile contact number. Should you fail to do this in advance, we cannot guarantee that your room will be ready for you on your arrival.

6. the price of your chalet or ski lodge holiday

6.1 Accommodation only holidays


On certain dates and departures we are able to offer accommodation only chalet holidays. We may not always be able to offer a reduction on these holidays compared to packages including flights and transfers so please enquire. 
 
If we are able to offer a reduction for accommodation only, we reserve the right to increase or decrease this reduction at any time prior to booking. Our reservations team will have the most up-to-date information. Accommodation only holidays do not qualify for Ski-All-In deals, group discounts, or similar offers and promotions.
 
6.2 Empty beds/sole occupancy of a chalet or lodge
Each room in each chalet and ski lodge sleeps a minimum number of people. If you would like to book the whole chalet or lodge for your group’s exclusive use, or a room for yourself and you do not have the minimum number, you can choose to pay for any empty beds to ensure you have sole occupancy of the room/chalet/lodge. Any beds or rooms below the minimum number (see individual chalet descriptions) that are unoccupied and not paid for by you will be sold to other skiers. Please check your invoice and the property description if in doubt.
 
The supplements for unused empty beds will be confirmed at the time of booking and may be restricted on peak dates. In Europe the supplement for an empty bed is usually between 50% and 100% of the basic adult full price for that room. This applies when there is one person already in the room paying the normal price i.e. empty beds are limited to one per room. On peak dates such as 20th/21st and 27th/28thth December, 14th/15th February, 28th/29th March and 5th/6th April, the empty bed reduction may not apply and the full price will be payable. In North America, please note that empty bed reductions may also change and you will be advised of the up-to-date price at the time of booking.
 
If a group wishes to have exclusive use of a chalet or lodge, the number of empty beds allowed is restricted to a maximum of one in ten. Any further empty beds will be charged at the full rate. Please check with our Ski Specialists. If you have already paid for the maximum number of empty beds and someone from your group cancels, you will have to pay the full price for this room/bed or we will need to re-sell it to another skier(s).

7. SINGLE SHARES

We are one of the few companies to offer single shares in some of our European chalets and ski lodges. We offer you the opportunity to share a room with another single booker and therefore avoid paying any empty bed supplement. Please note that this is subject to demand and availability and does not apply for every departure week of the season. Places are limited and on a first come first served basis. This facility is usually offered 4 weeks before departure and details of rooms available will be displayed on our website or please check with our Ski Specialists.

8. FLEXIBLE CATERED CHALETS

We offer the opportunity of taking a whole chalet to yourselves - with as much catering as you require - from nothing to every day. You pay one price and can sleep any number of people up to the maximum specified.

Please visit our website for more details: skiworld.co.uk/ski-chalets/flexible-catered-chalets
 
For flexible catered chalet holidays a non-refundable deposit of 30% of the holiday cost is payable at the time of booking. If booking within 10 weeks of departure full payment is required. In addition, a caution deposit of £250 is required 4 weeks before arrival. This is usually paid by credit card and will be refunded 2 weeks after the end of your holiday, as long as the chalet and its contents are returned undamaged.
 
When you arrive in your chalet please inform us if anything is broken or missing as you may otherwise be charged for this at the end of your holiday. We will do our best to replace or repair things brought to our attention as soon as possible. Our hosts will be visiting your chalet daily to clean the communal areas and to empty bins.
 
All our chalets are non-smoking. Please treat the chalet and its contents with care.
 
Skiworld reserves the right to recover the cost of breakages or damage caused by you and your party regardless of whether these are accidental or not. If you have caused any damage you will be invoiced for the cost of replacement or repair and this amount will be payable by the party leader prior to departure from resort or deducted from your caution deposit.
 
You must inform Skiworld if there are children and infants in your party and provide us with their ages (as of the final day of the holiday).
Saunas, hot tubs and steam rooms are used at guests own risk and we cannot accept any liability for accidents, injuries or illness sustained whilst using these facilities. Children must be supervised at all times.
 
If you are not using Skiworld flights or transfers and are making your own travel arrangements, you must inform Skiworld of your arrival time and provide 2 contact mobile numbers 4 weeks before departure. We will provide you with an emergency contact number should your arrival time be delayed or changed.
 
Chalets must be vacated by 9.00am on your day of departure, and as we clean the chalet thoroughly, keys are not usually available before 5pm on the day of arrival.
 
Additional options can be added to your booking up to 14 days before departure as long we have received these requests in writing and they are paid in advance. Pre-bookable options may not be available in resort if not ordered before departure.
 
Group discounts and early booking offers or special promotions do not apply to flexible catered chalets unless otherwise stated.

9. GROUP BOOKINGS IN CHALETS AND SKI LODGES

9.1 We make it easy for you
We have a specialised reservations team to help you not only choose the resort and accommodation to suit your needs, but also to help you organise your trip and make the most of our lift pass and ski hire offers and discounts.

Our website will allow you to search by size of chalet and also to look for the most sought-after facilities, for example, ski-in/ski-out chalets or those with hot tubs and saunas. Whatever accommodation you are looking for, don’t hesitate to call our Ski Specialists if you need to discuss your requirements.

We have some of the very best group free place offers – you will find it hard to beat them especially with our great value prices. And don’t forget to check the website for special features, offers or information – especially our up-to-date independent snow reports.

9.2 Group discounts

The more people you book, the better value it is. We offer free places for your group starting with just 7 people in your group. In addition, when you take over a whole chalet on certain dates, we often have special offers for ski hire and lift passes - please check at the time of booking as these offers are subject to availability and are on a first come first served basis. 

To view our most up to date groups discounts in Europe and North America, please visit the Groups page

9.3 What you need to know about group discounts

(i) European group discounts and free places only apply to 7 night charter flight based Skiworld catered chalet or ski lodge accommodation holidays. They do not apply to weekend breaks, self-catering, hotel accommodation, late availability prices or special offers unless otherwise specified.

(ii) We reserve the right to amend or withdraw group discounts at any time and to limit the number of such discounts across several groups in the same property at the same time. Discounts will be confirmed at the time of booking.

(iii) All communication and payment must come from one party leader or agent and all amendments must be in writing from the group leader. In addition it is the responsibility of the group leader to ensure that all group members have read these important information sections and that they all have adequate insurance.
 
(iv) The group leader must ensure that payment is made by one cheque, debit or credit card for both the deposit and the final balance. If payment is made by more than one cheque, debit or credit card on group bookings enjoying free places or group % discounts, there will be a handling fee of £10 per cheque/card in addition to the normal credit card charges. (Visa or Mastercard carry a 2% charge. AMEX 2.5% – please check before booking if we are able to accept AMEX). Failure to pay the balance on the specified due date will result in free places or group reductions being withdrawn.
 
(v) For European and North American chalet holidays, the whole group must travel on the same date, though you may book different methods of travel separately.
 
(vi) For bookings to Europe travelling on charter flights, names of those in the group as per their passport must be supplied at least 10 weeks before departure.
 
(vii) For scheduled flights, correct names must be supplied in writing at the time of booking and cancellation charges of up to 100% may be applied by the airline if changes are made after this. Deposits for holidays including scheduled flights will also be higher as full payment for such flights is often required at the time of booking.
 
(viii) Discounts and free places are the maximum offered and only apply to chalet and ski lodge accommodation at full price. In North America they are applied to the 7 night basic holiday price only in our chalets. Discounts apply to the basic package price per person and do not include room or flight supplements, insurance, ski packs or other supplements.
 
(ix) Free places and group discounts apply to initial numbers booked and not to subsequent additions. If the group size reduces after booking, the number of free places or the amount of discount will also be reduced accordingly and may be forfeited if all conditions are not complied with.
 
(x) Half price places are calculated by dividing the full adult room price by 2.
 
(xi) Children (or adults) paying half price and enjoying any discount (including any child reduction) count as half a person in the calculation of free places and group discounts.
 
9.4 If someone in your group cancels...
Please remember that if a member of your group cancels, you may incur an empty bed charge, group free places may be affected and the change will carry a cancellation charge (see Cancellations and Amendments by You). Having a standby list of people to come on your holiday is often the best solution. If you find a substitute they naturally take on the holiday cost of the person they are replacing. There may be an amendment fee for a name change or even a 100% cancellation charge for scheduled flight services. Please check with our Ski Specialists.
 

10. CHILDREN AND FAMILIES IN CHALETS AND SKI LODGES

We have some superb offers for children and our chalets and ski lodges represent particularly good value. Prices include breakfast, afternoon tea and cake and a delicious freshly prepared evening meal – all this helps you budget your holiday and enjoy the lovely informal home-from-home chalet atmosphere.

Our North American ski resorts have excellent mother-tongue ski schools - our regulars rave about them and that’s just the children! In many resorts, children can ski for free – please call our North American Ski Specialists for more information.
 

10.1 HALF PRICE places for children and child discounts

We are pleased to offer half price places for children aged 2 – 11 years in selected chalets in our programme. These offers are valid ALL season including Christmas, New Year, Half Term and Easter. Early booking is recommended as these places go fast! See our family ski holiday page for a full list of these chalets or see our Chaletfinder on pages 230 – 231.
 
Skiworld is one of the few operators offering a discount on our prices (except late availability holidays) for all children aged 2 – 11 years  ALL season in our European chalets and ski lodges. Please see Skiworld.co.uk/family-ski-holidays for details of what is on offer.
 
10.2 What you need to know about child discounts and half price places:
 
(i) These discounts apply to the full room price and do not apply to other costs such as flight supplements and these are paid in full.
 
(ii) These reductions do not apply where children aged 2 – 11 are already enjoying half price places.
 
(iii) Children enjoying half price places or reduced prices count as half a person in the calculation of group free places and discounts.
 
(iv) Reductions cannot be combined with any other offer or discount unless specified.
 
(v) Child discounts and half price places in Europe only apply to Skiworld catered chalet and ski lodge holidays which include charter flights. They do not apply to flexible catered chalets.
 
(vi) Child discounts do not apply to late availability prices. Family room discounts or children’s discounts do not apply to self-catering accommodation, hotels, short break holidays or late availability holidays.
 
(vii) There are a limited number of discounted places and half price places and so all are subject to availability and on a first come first served basis. They may be withdrawn or changed at any time. Please remember that for this reason we reserve the right to limit the number of half price places and discounted child places on each booking. The availability or not of half price places or discounts will be confirmed at the time of booking.
 
(viii) Children’s reductions in North America will be confirmed at the time of booking. They often enjoy a 50% reduction when sharing with 2 adults unless otherwise stated.
 
10.3 Children’s ages and infants in chalets and ski lodges
 
The child’s age on the date of return must not exceed that stated when booking. Infants under 2 years travelling free or paying the flight ticketing charge of £79 in Europe or £175 in USA and Canada do not have a seat on flights or transfers unless they are classified as children, in which case the child prices apply.
 
Infants are children under two years of age on the return date of travel and this charge applies provided that no flight, coach or train seat is used and provided a cot is used in resort.

10.4 Childcare


Please note that childcare, especially our private nanny service, is very popular and, as places are limited, it is very important that you check availability of children’s places at the time of booking and secure your place(s) immediately.
 
Private Nanny Service: We are delighted to be working with the highly regarded T4 Nannies who provide our private nanny service in selected European resorts. All nannies are qualified and experienced. 
 
Our Ski Specialists will be able to advise you on how their service works and what you will be required to provide. One nanny can look after up to 4 children if all are over 2 years of age and up to 2 children if any are aged between 3 months and 2 years. Costs for this service are per nanny. For more information, please don’t hesitate to call our Ski Specialists.
 
A non-refundable deposit of £200 is required on booking childcare with the balance due 10 weeks before departure. Cancellation charges are 100%. No refund will be given if the child(ren) develop an infectious illness and T4 Nannies are no longer able to care for the child(ren).
 
Should a nanny become ill and unable to continue caring for the child(ren), every effort will be made to replace the nanny with another from the T4 Nanny Service. Should this not prove possible a refund for any time missed will be given.
 
It is the parent’s responsibility to inform Skiworld/T4 Nannies of any dietary requirements, allergies or medication in writing. Costs of all food are to be met by parents.
 
Please note that T4 Nannies terms and conditions apply and are available on request. We act as an agent for this service and are not liable for the services they provide.
 
In Alpe d’Huez and Les Deux Alpes we are working with the well established nanny service Snow Angels. Once gain, early booking is recommended as places are limited and on a first come first served basis.
Resort kindergartens: You may be able to pre-book locally run kindergartens and we will be happy to provide you with contact telephone numbers. Please note that such facilities will meet local regulations and may not be the same as British standards. We have not inspected these facilities and are therefore not able to guarantee the level of  care provided.
 
Resort kindergartens: You may be able to pre-book locally run kindergartens and we will be happy to provide you with contact telephone numbers. Please note that such facilities will meet local regulations and may not be the same as British standards. We have not inspected these facilities and are therefore not able to guarantee the level of care provided.
 
10.5 Cots, high chairs and high tea
 
In Skiworld chalets and ski lodges in Europe, a cot and highchair are provided for infants under 2 years of age paying the £79 ticketing charge. Cot linen is not provided. In North American resorts, baby equipment rental services are available on request, please ask our Ski Specialists  for details.
 
For European self-catering and North American hotels and condominiums, cots and high chairs are available on request upon booking. Charges may be incurred and details of these will be given at time of request. Confirmation of requests will be received up to 48 hours after initial request.
 
We are pleased to be able to provide high tea for your children in our all of our chalets and ski lodges. Please advise us at the time of booking and check that this has been recorded on your invoice, as this enables us to make the appropriate catering arrangements.
 

11. HOTELS, CONDO’S AND APARTMENTS

In all resorts where we have chalets we are pleased to offer a Representative service for our guests in hotels and apartments. Our team will be there to help with lift pass, ski hire and ski school (if not pre-booked) and offer any other assistance required. 
 
Where we do not have a Skiworld team in the resort (such as for our short break or tailor-made programmes), we will provide you with a contact either in a neighbouring resort or our nearest local office which may be the UK. Please check with one of our ski specialists. We do not operate a social skiing service in resorts in which we do not have a Skiworld
Representative (or where it has been forbidden).
 
If you are booking more than one room, apartment or condo within the same hotel/apartment block, we are sorry but our suppliers cannot guarantee that these will be next to or even close to each other. We also cannot guarantee room numbers as they are often changed at the last minute by suppliers. If you require a specific room, apartment number or location, we will of course request it with the hotel / apartment block on your behalf, but these cannot be guaranteed at the time of booking.
 
11.1 Ratings
In European resorts we have used the official resort hotel star ratings. In America and Canada, where a resort has an official rating we have used this. If not, we have used our own assessment. For apartments we have applied our own ratings based on the opinions of senior managers and guest feedback. Please contact our Ski Specialists on 08444 930 430 for any specific information you require.
 
North American hotels and condos are usually very spacious compared to their European counterparts and most French apartments are compact compared to their American counterparts. Our Ski Specialists often have up to date information on the square footage of different accommodations to answer any queries.
 
11.2 Hotel, condo or apartment layouts
The number of bedrooms and types of beds in any apartment are detailed on the specific property pages of the website and/or in our brochure. Do bear in mind that the number of bedrooms is not relative to the number of beds in the apartment as sofas in living areas convert to beds and these are generally counted in the standard occupancy of the apartment.
 
Bunk beds are common in apartments and condos and we detail these in the ‘LAYOUT’ section on the specific property pages. French law prohibits the use of the top bunk for children under 6.
 
Where there are two beds in a room, these are more often than not twin beds unless specified otherwise. Double beds are not guaranteed unless stated but can be requested. Confirmation of bed configurations can take up to 48 hours from our suppliers and it is not often possible to change these after your booking has been confirmed.
 
North American beds are often a size larger than their UK counterparts. It is not as common to have single beds in North America and therefore a twin is often called a ‘double queen’,
 
11.3 Hotel, condo and apartment facilities
Communal, individual and bookable facilities available in any hotel, condo or apartment are all specified on the specific property page on the website and/or brochure page. If it is not stated, it is our understanding that it is not available permanently.
 
The use of some facilities in hotels and apartment complexes, such as swimming pools, saunas and fitness centres, may incur a charge. They may also only be open for limited times of the day. Where we have been informed of this, it is stated in the text but sometimes this will be an inresort decision by the owners. There may also be restrictions on children using the facilities. If in doubt, please check at the time of booking.
 
We cannot guarantee that fitness centres in resort accommodation provide the same type or range of equipment as a gym in the UK. For more information call one of our Ski Specialists.
 
Baths and showers in both Europe and North America may not be full size or have a curtain. Hair dryers are not always provided in hotels, apartments and condos, where they are available it is detailed on the specific property information page of the website or in the brochure.
 
All our North American condos and French apartments provide cooking facilities and equipment. In North America, full kitchens are normally supplied in larger condos. This includes 4 rings, a full size fridge freezer, microwave, oven and dishwasher as well as all crockery, cutlery, pots, pans and utensils.
 
Kitchens in European apartments are usually kitchenettes (unless otherwise stated). Kettles and toasters are rare in Europe. So too are mugs larger than an espresso cup. Some Superior and Signature properties offer larger kitchenettes or full kitchens as well as coffee machines. Please check specific property pages for more information or ask one of our Ski Specialists.
 
TVs are not a standard in all hotels, condos and apartments although they are present in many. Please see the specific property page for details. TVs are not always flat screen and in Europe there may not be any English speaking channels/programs available. In some cases TV remote controls are retained at reception and require a deposit to release them. Deposits are refundable when the remote is returned.
 
11.4 What is provided in your apartment or condo?
French apartments do not provide anything consumable; washing-up liquid, toilet paper, tea and coffee, salt and pepper, dishwasher tablets, bathroom toiletries, soap or cleaning cloths are all to be provided by the guest.
 
North American condominiums usually provide toilet paper, some cleaning products and a cloth.
 
Linen and towels: In North American condominiums and hotels bed linen and towels are included. All free-standing beds will be made up for your arrival and all temporary beds such as sofa beds or pull-down beds will be left as their primary function i.e. a sofa. On request when booking, these can also be made up on arrival. Please make our Ski Specialist aware of any requests at the time of booking.
 
In most French apartments, one set of bed linen is provided per bed in an apartment. Bed linen packs consist of; 1 mattress flat sheet, 1 pillow case and 1 sheet for the duvet or blanket. Beds are NOT made up for the guests on arrival except where specified. Bed linen is rented to the guest for the duration of their stay and extra sets are not always available to rent once in resort, so if you require extra linen please request it upon booking. Extra linen incurs a fee of around €20 per set. Damage or failure to return linen will incur charges on departure.1 blanket and 1 pillow is provided per bed in an apartment.
 
Towels and tea towels are not always provided by the residence (unless specified) and are also not always available to buy or rent in resort. If in doubt please ask one of our Ski Specialists.
 
Cots and high chairs: If cots and high chairs are required, they MUST be requested at the time of booking and a small fee may be payable. This will be confirmed at the time of booking. Whilst such items will meet local safety standards we cannot guarantee that they will meet British safety standards.
 
11.5 Skiworld Starter Packs
As a service to our customers we offer the option of pre-booking starter packs of basic essentials for your stay in your apartment in selected resorts in Europe. These offer the convenience of not having to shop as soon as you arrive or to have to carry some heavy items in your luggage. We cannot guarantee that these packs are cheaper than if purchased in resort and we reserve the right to amend prices if they rise but you will be advised of the correct prices at the time of booking. These are only available when pre-booked. Your pack will be delivered on the day of your arrival.
 
Due to operational reasons starter packs are not available in Switzerland or Austria. Enhanced starter packs are available in Tignes, Val d’Isère, Les Arcs, La Plagne and Meribel only. For details of what is included in a basic and enhanced starter pack please see our website: skiworld.co.uk/ski-apartments/apartments-starter-packs

11.6 Housekeeping and cleaning
In North America, cleaning of your condo at the end of your stay is included. However, you may be asked to dispose of waste bags. In most cases cleaning during your stay is not included. Please ask a Ski Specialist for details.
 
In European apartments, housekeeping throughout your stay or cleaning at the end of your holiday are not included unless specified. In these instances you are responsible for leaving your apartment clean. This also means that you are responsible for removing your own rubbish (which means to dispose of it in public bins located in specified areas outside your apartment). Some suppliers offer an end of stay cleaning service for a small fee, please check with us when you book.
 
Some Superior and Signature European apartments do include a cleaning service and this will be stated on the property description.
 
11.7 Our hotel, apartment and condo prices
Our hotel, apartment and condominium prices do not include lift passes or ski hire unless specified. Do bear in mind there are great savings by pre-booking these compared to buying in resort. Please don’t hesitate to ask our Ski Specialists. The board basis of your hotel will be as specified on your invoice.
 
North American condo and hotel rooms are priced per person based on the maximum occupancy or that requested or specified.
 
European self-catering prices are based on full occupancy of all beds in an apartment. An empty bed supplement is applied for every bed that is not used for the duration of the stay. Double beds, sofa beds and bunk beds are all classified as two beds and often the sofa bed in the living area also counts as 2 beds. If you do not occupy all the beds in the apartment we will inform you of the under occupancy cost at the time of booking.
 
In many of our apartments, hotels and condominiums we receive special rates and offers based on allocations and conditions of booking. When our allocation is full, we may not be able to obtain more rooms at the same rate and terms and therefore supplements or different prices/offers may apply. You will be notified of any differences and supplements at the time of booking. Requested rooms, over and above our allocation, will not always qualify for online discounts.
 
European hotel and apartment prices are exclusive of local taxes such as ‘Taxe de Sejour’ or ‘Kurtaxe’ as these are levied locally, collected by the apartment or agency and given to the local council. Where we offer a Representative Service, these may be collected by them to pass on. You will receive an official receipt for your payment.
 
11.8 Full and half board arrangements in hotels
Half and Full board usually starts with dinner on the day of arrival and finishes with breakfast on your day of departure – this may be a packed breakfast if your departure is early. Similarly, if your arrival is late (please notify us in advance) you may be provided with a cold platter on the day of arrival.
 
A table d’hôte menu is usually provided for those who have booked meal arrangements in advance with limited or no choice of menu. Please note that sometimes hotels may allocate tables on a shared basis. An a la Carte menu is available at some hotels at a supplement payable to the hotel locally.
 
It is important that you check your invoice to ensure the board arrangement details meet your requirements.
 
Please note that vegetarianism and other dietary requirements are still not widespread in Europe and some hotels may only be able to offer a very limited choice. Some hotels may also charge a supplement for specific dietary requests. It is essential that you notify us at the time of booking of any special dietary needs so that we can advise you and that this request is noted on your invoice.
 

12. Arrival, check-in and departure for apartments and hotels

Hotel rooms and condominiums in North America are available for check-in from 4pm and apartments in France from 5pm. Availability of hotel rooms or apartments before these times is at the discretion
of the owners.
 
If you are arriving at your accommodation earlier than your check-in time, please ensure that you are aware of the facilities available to you for your wait to enable you to plan your arrival in advance. If you are organising your own transport to resort, please notify us before departure and alert us to your estimated arrival time to ensure that you are able to check-in at
this time. Failure to do so may result in you not being able to get in to your hotel or apartment on arrival.
 
Reception opening hours: There may be specific and limited opening times for your apartment or hotel reception and Skiworld cannot take responsibility for failure to obtain keys from reception before it closes if guests have, on their own, arrived too late. We cannot take responsibility for any delay in your check-in if the check-in desk is very busy but we
work closely with our hotels and apartments to ensure that we can make it as smooth an operation as possible. Receptions are not always in the same building as your lodging so please be aware of your designated reception desk. If you are delayed en route to your accommodation, please check with the hotel, apartment or Skiworld representative to ensure you can obtain keys to secure access to your accommodation.
 
Deposit: A cash or card deposit is required on arrival per apartment/ condo/hotel room in exchange for the key to cover incidentals throughout your stay. This can be around €/$70 per bed i.e. for a 4 person apartment it could cost €/$280. In some cases, cash is preferred as it can take a few working days to refund money back on to a card. Charges will be deducted from deposits by the apartment management in the event of damage to the apartment, non return of linen or towels or failure to clean the apartment or remove rubbish bags.
 
Check-out is usually between 09:00-11:00 irrespective of your time of departure. You will be notified of this during your stay but please ask at reception for confirmation if you do not receive information or you are unsure.

13. General Information on Hotels, Apartments and Condominiums

Luggage Storage
Some hotels and apartments are able to provide luggage storage on arrival or departure. Where we have been informed that this is provided, it has been stated in the text on the specific property page. If it is not stated, there is no permanent facility available. Luggage storage can incur charges and they are usually shared with other guests. Skiworld do not oversee any luggage storage facilities and cannot guarantee that such facilities are locked, secure or tended to by a member of the hotel or apartment staff.

Smoking
Many properties operate a non-smoking policy on their property which can include external as well as internal areas. Some properties will charge a hefty fee for smoking in rooms, apartments or on their premises. For specific information on this, please ask at the time of booking.

Christmas and New Year
During the Christmas and New Year period a minimum stay may be imposed and meals in hotels may carry a supplement due to special celebrations. Please note that formal dress is often expected at these occasions. Please ask at time of booking for specific details.

Bars in hotels may not be open after 11.00pm and children may not be allowed into hotel bars, particularly in North America.

Parking facilities, availability and charges differ across all accommodations. Some may require booking and pre-paying before travel. Please check parking availability and charges at time of booking.

Other guests: On peak weeks, accommodation is likely to be busier and self-catering accommodation is popular with large groups of skiers. We do not and cannot provide details of other guests staying in certain accommodation on certain weeks. We have no control over the behaviour of other guests but should any behaviour become disruptive, Skiworld reps will assist, where possible.

Lifts: We cannot guarantee that all of our hotels, condos and apartments offer a lift to every floor. For more details please speak to one of our Ski Specialists.
 
WiFi is not guaranteed in hotels, condos or apartments. Where it is provided, it is not always guaranteed throughout the whole building, often only in communal areas. Most hotels and apartment or condos make a small charge for WiFi payable locally.
 
Ski locker rooms are usually provided in most hotels, condos and apartments but are not guaranteed. Please check with our Ski Specialists for details. They are usually communal locker rooms and can usually be found on the lower floors of the accommodation or in external buildings. In many cases there are restrictions on footwear between your room/ apartment and the ski rooms. Please check at reception for location, best access from your room/apartment and any restrictions in place. In some cases, there may be an extra charge for usage. Please note: Ski lockers can be a target for thieves and Skiworld cannot be held responsible for the loss, damage or theft to any equipment left in the lockers throughout your stay. We do not guarantee that the lockers will be safe to lock your equipment in or that the hotels, condos and apartment management oversee or attend to them in anyway.
 

14. Late Bookings and Special Offers

Due to the extra administration required to handle late bookings, a minimum admin charge of £20 will be charged for bookings made within 15 days of departure. This may increase closer to the date of departure. The prices of our late availability holidays (or holidays on special offer) may not always be less than those in our brochure as they reflect demand and additional/different transport or accommodation may have been purchased. Late availability holidays also do not qualify for the offers mentioned in this brochure or on our website such as group free places and child reductions or free lift passes. We reserve the right to increase or decrease prices prior to booking. We reserve the right to make an additional charge for coach transfers on late availability bookings.
 
All special offers have a start from and book by date and this is always displayed on our website. Refunds cannot be made for those who have booked before these offers started or offers cannot be extended after the expiry date has passed.
 
Buy One Get One Free (or half price) lift pass offers are always based on 6 day local area passes unless otherwise stated. The lowest price lift pass is the one that is given free (including children). The offer does not apply to family
lift passes or to Epic or season passes. There are only a limited number of passes to give away and so these offers are subject to availability and can be withdrawn at any time.
 
Discounted lift passes: Name, proof of age or that you are a family (if surnames are different) may be required for any lift passes on special offer from the resort (they require this information) or where discounts have been obtained for children, senior skiers or family passes. Buy One Get One Free (or half price) ski hire offers are based on 6 day silver standard skis unless specified otherwise. The lowest priced equipment is the one that is given free (including children). There are only a limited number of skis on these offers and so they are subject to availability and can be withdrawn at any time.
 
Buy One Get One Free (or half price) ski hire offers are based on 6 day silver standard skis unless specified otherwise. The lowest priced equipment is the one that is given free (including children). There are only a limited number of skis on these offers and so they are subject to availability and can be withdrawn at any time.
 
Ski-All-In deals are based on a 6 day local area lift pass, silver ski or board hire only or ski carriage (On charter flights). If boots are required, these can be added for a small supplement. All offers are available at the time of booking and cannot be added subsequently.
 

15. Ski packs, excursions and après-ski

15.1 General conditions for ski packs and excursions
We offer the facility to book ski packs (lift passes, equipment or tuition) in advance of your arrival in resort. In doing so we act solely as an agent on behalf of the providers of these services. We have no control over the service provided and have no liability for the act(s) or omissions of any of the service providers.
 
All the information in this section along with the descriptions of our ski pack elements contained in this brochure and on our website form the basis of your agreement with the service providers. All the information on the elements of the services (such as ski packs) has been provided by the service providers themselves and we cannot accept any liability for errors on their part.
 
The service providers agree that these conditions are the basis of your agreement with them. All service providers reserve the right to revise elements of these conditions as necessary and we will notify you, on their behalf, of any such amendments. The contract between you and the service provider is governed by the law of the country where the service is performed.
 
When you book any ski pack element, we will on behalf of the service provider, issue a written confirmation to you usually by post or email. Please be aware that it is your responsibility to check your emails regularly.
 
The written confirmation signifies that the service provider has entered into a contract with you which is subject to both these terms and conditions and those of the service provider. Any monies paid to us have been taken on behalf of the service provider.
 
All service providers reserve the right to refuse any booking or to alter when operationally necessary their provision (for example but not limited to an alteration to the area covered by a lift pass). This is entirely beyond our control and in this instance service providers will have no further liability to you.
 
If you are not satisfied with the service provided, you must in the very first instance contact the service provider. This ensures that they have the opportunity there and then to understand the nature of your concerns and to respond accordingly. Failure to register any issues with the service provider means they will have been robbed of the opportunity to rectify the situation and they will be unlikely to accept any claims thereafter. Where you have been unable to rectify the situation with the service provider our Representatives may be able to assist. We will try to help resolve any dissatisfaction on a goodwill basis and without any responsibility for any claims or complaints.
 
If you wish to pre-book (or make changes to) your ski pack prior to departure we can in most instances accommodate this request providing we are informed and receive payment at least 7 days prior to departure. However this cannot be guaranteed. In this instance ski packs can be purchased in resort.
 
All ski packs are subject to availability and all offers are on a first come first served basis. Ski packs can be purchased in resort through your Resort Representative.
 
Price differences: In all cases, no refunds can be given in resort for differences in price between pre-booked items and in those in resort.
 
Our ski hire return service, where offered, applies only to those staying in a Skiworld chalet.
 
Excursions or other tours not run by Skiworld that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with
the operator (service provider) of the excursion or tour and not with us. The decision to take part in any such activity is entirely at your own discretion and risk. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
 
Après-ski: The events we offer are often dependent on weather conditions and achieving a minimum number of participants. Therefore the programmes offered may not always be available. Mentions of restaurants are merely indications that these facilities exist and that they are popular. Excursions or activities that you book and partake in locally are at your own risk and liability. It is important that you check that your insurance covers you for these activities.
 
Heli-skiing: As with all adventure sports you must ensure you have adequate insurance and partake at your own risk. Most operators of such activities will require that you sign a disclaimer. If due to weather conditions or other circumstances beyond our control the package or alternative is unavailable during your stay, our liability will be limited to a refund of the cost paid for the excursion, subject to the terms and conditions of the supplier. We will inform you at the time of booking.
 
15.2 Changes and Cancellations
Should you wish to cancel a pre-booked ski pack element, please be aware that in most instances cancellation fees are levied by the service providers and generally refunds of pre-booked items are not made. These cancellation fees can be 100% depending on the resort and the service provider. As these vary depending on the departure date please ask our office or the service provider for details. Changes to bookings may not always be possible and may incur amendment fees.
 
The service providers will try to ensure that once confirmed, your booking is not changed or cancelled. However, as these details are prepared many months in advance of the start of the ski season, occasionally changes may occur. We are not liable for these changes. Where a service provider is forced to cancel a booking they will endeavour to offer an alternative and, if accepted, any monies paid will be credited to this revised service.
 
15.3 Prices
All prices are correct at the time of publication. However, as prices are in sterling, the service providers reserve the right to amend their prices in line with changes in exchange rates. Such changes may apply prior to or at the time of booking or a surcharge may be applied to any pre-booked items to compensate them for alterations in currency exchange rates. We will notify you of such increases or surcharges. If any surcharge is greater than 10% of the cost of the booking, the service provider agrees that you will be entitled to cancel your booking with them and receive a full refund. You will have 7 days
from the date of the issue of a surcharge notice to tell us if you wish to cancel your booking. Otherwise it will be assumed that you will pay the surcharge.
 
The prices of pre-booked items may be less or more than those in resort. Service providers do not guarantee a saving (for example when a ski pass covers both low and high season). No refunds are given by service providers for differences in prices of pre-booked items and those in resort. Special offers and discounts may not be available in resort as they only apply to prebooked items.
 
15.4 Children's Equipment
 
Children’s skis, boots and helmets: Children’s prices usually apply to children up to 1.5m in height with shoe size up to 36. Where we specify a child’s age for equipment, this applies as long as the child’s height and size of shoe do not exceed these specifications. We strongly recommend helmets for children.
 
15.5 Ski Lessons
The number of hours of lessons varies from resort to resort and this information is displayed on our website. The running of group lessons often depends on minimum numbers so the availability of lessons cannot be guaranteed and this is particularly the case in low season. 
 
Please note that some ski schools limit their hours over peak (usually school) holiday dates and may also close on Sundays. They may also close for one or two days over the Christmas and New Year period. During peak dates such as Christmas, New Year, half term and even Easter, ski schools become fully booked. We therefore strongly advise that you book your lessons in advance on these dates.
 
There may be other nationalities in your group lessons.
 
The minimum age for learning to ski depends on the ski school’s policy, facilities and the child’s ability. Occasionally ski schools recommend that children under 6 learning to ski for the first time join a kindergarten in order to familiarise them in a more controlled environment.
 
Please note all ski lessons are subject to availability and cannot be added to your booking with 7 working days of your departure dates.
 
15.6 Learn to ski or board packs
Where these are provided they are strictly for complete beginners only i.e. someone who has never skied or boarded before. Equipment provided is entry level and includes a ski or board, boots and poles for 6 days. If a lift pass is included, this may be a restricted beginner pass. Some of our learn to ski or board packs do not include lift passes and you should speak to your ski instructor in resort with regards to which suitable lift pass to buy. If you progress quickly you may be required to purchase an upgraded pass – this is subject to your ability and progress. The lessons are based on half day lessons of between 2 and 4 hours and can either be morning or afternoon lessons and are subject to availability. Please see our website for full details. Please note that learn to ski or board packs are non-refundable and no refund will be due for any used item.
 

16. Special requests

We will always try to meet any special requests and to pass them to our suppliers. Your request will be shown on your invoice to indicate that a request has been made but this is not a guarantee that your request can be fulfilled. Please note that special requests do not form part of our contractual agreement and we will have no liability if they are not met. Due to the additional work required to process special requests, we reserve the right to charge an administration fee of £35 per person. This charge does not relate to changes you make to your booking.
 

17. Single travellers and under occupancy

Single travellers or guests who wish to occupy accommodation with fewer people than the number shown on the bedroom/chalet description may feel that the cost per person of their holiday appears higher than it should be. The reason for this supplement is that our contract with the owners is based on a price per room while our holidays are sold per person, including flights and other elements. Therefore, the per person price for a single traveller includes the entire room cost. This applies to both single rooms in hotels, chalets, ski lodges and self-catering units where, for example, three people may want to occupy accommodation usually sold for four and priced accordingly. We do not make excessive profits from these sales; the prices charged merely reflect the real costs to us. In some accommodation there are rooms that are
designed for single occupancy only. In this instance there will normally be a supplement but usually less than when a single person occupies a double room. These single rooms are often smaller and sometimes less well appointed.
 

18. Lost property

Whilst we do everything possible to locate lost property, we cannot guarantee to do so or to be able to arrange for your property to be returned. Clients will need to contact our overseas office (lostproperty@skiworld.co.uk). If we are able to locate lost property and arrange for its return, all costs of so doing must be paid in advance along with an administration charge of £35. We cannot be held responsible for lost property whilst in transit to the UK howsoever this is arranged. We reserve the right to increase the administration charge for the return of lost property for bulky items with
 special dispatch costs.
 

19. In resort

Details of all services mentioned in the brochure, for example bus services in resort, are correct at the time of going to press. However, these may change once the resort has opened and we are not notified by the resort in advance of
these changes. Early/late season: Facilities such as lifts, shuttle bus services, saunas, ice rinks and swimming pools may not be operational at the beginning or the end of the season. This may also affect some of the facilities in your accommodation. This may be due to factors such as weather or the number of tourists in resort, repairs or redecoration. These decisions are often made on the spot by their operators and we are not always informed. Where we do know we will do our utmost to let you know. At the beginning and at the end of the season building work in resorts may be taking place. We have no control over these building works and are not made aware of their start and finish times.
 
Safety: The safety and wellbeing of our guests is of paramount importance to us. We continually strive to improve hygiene and safety standards in all our destinations. All our properties are obliged to meet local regulations although it is important to remember that even in European countries these may not match those in the UK, which are some of the most stringent in the world. In ski resorts particularly, many buildings are made of timber, often without separate fire escapes. We strongly advise that you and your party familiarise yourselves with your accommodation, safety procedures and location of fire extinguishers.
 
Social skiing
Our social skiing service is offered free to our guests on a first come first served basis. It is offered subject to local regulations and is aimed at competent skiers or boarders. The aim is to give our newly arrived guests a friendly and fun tour of the area on their day of arrival and this will last approximately 2 hours. 
 
Group numbers are limited and once the group is full we may be able to organise a guide for you (subject to availability) and this will be payable locally.
 
Our social skiing hosts are obliged to observe local rules and regulations. In so doing, we need to draw your attention to the fact that social skiing does not form part of your holiday contract with us or any part of your holiday cost. If we are prevented from operating this complimentary service we reserve the right to withdraw it and to offer to engage local ski guides (the basic cost of which will be passed on to participating clients). Ski guides and transport to other resorts may carry a charge.
 
The social skiing service is subject to weather conditions and local laws and is undertaken at our guests own risk. Skiworld cannot be held responsible for any accident or injury sustained whilst taking part in such activities. Social skiing is not available in European resorts where Skiworld do not have a Resort Representative service.
 
In North American resorts with a representative, social skiing is usually offered for a minimum of one day a week – please check with our reservations team. Where we are not able to offer social skiing, you will find in many North American resorts guests can use the local Mountain Guide services or Ski Ambassadors instead.
 
Social Skiing in France
We are delighted to be offering a social skiing service on Sunday afternoons in many of our French resorts this season. Our service is aimed at competent skiers and boarders who are capable of skiing a red run. One of our Reps will accompany the group who will be led by a qualified local instructor from one of our partner ski schools. The instructor’s decision regarding suitability of joining the group or where they will ski is final. There is no instruction and the groups will not go off piste. We are currently able to offer this service in Val d’Isère, Tignes, Les Arcs, La Plagne, La Rosiére and Val Thorens. It is currently not available in other French resorts due to local regulations.
 

20. Data protection and privacy

We are committed to protecting your privacy. We may disclose your details such as name, contact details, travel preferences and special needs/diets that you have supplied to us in relation to yourself and your travelling companions to our suppliers for the purposes of providing you with our services. Only the information necessary for these purposes will be supplied to them. 
 
The information may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them or required by law. Security regulations may require us to provide government agencies access to data you disclose to us and the air carrier. Where your holiday is outside of the European Economic Area (EEA) controls on data protection may not be as they are in this country.
 
If we cannot pass this information to the relevant suppliers, we cannot provide your booking. Therefore, in making a booking with us, you consent to this information being passed to the relevant persons. We do not pass information on to any person not responsible for your holiday arrangement and we do not sell any information or our mailing list to any outside organisation. Please note that where your information is held by your travel agent this is subject to their data protection policy.
 
We may contact you with information on offers, new products, competitions or events from our group of companies. Our websites will assume you agree to e-communications when you make a booking. If you do not wish to receive such information please amend your preference on the website or use our unsubscribe facilities on email communications. Once notified by you we will cease using your information in this way.
 
If our contact with you is via our websites, we may use HTTP cookies to allow us to identify your computer. We use cookies to measure and analyse site usage and to facilitate services on our site. We may also use cookies to target advertising more effectively. The information we collect is anonymous and not personally identifiable.
 
In some instances we may ask for information on your preferences. This will enable us to tailor information so that it is more relevant. You will be given the opportunity to opt out of this personalisation.
 
To ensure we meet requirements for security, fraud and to improve our services we may monitor or record telephone calls, internet (WiFi) activity and transactions/activities at all points of contact.
 
We hold your information for our purposes i.e. to inform you of offers and promotions or to send you our brochures. By accepting our terms and conditions of booking you are consenting to allow us to contact you by post, email or telephone in the future. If you do not wish to receive future marketing material please let us know as soon as possible. Any changes to this important information will be posted on our website.
 

21. Visa and passport information

You are responsible for ensuring that you have a full 10 year passport and other documents/visas are as required by the country you are visiting and that these are valid for the duration of your trip. The UK passport office recommends that passports are valid for at least 6 months after your return. Non EU or EEA passport holders should note that flights into Geneva leave from the Swiss side and that they may need relevant visas. Information can be obtained from the embassy or consulate of the country or countries you will be visiting. 
 
If you need to obtain a new passport please ensure you leave enough time for this as delays can occur at holiday times or peak dates. For information please go to: direct.gov.uk/en/TravelAndTransport/Passports/index.htm
 
If you do not have a British passport please check with your own consulate or embassy regarding entry requirements for the country you are travelling to.
 
The name on the passport must match the name on the ticket otherwise you may not be allowed to travel. You must inform us as soon as possible if someone changes their name after you have made the booking. Please note there may be an amendment charge and in the case of scheduled carriers, a charge for a new ticket which could be 100% of the original cost.
 
TRAVEL TO THE USA – IMPORTANT
At the time of writing British citizens holding passports issued before 26th October 2005 can continue to use the Visa Waiver Scheme upon entry into the USA. 
 
British citizens do not generally need a visa for Canada or the USA provided that they are travelling on a full, valid, machine-readable passport for a stay of up to 90 days if entering the country on an airline that is a participant in the visa waiver programme (at the time of going to print all our carriers are participants). Passports issued between October 2005 and October 2006 must also have a digital photograph and if issued after 25th October 2006 must have an integrated chip in the passport otherwise a visa will be required. The visitor needs to be in possession of a valid onward or return ticket to a destination outside the USA. You will have your photograph and finger prints taken on arrival in the USA.
 
Children travelling to the USA are required to have their own passport.
 
British subjects (as opposed to British citizens), those without machinereadable passports and most other travellers require a visa. Visitors should make their own enquiries as individual cases differ. The US government no longer issues indefinite visas and have changed the regulations invalidating these after 10 years. Please visit the website or contact the US embassy for the most up to date information: london.usembassy.gov/ or the Canadian High Commission: canadainternational.gc.ca/united_kingdom-royaume_uni.
 
ESTA Form
 
PLEASE NOTE: As of 3rd November 2014 changes were made to the questions in the ESTA application form. This applies to travellers applying for an ESTA from now on and has no impact on travellers who already have an ESTA. 
 
Those passengers travelling under the visa waiver programme are now required to register for authorisation to travel via the Electronic System for Travel Authorisation (ESTA). Applications can be submitted at any time but no later than 72 hours before travel. Failure to do so could result in you being refused boarding and travel. Authorisation is currently valid for 2 years. You must be in possession of a valid passport at the time of registration with ESTA. We recommend that you carry your ESTA approval with you. This form must be completed online and costs approx $20.
 
Please note that possession of a visa or meeting the requirements of the visa waiver programme including registration with ESTA does not guarantee admission to the United States. As with most countries the final decision is made by immigration officials at the point of entry.
 

22. Know before you go

 
We are working with the Foreign and Commonwealth Office to do all that we can to help British travellers stay safe overseas. Before you travel, check the FCO website: fco.gov.uk/knowbeforeyougo. The Foreign and Commonwealth Office Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on the internet: fco.gov.uk/travel/ countryadvice.asp, or on 020 7238 4503/4504. Alternatively you can call ABTA on 020 7008 0232 (calls are charged at 50p/minute).
 

23. Health and medical

 
All customers should have adequate holiday insurance cover as the European Health Insurance Card (replacement for the E111) only provides limited cover. For more information on the EHIC see www.dh.gov.uk/ travellers or call 0845 606 2030. Information on free and reduced cost emergency care and medical treatment in most EU countries can be found in the leaflet ‘Health Advice for Travellers’ available from Post Offices, Department of Health Offices, GPs and libraries.
The altitude may affect you when in the mountains. In each resort introduction we stipulate the height of the resort and the highest skiing to give you an idea of the snow-sure nature of our resorts and the altitude at which you may be living/ skiing. Please note that some people may feel the effects of altitude especially in Breckenridge.
 

YOUR HOLIDAY – WHAT IS INCLUDED:

 
• Return travel and transfers if confirmed on your invoice
• Flight baggage allowance as detailed on your itinerary of between 15kg and
20kg on charter airlines and 1 piece of 23kg on scheduled carriers to USA
and Canada
• Accommodation and meals as detailed on your invoice (for chalet
accommodation chalet board is included – daily breakfast and afternoon
tea with cakes, and 3 or 4 course evening meals (depending on the grade
of chalet) with wine until coffee for one night less than the duration of your
holiday except 10 and 14 night holidays during which staff have 2 nights off)
• Airport/Airline taxes, Air Passenger Duty, APC for flight inclusive holidays at
the amounts valid as of Aug 2014
• Resort Representative services (except in selected resorts or for tailor-made
bookings)
• Soap, bath and hand towels in all chalets. In ski lodges, 4+ and 5 rated
chalets and all North American chalets soap, hand and bath towels are
provided with a midweek change. L’Occitane shower gel and soap (or
equivalent) are provided in 5 rated chalets
• Bed linen and towels in self-catering accommodation in North America
• Bed linen where stated in European self-catering accommodation
 

WHAT IS NOT INCLUDED:

 
• Meals out on chalet/ski lodge staff night(s) off
• Travel to/from your UK departure point
• UK airport car parking
• Excess luggage charges of approx. £11 per kilo on European Charter and
scheduled flights and approx. £15 per kilo on transatlantic flights. The
carriage of excess baggage cannot be guaranteed
• Flight or travel supplements where applicable
• Lift pass/ski school/ski hire unless stated on your invoice
• Carriage of skis/snowboards on charter or no-frills flights unless stated on
your invoice. (See travel information)
• Carriage of skis/snowboards on scheduled flights to North America unless
stated on your invoice
• Tolls or national park entry fees or fuel for hired cars. NB Park entrance fees
for Banff and Lake Louise are approx. CAN $125 per car per holiday.
• In-flight catering on some short haul flights
• Meals and accommodation en route (except where specified)
• Meals additional to those specified on your invoice
• Accommodation deposits (see self-catering information)
• Christmas or New Year meals in hotels, condos or apartments unless
detailed on your invoice
• Late booking fee (depending on when you book)
• Ski racks and child seats for hire cars unless stated on your invoice
• In self-catering apartments in Europe, bed linen, towels and cleaning, unless
stated otherwise. Local expenses such as the hire of TVs and end of stay
cleaning for some self-catering accommodation
• Insurance for a winter sports holiday (which you must have)
• Porterage
• Credit card handling fees
• Locally collected taxes (arrival/departure taxes and taxe de sejour or kurtaxe)
• Administration charges for changes to bookings

TRAVEL

We are able to offer a range of regional flight options and private express transfers to selected resorts in Europe and North America. As these are subject to availability early booking is recommended.

Please bear in mind all travel arrangements including routings, timings, aircraft type and arrival airports/stations are provisional until confirmed on your itinerary and may change after this due to circumstances beyond our control.
 
Carriers and/or airports, port authorities and other competent authorities may make decisions resulting in delays, changes of route, of departure/arrival airport and rescheduling. When this occurs we are not consulted and we
cannot accept liability for such decisions as they are for operational reasons. 
 
To maintain low prices and offer a variety of regional flight options, where necessary we share flights, transfer coaches and/or Reps with other operators. Occasionally this means an earlier or later departure. 
 
We reserve the right to substitute airlines/aircraft and make necessary changes to your travel arrangements including a change of transport method in a force majeure situation.
 
If we need to book transport specifically for your holiday (i.e. we have sold our allocation or you require a tailor-made option), or you wish to book transport only, you must provide a credit card authority and agree to pay the full cost
before we can request the transport.

1. FLIGHTS – GENERAL

The holidays in this brochure include flights unless otherwise stated. We package our holidays with 4 types of flights: Charter, scheduled on which we have a fixed allocation of seats, no-frills (Easyjet for example or any airline charging extra for hold baggage and not including any food/drink) and scheduled where we buy seats on an ad hoc basis and time depending on customers’ requirements.
 
Most of our European holidays are based on the flights in the table on our website which are shown as having a £0 supplement. We reserve the right to increase or decrease flight supplements (such as regional supplements or for later departures) at any time. The up-to-date price will be quoted at the time of booking and any changes to the grids in our brochure are displayed on Skiworld.co.uk.
 
If you choose to fly from a different airport, on a different day or with a different airline, or to allow a desired stop-off, you may have to a pay a supplement. This will be detailed at the time of booking. The availability of the transport seats and accommodation is limited. Once our allocation (on scheduled flights for example) has been filled, we may have to purchase more capacity and this may even be on the same flight. If this is the case the advertised prices/supplements may not apply (and a higher rate of ski/board carriage may apply) as we may not be able to obtain the same favourable rates or the same booking class (even within economy). If this is the case we will inform you at the time of booking.
 
In some instances, accommodation or routes for certain holidays may only be available on flights with extra charges. This may be because the accommodation is only available on certain days or onward connections may restrict choices of dates or times of travel. You will be advised of this at the time of booking.
 
In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used (or likely to be used) on our website.
 
Please note that all flight times are provisional until you receive your tickets or itinerary. The carriers may have changed flight times since you made your holiday booking. Please check your final documents as soon as you receive them, in particular that passengers titles, initials and names are correct. Please inform the office immediately if you find an error.


1.1 Children and minors

CAA regulations state that a child of 2 years or older (on the return date of travel) must have its own air seat and will otherwise be denied boarding by the airline. Children under 2 years (on the return date of travel) must sit on a parent’s lap and are not entitled to luggage allowance or catering on flights or seats on transfers unless these have been paid for.

Anyone aged under 16 must be accompanied by an adult aged 16 or over. Similarly, every infant must be accompanied by an adult aged 16 or over.

1.2 Delays
The vast majority of our departures leave on time, but occasionally delays occur which are beyond our control. We liaise with aircraft operators and our policy is to endeavour to ensure that any delay is as short as possible.

Please be aware that we are often not advised by scheduled airlines of delays to flights either internal or international. For clients travelling in the US or Canada on connecting flights please call our Area Manager (details on your itinerary) to inform them of any revised travel details.

A new Europe-wide law came into force in 2005 relating to denied boarding, delays and cancellations of flights granting new rights to passengers. In certain circumstances passengers have the right to cancel their flight and receive reimbursement of the cost of their flight from their airline. Full details will be publicised at EU airports and will be available from affected airlines.

Please note that reimbursement of the cost of a flight that forms part of your holiday is the responsibility of your holiday airline and will not automatically entitle you to reimbursement of the cost of your holiday from Skiworld or  booking agent. Your right to a refund and/or compensation from Skiworld is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should refer your complaint to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk

If you are delayed, please be aware that the travel services we use are non-transferable so you should make sure you have ample time to get to the airport for your journey. Please remember to leave time for traffic delays and parking or reaching the terminal from the rail station. Your itinerary will advise which terminal your flight departs from. Should you miss the outbound flight, you are responsible for making your own way to your destination and onward to your booked accommodation. If this happens, please notify your airport representative in the USA or our London office immediately as our staff will be expecting you at your original arrival time. Most airlines will cancel all onward and return flights if the outbound flight is not flown.

1.3 Baggage

Baggage allowances vary according to the type of flight (charter, scheduled and no-frills) and indeed the carrier. Please check our website and/or your final information for the latest details. The information here is a guideline only. If the baggage allowance on any flight is exceeded there may be a charge for the excess or it may not be possible to load it on to the flight. Baggage allowances will not be pooled – each allowance is individual. If you intend on taking skis or a board, it is important to discuss this at the time of booking as you may have to book and pay for these on most flights including scheduled flights. Space is limited and on a first come first served basis. Please note that we have no liability for baggage whilst in the care of the airline. This is the responsibility of the airline and it is important that you check to make sure the terms of your insurance policy cover you adequately.
 
1.4 Security
Airports and airlines are still operating in accordance with the highest possible security requirements. All our flights will operate under the heightened procedures. Security controls at UK airports for transatlantic flights can be time consuming, particularly at peak times. Passengers should check in at least 2 and a half hours prior to departure.
 
1.5 Smoking
All scheduled airlines now operate a no smoking policy on flights. There is also a no smoking policy on all our transfers for the maximum comfort of our guests.
 
1.6 Pregnancy
Airlines have different regulations regarding travellers in the advanced stages of pregnancy and may refuse to carry passengers who will be more than 28 weeks pregnant on their return journey. A general guideline is to carry a doctor’s note signed within 7 days before your departure confirming that you are fit to travel.
 
1.7 Airport Terminals
Your itinerary will show which terminal your flight departs from. However, please ensure you double check that this has not changed by checking-in online prior to departure.

2. EUROPEAN CHARTER FLIGHTS

Our holiday prices are based on charter flights to Geneva, Grenoble, Friedrichshafen or Innsbruck – whichever has a nil supplement in the price grid on our website. We allocate a specific number of seats to each resort. This also applies to regional departures. Booking early ensures you have the full choice of all our flight routes.
 
Please note that it is not currently possible to check-in online for charter flights.
 
2.1 Pre-Booking charter seats
This is available on most of our Monarch flights. Pre-booking your seats means that the airline will pre-allocate your seats so all those in your party who pre-book will be seated together. We cannot guarantee however that you will not be separated by an aisle. Exact seat numbers will be allocated at check-in. All members of your party who wish to be seated together must prebook this service. Prices are from £15 each way per person.
 
2.2 Name changes
Skiworld charter flights: If a change of name is requested within 10 weeks of departure or once the itinerary or ticket has been issued (whichever is the earlier) a charge of £50 will apply. Prior to 10 weeks a £35 charge will apply.


2.3 E-Tickets
For all of our European flights you will be issued an itinerary only. E-tickets are arranged with the airline and a boarding pass will be issued at check-in on receipt of your itinerary. Where it is not possible to issue an e-ticket for late bookings, we reserve the right to charge a ticket on departure fee to cover the additional cost.

2.4 Baggage Allowance and skis or boards on charter flights

As this information may change, it is important you check your final information. 
 
On our European charter flights, your baggage should comprise 1 suitcase or bag, weighing no more than 20kg in total and 1 piece of hand luggage weighing no more than 5kg. If you have a boot bag, this is carried free as long as the combined weight of your suitcase and the boot bag is no more than the 20kg allowed. Any additional bag that does not contain ski or board boots will be charged for even if the combined weight is under 20kg.
 
Skis and snowboards may also be carried if booked and paid for in advance. Space for ski/board bags on flights is limited so please book as early as you can as places are subject to availability. In line with all other major winter sports operators, we ask that you register your skis/boards with us at the time of booking at a cost of £39 per board or set of skis on our charter flights. If you do not pre-book, there will be a £45 per board or set of skis charge at the airport and we cannot guarantee that your equipment will be accepted.
 
These items also have weight restrictions: Ski/board weight limit on Monarch flights is 12kg and on Thomas Cook flights it is 15kg.
 
Ski and Snowboard bags must contain 1 set of skis or 1 snowboard only and boot bags contain ski or snowboarding boots only (in case of delay or the necessity of offloading this equipment).
 
Please note that snowboard bags as well as ski bags count as oversized sporting equipment and must be paid for as board carriage, regardless of whether this is your only item of checked baggage.
 
If you have NOT paid for ski carriage, you are allowed to take a boot bag (on our European Charter flights) but this forms part of your 20kgs standard allowance. Please note that on most charter flights boot bags are not allowed to be taken as hand luggage into the aircraft cabin and must be checked into the aircraft hold.
 
Should your skis or board which have been pre-booked fail to travel on your flight, we will arrange for them to be forwarded to your resort at no extra charge.
 
IMPORTANT: It is increasingly the case that airlines are insisting that ski or snowboard boots or helmets can no longer be carried on as hand luggage and must be checked in as hold luggage.
 

3. Scheduled Flights

Although scheduled airlines have guaranteed departure and arrival slots, delays can occur due to bad weather conditions or technical faults. In the case of substantial delays, most airlines will make provision for your wellbeing. In all instances, airline staff on the ground are best placed to address any problems and they therefore should be your first point of call. If you need advice or assistance please call our overseas office (details on your itinerary).

If flight schedules should change after your documents are issued a new itinerary will be sent. The ticket will remain valid and will be updated by the check-in staff at the airport.
 
Please note: most tickets are non-changeable and non-refundable. If you cancel or amend your booking once tickets are issued, the appropriate amendment fee or cancellation fee will apply.

3.1 Tickets and Names
All of of our tickets are now issued as electronic tickets or ‘E-tickets’. Clients issued with an E-ticket will not receive a paper ticket but will receive an itinerary with their flight locator number.

Many forms of transport such as scheduled flights require that full names and dates of birth are supplied at the time of booking. They also have restrictions on changing names, dates etc. before and after tickets are issued. Should you request a change we may have to pass on any cost charged by the carrier which may involve repurchasing a new ticket at a higher cost. It is therefore important that names and dates of birth are supplied to us in writing at the time of booking. 
 
If your flight has been booked with a no-frills carrier such as Easyjet, a further charge may be incurred. This will vary depending on the time the change is made. They make a minimum charge of £35 per sector plus the difference in airfare between when the booking was made and when it is being changed.

3.2 Online Check-In

All of our transatlantic scheduled services and many European scheduled services provide online check-in via their own websites. This enables you to bypass the queues at the airport, pre-reserve your seats and print out your boarding pass. Once at the airport you can drop your bags to be tagged and proceed straight to security.
 
To check-in online you will need the airline locator reference number, which will be on your itinerary and names of the passengers flying, their dates of birth, nationality and passport details.
 
Online check-in generally opens 24 hours before departure and closes 2 hours before. Some scheduled services open their online check-in services much earlier – please ask one of our team. We highly recommend that you check-in online in order to confirm the details of your flights such as departure terminal and scheduled times.
 
Some no-frills carriers require you to check in and print off a boarding pass and will make a charge at the airport should you fail to do this. Please check your final information.
 
3.3 Hand Luggage
We strongly urge all customers to restrict hand luggage to an absolute minimum required to complete their journey. For the latest advice regarding hand baggage restrictions, please check your final information.
 
Handling staff may ask you to check-in items of hand baggage and we would therefore ask you to remove essential items so this can be done with minimum inconvenience. We would also advise that you allow extra time than usual for check-in in case of any unforeseen delays due to security measures.
 
3.4 Baggage allowance and skis and boards on European scheduled flights
With carriers such as Easyjet, your pre-paid allowance is 1 item of checked baggage weighing no more than 20kgs plus 1 piece of hand luggage no bigger than 50 x 40 x 20cm including wheels, which must fit comfortably into Easyjet’s baggage gauge.
 
Please note that for most scheduled airlines a boot bag is equal to one piece of luggage and must be pre-paid as additional baggage if you want to check it into the hold. Supplements apply for additional bags, weight and for other sporting equipment. These must be booked and paid for in advance. Ski and board bags are classed as oversized sporting equipment and must be pre-registered at a cost of approx. £27 per item each way.
 

4. Transfers

Your itinerary will give full details of your transfer arrangements.
 
In some cases (tailor-made, short breaks and North American holidays) we may use scheduled transfer companies with set departure times. We always try and book you on a transfer as close as practicably possible to your arrival time although this is always subject to availability. This may mean a wait after your flight has arrived for the next scheduled transfer. At the beginning and the end of the season, there may be a longer wait for your transfer as our suppliers may reduce their services.
 
We also offer private transfers to most of our resorts – please enquire at the time of booking. These will be at a supplement and will of course be subject to availability. Generally the more people in your group the better value these are.
 
In these instances there may not be a member of the Skiworld team to meet you but your transfer company will be expecting you and in some cases meet you in arrivals with a name board. If your flight is delayed it is important to let a member of the Skiworld team or your transfer company know (details on your itinerary) so they can make alternative arrangements for your journey to resort.
 
4.1 European transfers
We have provided approximate transfer times to your resort in this brochure and on the website. Please bear in mind that these are approximate as they cannot take into account prevailing weather, traffic conditions or the location and accessibility of your accommodation. This is especially true at peak dates such as New Year or February half term when other nationalities are also on holiday and therefore roads can be busy.
 
It is also important to remember that in some cases we stop transfer coaches for a break or to change driver – this is more likely if flights or road journeys have been delayed. In order to keep prices low we sometimes need to combine transfers to and from resorts or you may need to change coaches at a transfer hub. Whilst we aim to keep waiting times as short as possible and minimise journey times, this may mean your waiting time is longer. Please also note that you may not always be accompanied by a Skiworld Representative. 
 
WCs on coaches: Please bear in mind that the cold weather may affect the WC on your coach despite our or our drivers’ best efforts.
 
Children on coaches: coach companies are unable to provide child seats or booster seats. Should you wish your child to travel with one of these we advise you to bring your own although please bear in mind there is no guarantee it will fit the coach you are on. Infants under 2 years old are not allocated a seat on our coaches.
 
4.2 North American Transfers
Due to the flexible nature of holidays to North America with multiple arrival days we cannot always have a Resort Representative or Manager at the airport for your arrival. Some transfers are organised from resort with local scheduled taxi and private coach companies who will have been given your flight arrival details. They will be expecting you. Full details of the arrangements of your holiday will be on your final information.
 
In the event of a delay to any leg of your journey to North America, if you are able to call your resort or airport representative from your connecting airport to advise us, we will be able to re-arrange your transfer to match your revised arrival time in North America and therefore keep your waiting to an absolute minimum.
 

5. General travel information

Flight Reconfirmation: Your outbound flight (and any onward same day connecting service) is automatically reconfirmed for you. Although most airlines now have a policy that states that reconfirmation of return flights is no longer necessary, we recommend that you call and check if there have been any schedule changes to your service. Skiworld cannot be held responsible for any missed departures on a return journey due to flight schedule changes when clients are on a self-drive holiday.
 
Connections: For flights to the US and Canada the connection times are booked in accordance with the airline’s recommended connection time depending on the airport through which you are transiting and the arrival and departure terminals. You must clear security at your first point of call in the US or Canada from the UK.
 
If you are concerned that the time recommended by the airline is not adequate, please inform us at the time of booking to enable us to search for longer stopover times – particularly if you are less mobile. In certain cases, when flight availability is limited, we may only be able to offer the minimum recommended connection time.
 
If you miss your connecting flight for any reason such as a delayed flight or increased security, the airline is responsible for arranging your onward travel to your final destination.
 
Conditions of carriage: When you travel by air, water or on land, the relevant carriers Conditions of Carriage will apply to your journey. These will be incorporated into our contract with you. Your compensation in respect of death, injury, delay to travel and loss, damage and delay to luggage may be limited by these conventions (such as the Montreal Convention for travel by air and the Athens convention for travel by seas). Details of limits of liability and these conventions are on our website. In addition, copies of all such terms are available on request from us.
 
Personal property: Clients are responsible at all times for their own personal documents, for their baggage, belongings and ski equipment whether hired or not. It is the responsibility of the owner to ensure that their property is taken from the point of arrival on to the transfer vehicle, from vehicle to vehicle at a transfer hub, and from the transfer vehicle to the accommodation and vice versa on departure.
 
Making your own travel arrangements: If you are making your own travel arrangements and are staying in any of our European chalets you should arrive on the same day as our flight programme. If you are making your own travel arrangements and staying in one of our North American chalets or European self-catering apartments you must arrive on the day stated on your itinerary. No reductions can be given if you fail to arrive on the stated day. Please advise us of your estimated time of arrival.
 
Parking: Many resorts have parking restrictions and parking charges and in some, parking must be booked in advance. It may be free to take a car into the resort to unload and leave it on the outskirts. Please ask our Ski Specialists for details.
 

6. Train services

The availability of seats on our train services is limited. Bookings at the advertised supplements are on a first come first served basis. Once our allocation has been filled, we will inform you of this. We will be pleased to make a booking on your behalf for the train service required (subject to availability) but we cannot guarantee that it will be at the advertised supplement.
 
6.1 Groups
We will make every effort to seat groups together, however, with the Eurostar booking system it is not possible to guarantee this. Seating may be allocated in different carriages and different areas of the carriage. This is beyond our control. Seat allocations will be confirmed on your tickets.
 
6.2 Eurostar services
All Eurostar services depart from St Pancras. Please note for guests’ comfort all services are non-smoking. Eurostar direct services stop at Ashford International but do not stop at Ebbsfleet International. Standard Premier seats are available on request and the supplement will be confirmed at the time of booking. Dates in April may be on request. You will be advised at the time of booking.
 
When travelling on the overnight service, departure from resort will be in the afternoon and clients will usually have time for a meal in Bourg St Maurice or Moutiers before the train departs later that evening. This is to ensure that regardless of weather and traffic conditions, clients reach their departure point in good time. If this train service is missed due to circumstances beyond our control, it is too late for clients to secure alternative means of transport to the UK that night.
 
6.3 Carriage of skis/snowboards on trains
On Eurostar one set of skis or one snowboard per person is carried free.
 

7. Car hire

Conditions of car rental state the nominated driver must be at least 21 years old (there is a supplement payable locally for drivers under 25) with a valid full British Drivers Licence (an international drivers licence is not required). A major credit card is needed as a deposit when you collect your vehicle.
 
7.1 Upgrades and Changes
In the case of our holidays to North America, if you have not taken advantage of our preferential prepaid rates to secure the upgraded vehicle size of your choice, you will be offered the opportunity to do so locally (subject to availability). Please note that any upgrades or changes to car-hire packages which are negotiated locally will be subject to additional sales taxes (approx. 30%) all of which must be paid for locally. Please note that Skiworld are not responsible for any extra charges incurred.
 
7.2 Car Hire Vouchers
If you have pre-booked car hire you must take your voucher with you as this is
form of payment. Please treat this voucher as you would cash. If you cannot
present a voucher at the car hire desk you will be required to pay for the hire
car locally. No refunds will be given on unused vouchers.
 
7.3 Car Hire Prices
Car hire is based on 4 people sharing unless otherwise stated. Supplements may apply when booking car hire with less than 4 passengers. Please also note that children do not count towards occupancy when hiring a car. All our quoted car hire prices include ‘Fully Inclusive’ cover (see below)
 
Fully Inclusive: Collision Damage Waiver (CDW), State taxes/airport fees, personal accident insurance, $1,000,000 third party liability coverage, facility usage fee, ski rack, 1 named driver.
 
Alamo Gold: We strongly recommend Alamo Gold which in addition to the above also includes up to 2 additional drivers and a tank of petrol
 
7.4 Caution Deposits
A credit card security deposit is required when the car is collected in the name of the lead driver. The car hire company may obtain an authorisation against the card at this time of approximately $500 per week / $100 per day. Please make sure that you have a valid credit card with you.
 
7.5 Luggage
We have indicated the approximate sizes of the cars available in North America on our website. The size of car you have booked will be detailed on your invoice. Please bear in mind that luggage space is limited and therefore pack with this in mind.
 
7.6 Your Licence
You must be over 21 years of age to drive a hire car in North America. Drivers under 25 years of age will be charged a supplement locally. For driving in Canada or the States you do not need an International Driving Permit (IDP), as a full British Licence is accepted.
 
7.7 Driving
Familiarise yourself with the route and any unusual elements of their highway code, e.g. right turns on a red light. All Alamo cars are automatic unless otherwise specified. Alamo offers a 24-hour roadside assistance on all of their rentals. Make sure you have been provided with all the relevant contact numbers and information from them before starting your journey. You will find driving directions and car hire vouchers enclosed with your travel documents. All car size upgrades and insurance packages must be prebooked with Skiworld to secure the best rates. You will be required to leave a credit card imprint as a deposit when you collect your vehicle.